Quality Assurance

Any boards, hardware & cooking appliances are provided to choose from for the dream kitchen.

14-Day Delivery Guaranteed

If we miss, we'll make it up to you with cash*

We promise to deliver your made-to-order kitchen cabinet and/or furniture within 14 working days after signing*. For each day of delay, we will pay you back in cash.

* The "14-day guarantee" does not include Saturdays, Sundays and public holidays.(Refer to terms & conditions for details)

Q-Mark-certified

1-on-1 Service

Customers receive one-on-one attention of Q-Mark quality from our specialists, who follow up the whole project to make sure their needs are satisfied.

Quality Assurance

The main materials and designated accessories used by our partner suppliers in production meet recognized quality certification standard. We entrust an internationally recognized certification body to check materials and accessories regularly. Our cabinets are made of quality materials surviving rigorous testing.

Hong Kong Building Inspection Academy
2020 QC Certificate
(Park Reach)
Hong Kong Building Inspection Academy
2020 QC Certificate
(Park One)
Hong Kong Building Inspection Academy
2020 QC Certificate
(Artlane)
Hong Kong Building Inspection Academy
2020 QC Certificate
(The Amused)
Hong Kong Bulding Inspection Academy 5+ Supreme Quality Sub-Contractor of the Year 2022 Certificate
Hong Kong Building Inspection Academy
2022 QC Certificate
(Aquila · Square Mile)
Stamped Logo
Fiberboard
Wooden Board
Fiberboard/Particle Board
Fast Assembly Hinge
Fast Assembly Hinge
Fast Assembly Mounting Plate

Show Rooms

Hong Kong
Macao
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14-Day Delivery Guarantee Terms and Conditions:

As soon as the Customer signs off the drawing of kitchen cabinet and/or furniture, there will be a review and approval stage. Delivery shall be made within 14 working days, starting from the following working day after the final draft is reviewed and approved.
  1. After the Customer signs off the drawing of kitchen cabinet and/or furniture, a 3-working-day approval will proceed. The 14-Day Delivery Guarantee starts on the working day after the final draft of drawing is approved. If there is any change of design or material after the drawing is signed off, the Customer will need to re-sign the new drawing, and the 14-Day Guarantee shall begin on the working day after the modified final draft of drawing is approved.
  2. Should German Pool fail to deliver the product as committed, for each delayed working day, German Pool will compensate the Customer by 1% of the amount on invoice. The highest compensation amount is HKD$5,000 or 10% of the invoice amount (whichever lower).
  3. 14-Day Delivery Guarantee does not apply to mattresses, sofas, Scandinavian Collection, building stones, specially ordered materials, and products that are not under the German Pool brand.
  4. 14-Day Delivery Guarantee is only applicable to the first scheduled delivery. For reasons outside of the Customer’s and German Pool’s control (including and not limited to the Customer requesting a later delivery date, the Customer cannot receive the product on delivery date set by German Pool, the Hong Kong Observatory hoists no. 8 or above Typhoon Signal or Black Rainstorm Warning Signal on delivery day) that cause German Pool unable to fulfil the delivery guarantee, the delivery guarantee shall not apply.
  5. If the delivery of product is prevented by reason of force majeure (which shall include fire, casualty, accident, act of God, natural disaster, any law, order, declaration, regulation, demand or requirement of the Government of Hong Kong or of any of its government agencies, strikes, labour disputes, shortage of labour or lack of skilled labour, shortage or unavailability of products or raw materials, delay in transit or other causes whatsoever beyond the reasonable control of German Pool), German Pool shall be excused from such delay of delivery to the extent of such prevention, and German Pool shall have no liability whatsoever towards the Customer.
  6. “Working days” refer to Mondays through Fridays only, excluding public holidays.
  7. German Pool reserves the right to cancel or modify any of the above terms and conditions without prior notice to the Customer.
  8. German Pool reserves the final right to interpret the terms and conditions herein.
  9. In the event of conflict between the English and Chinese versions, the Chinese version shall prevail.