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Why my newly bought air purifier cannot be functioned properly after plugging to the wall outlet?
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Can this product replace the vacuum cleaner and be used to clean dust off surfaces?
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Can be washed with water?
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Why is the LED sometimes blue and sometimes green during (or after) charging? Which colour is normal?
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Will the amount of anions released decrease over time? Will it stay at 20 million at all times?
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Are there spare parts I need to change over time?
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Why is there a little black brush jutting out at the top?
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Is it safe to touch the brush?
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Is this product high maintenance? How do I clean it?
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What is HEPA 13 filter?
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I want to control this device with my phone. What are the system requirements?
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The Air Purifier (PUF-50W) smells during functioning. Should I change the filter or other components? Is the filter washable?
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How often should I replace the HEPA 13 filter?
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The blue light on the machine is constantly lit. Is that normal? Does the light ever go out?
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Why do I hear a slight buzzing sound when I put the machine up to my ear? Is that normal?
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Does the humidifier need to be charged separately?
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Can the device be connected to more than one phone for smart home controls?
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Is this product suitable for everybody?
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Can I use this product on a rainy day?
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If you have other questions, please leave us the details below. We will update 'Frequently Asked Questions' as soon as possible. Please fill in the Customer Feedback Form if you have other complaints/opinions.