Information regarding the German Pool showrooms, Repairs & Customer Service Centre as well as other services.
How much is your on-site repair service?
Maintenance cost depends on the category, model and warranty terms and period of the product. Free on-site repair service is available for general large appliances during warranty period.
Where is your Customer Service Centre?
Our Repairs & Customer Service Centre is located at 10/F, Kowloon Godown, 1-3 Kai Hing Road, Kowloon Bay, Kowloon. For services within PRC, please contact our nation-wide customer service hotline: +86 400 830 3838 。
What are the operating hours of your Customer Service Centre?
Where can I purchase your product?
Our Kitchen Cabinetry & Appliances Showrooms are located at various locations in Hong Kong. Please refer to [ Contact Us
] page for details. You can also order German Pool products online through our official E-Store at estore.germanpool.com
. We regularly throw promotional events and roadshow at different local chain stores, department stores and shopping malls in Hong Kong, Kowloon and New Territories as well as Macau and PRC. Please visit our [ News
] section for details. For information on retail outlets for any specific product, please refer to [Store Locator]
How shall I book a repair appointment?
Please take your small appliances to 10/F, Kowloon Godown, 1-3 Kai Hing Road, Kowloon Bay. No appointment is needed. As for large appliances, please call +852 2333 6249 or register at http://www.germanpool.com/chi/repair/ to book an appointment.
I have lost my receipt. Will I still be able to enjoy the 1-year warranty?
You can still enjoy the 1-year warranty as long as you have registered for the service. Attention: Since the receipt is absent, the 1-year period will be counted starting from the manufacture date as we are unable to trace the date of purchase.
Is there any Repairs & Customer Service Centres in Macau and mainland China?
Repairs & Customer Service Ctr (China) Address: 8 Xin Xiang Road, Wu Sha Industry, Shunde District, Foshan City, Guangdong Tel: 400 830 3838
Repairs & Customer Service Ctr (Macau) Address: 3A, Edifício Industrial Pou Fong,137-145 Rua de Fr... Tel: +853 2875 2699 Opening Hours: Mon to Fri 09:30 - 18:00, Sat 09:30 - 13:00 (Closed on Sundays and statutory holidays)
What are the addresses of the Culinary Experience Centres?
To Kwa Wan Culinary Experience Centre: Room 101, Phase 2, Newport Centre, 116 Ma Tau Kok Road, To Kwa Wan (Private classes only)
Kowloon Bay Culinary Experience Centre: Shop L5-5 MegaBox, 38 Wang Chiu Road, Kowloon Bay
How to go to the Repairs & Customer Service Centre?
From Exit B6 of Ngau Tau Kok Station, walk along Lai Yip Street towards the coast. Turn right onto Hoi Bun Road. Walk straight ahead. Turn left onto Kai Hing Road. Kowloon Godown is on your left-hand side. Alternatively, you can reach Kowloon Godown directly by Minibus 68 or 86. Get off at Pacific Trade Centre for Minibus 68 and Octa Tower for Minibus 86.
My free warranty has expired. Can I still have my products repaired?
Yes, you can still enjoy the repair service. However, repair fees will be charged depending on the circumstances.
What is the warranty policy of the German Pool E-store (Hong Kong orders)?
Customers shall choose either return the product in person or by courier service in the first 7 days of purchase. Customers will be responsible for the shipment charges. Maintenance service is free of charge. During the free warranty period (after 7 days of purchase), customers will be responsible for the shipping charges. Maintenance service is free of charge. After the warranty period expires, shipping and maintenance service charge will apply to any repair of products undertaken by German Pool.
What is the warranty policy of the German Pool E-store (overseas orders)?
German Pool will be responsible for shipment and maintenance service charges in the first 7 days of purchase. During the warranty period (after 7 days of purchase), customers will be responsible for the shipping charges. Maintenance service is free of charge. After the warranty period expires, shipping and maintenance service charges will apply to any repair of the product undertaken by German Pool.
Why my newly bought air purifier cannot be functioned properly after plugging to the wall outlet?
Please check the power indicator light if it is on when the air purifier is connected with power. Unpack filters before use.