Frequently Asked Questions

When closing the upper flap of the Vacuum Sealer，please press it with both hands on two sides until a click sound is heard. Only when the Vacuum Sealer is locked firmly will it start functioning,

Please freeze any wet food or food with high moisture content before vacuum sealing them. Also, avoid overfilling vacuum bags. This is to prevent liquid from getting into the Vacuum Sealer and damaging the device.

Do not overfill vacuum bags, or you may store the food in cannisters or other containers. This is to prevent food particles or crumbs from entering the Vacuum Sealer and damaging the device.

The Vacuum Sealer can keep ingredients fresh, marinate food, pack items in vacuumed state, save storage space, prohibit growth of mould or pest infestation on food, prevent personal items or dried foods from getting damp or soiled, and vacuum seal various containers/bags.

Different kinds of food, including meat, fish, seafood, dried nuts, dried delicacies, snacks, marinated food, soup ingredient pack, etc. Please beware that wet food or liquids must be freezed before vacuum sealing.

Yes, it prevents food from going stale because it can vacuum seal food in bags and block out moisture and air. Freshness period of food can be extended to 3-5 times.

If vacuum bag inflates because there are holes or damage on the bag, please change the vacuum bag. It could also be caused by fresh vegetables or fruits in the bag; please rest assured that it is a natural phenomenon that the vegetables or fruits breathe and release gas in the bag. If the inflation is serious, it is recommended to store the vegetables/fruits in the fridge after putting them in a vacuumed container.