Information regarding the German Pool showrooms, Repairs & Customer Service Centre as well as other services.
GeneralHow much is your on-site repair service?
Maintenance cost depends on the category, model and warranty terms and period of the product. Free on-site repair service is available for general large appliances during warranty period.
GeneralWhere is your Customer Service Centre?
Our Repairs & Customer Service Centre is located at Unit B, G/F, Sunshine Kowloon Bay Cargo Centre, 59 Tai Yip Street, Kowloon Bay, Kowloon. For services within PRC, please contact our nation-wide customer service hotline: +86 400 830 3838
GeneralWhat are the operating hours of your Customer Service Centre?
GeneralWhere can I purchase your product?
Our Kitchen Cabinetry & Appliances Showrooms are located at various locations in Hong Kong. Please refer to [ Contact Us
] page for details. You can also order German Pool products online through our official E-Store at estore.germanpool.com
. We regularly throw promotional events and roadshow at different local chain stores, department stores and shopping malls in Hong Kong, Kowloon and New Territories as well as Macau and PRC. Please visit our [ News
] section for details. For information on retail outlets for any specific product, please refer to [Store Locator]
GeneralHow shall I book a repair appointment?
Please take your small appliances to Unit B, G/F, Sunshine Kowloon Bay Cargo Centre, 59 Tai Yip Street, Kowloon Bay, Kowloon. No appointment is needed. As for large appliances, please call +852 2333 6249 or register at http://www.germanpool.com/eng/repair/ to book an appointment.
GeneralI have lost my receipt. Will I still be able to enjoy the 1-year warranty?
You can still enjoy the 1-year warranty as long as you have registered for the service. Attention: Since the receipt is absent, the 1-year period will be counted starting from the manufacture date as we are unable to trace the date of purchase.
GeneralIs there any Repairs & Customer Service Centres in Macau and mainland China?
Repairs & Customer Service Ctr (China) Address: 8 Xin Xiang Road, Wu Sha Industry, Shunde District, Foshan City, Guangdong Tel: 400 830 3838
Repairs & Customer Service Ctr (Macau) Address: 1 Andar A, Edf. Mei Kui Kuong Cheong Fase 2, 515 Av. do Conselheiro Borja Tel: +853 2875 2699 Opening Hours: Mon to Fri 09:30 - 18:00, Sat 09:30 - 13:00 (Closed on Sundays and statutory holidays)
GeneralHow to go to the Repairs & Customer Service Centre?
From Kowloon Bay railway station, take exit A for Telford Plaza I, reach podium, turn left, then pass through Telford Plaza II and the affiliate car park, and take the escalator to reach ground level. Walk along Tai Yip Street (away from MTR Kowloon Bay Depot) for about 5 minutes, past Siu Yip Street and Sheung Yee Road, and you should arrive at Sunshine Kowloon Bay Cargo Centre.
GeneralMy free warranty has expired. Can I still have my products repaired?
Yes, you can still enjoy the repair service. However, repair fees will be charged depending on the circumstances.
GeneralWhat is the warranty policy of the German Pool E-store (Hong Kong orders)?
Customers shall choose either return the product in person or by courier service in the first 7 days of purchase. Customers will be responsible for the shipment charges. Maintenance service is free of charge. During the free warranty period (after 7 days of purchase), customers will be responsible for the shipping charges. Maintenance service is free of charge. After the warranty period expires, shipping and maintenance service charge will apply to any repair of products undertaken by German Pool.
GeneralWhat is the warranty policy of the German Pool E-store (overseas orders)?
German Pool will be responsible for shipment and maintenance service charges in the first 7 days of purchase. During the warranty period (after 7 days of purchase), customers will be responsible for the shipping charges. Maintenance service is free of charge. After the warranty period expires, shipping and maintenance service charges will apply to any repair of the product undertaken by German Pool.