Frequently Asked Questions

DO NOT use the Food Warmer Mat on glass tables, plastic tables and other tabletops that are not heat-resistant.

Before cleaning the Food Warmer Mat, turn off the product, unplug from the power source and allow the product to cool down completely first. DO NOT immerse or rinse the Food Warmer Mat with water. Wipe the product with a wrung-out non-abrasive soft cloth. After cleaning, let product air dry completely before storing it.

Before assembling or disassembling the water tank, make sure there is no water in the tank. When assembling the water tank to the main unit, press the water tank down firmly to ensure that the connector of the tank is totally inserted into the bottom of the water tank. When disassembling, hold firmly the base of the main unit and gently pull the tank away from the main unit (tips: pull the tank up and the main unit down). Do it little by little until the main unit is detached from the tank. Be very gentle in order to avoid damages.

60℃。

70℃。

90-100℃

It is recommended to let the Food Warmer Mat preheat for 20 minutes for optimal warming performance.

No. Food Warmer Mat is not a cooking instrument. Please use a container before heating. Do not place food directly on the Food Warmer Mat.

100℃

The dispenser is compatible with tap water or distilled/mineral water. To use tap water, simply fill up the water tank. To use distilled/mineral water from a bottle, you will need the included accessory, bottle valve connector. To use water from a larger carboy, you will need the water pipe accessory.

Tap Timer Key to keep warm time of 1 hr/ 2 hr/ 3 hr/ 4 hr.

The dispenser heats water instantaneously. It heats only the amount it is called for. There are 7 levels of water temperature: 99°C / 85°C / 75°C / 65°C / 55°C / 45°C / room temperature. Choose your desired setting and wait for a few moments. Water will be dispensed as you need.

Without the tank, the dispenser is only 80 x 80 x 220 mm (WxDxH), as small as a regular-sized water flask. It is compact and easy to be carried around. Simply add on the water bottle valve connector (or water pipe) that comes with the unit and you are good to go. Even with the water tank attached, the unit is lightweight and space-saving. Plug it into a 13A power outlet and it essentially fits into any corner in your house or office.

If user wishes to move this product or take it outside, please release all the residual water in the product lest it seeps into the unit and cause damage: 1. Connect the power source and lift the spout to the horizontal position, then tap and hold Dispense Key for 5 seconds to dispense all the residual water inside the main unit. 2. Tilt the main unit left and right to let any remaining water drip out from the spout. 3. Repeat steps 1 and 2 until no water drips out from the spout.

Despite the selected temperature, when the Dispense Key is pressed for a long period, the water output will automatically switch to room temperature.

The minimum water input of the dispenser is 150 ml. Please ensure there is enough water in the tank/bottle or else it will not operate properly. While the water capacity of the tank is 2 L, the Hot Water Dispenser heats up water instantaneously. Water can be refilled continuously or connected to different bottles. Therefore, there is no maximum water input.

Water in tank should be filtered water up to drinking standard. When room temperature is selected for water output, water will not be boiled before serving, so it is important to use filtered water in tank to prevent the drinking of untreated tap water.

When moving the water dispenser, please hold firmly both the main unit and the water tank. The handle bar is designed for carrying the water tank to refill or empty water only. Do not use the tank handle to carry the entire unit.