Customer Service

Warranty Registration

Within 10 days of purchase of any German Pool product, please return warranty registration card or fill out the online registration form here.

Repair Appointment

If you encounter any problem with our products or need to schedule a repair appointment, please contact our Repairs Team. We are happy to assist you.

Customer Feedbacks

If you have any comments regarding our services or products, please contact our Customer Support Team. We welcome and value your opinions.

Customer Service & Repair Centre

Tel: +852 2773 2888
Address: Unit B, G/F, Sunshine Kowloon Bay Cargo Centre, 59 Tai Yip Street, Kowloon Bay, Kowloon
Business Hours:
Customer Service Hotline & Large Appliances Repairs
Mon to Fri 09:00 - 12:30, 14:00 - 17:00
Sat 09:00 - 12:00
(Closed on Sundays and public holidays)
Small Appliances Repairs
Mon to Sat 09:00 - 13:00, 14:00 - 18:00
(Closed on Sundays and labour holidays)
Contact Us

Our business address and contact details

Store Locator

Store Locator


Frequently Asked Questions on the company's products and services