Frequently Asked Questions

The Steriliser Bag is not air-tight and contains electric circuits. Do not immerse in water.

Directing UV-C rays towards pets or exposing pets to environments with high ozone concentration, such as the Steriliser Bag during the process of sterilisation, may cause harm. Do not put any organisms (such as pets or toddlers) inside the Steriliser Bag.

A wet wipe or towel is recommended for removing visible stains. The sterilising cavity can be sanitised by alcohol or the UV-C function of the Sanitizer.

A wet wipe or towel is recommended for removing visible stains. The interior cavity can be sanitised by alcohol or the UV-C and ozone function of the Steriliser Bag.

It is not recommended to remove the metal rack. It can elevate content so as to prevent blocking UV-C rays emitted from the interior bottom of the Steriliser Bag for optimal sterilisation.

Most items can be sterilised with it. Electronics should be sterilised with the UV mode. Light-sensitive items (such as cameras and films) may be affected by UV light; users are advised to refer to the user manuals of such products to determine suitable sterilising mode(s), and consult the manufacturer for any queries.

Chopsticks, teaspoons and tablespoons should normally fit, whereas soup spoons may struggle due to its wider shape; table knives is also not recommended due to its long blade. Alternatively, you may consider the German Pool Multifunctional UV Sterilizer (UVC-100) which offers larger capacity.

You can unzip the Steriliser Bag during operation, in which case sanitisation will stop immediately.

No, the disinfectant will not change if it is stored in a sealed state under the sun.

It can be diluted with water, thus reducing the concentration, in the same way as diluted bleach is adjusted.

No. The device works on a rechargeable battery.

Regular tap water, drinking water or distilled water is fine.

The device operates with sensors. Close the wardrobe or cabinet door and sterilisation starts, and it stops when you open the door.

It snaps onto a magnetic plate so you can install or take it off a wardrobe, a kitchen cabinet, a book shelf, or many other places easily.

Sodium hypochlorite is a disinfectant similar to bleach, but its composition and concentration are much lower than that of bleach, so disinfectant water made by this Sterilizing Water Maker is not harmful to humans.

No. The four white LEDs illuminate when you take things from the wardrobe. The sterilising lamps kill off 99.9% of germs with UV-C and ozone.

Normal room temperature has no effect on the concentration and efficiency of the electrolysis.

Assuming that you use the sterilizer light once per day, its battery endurance can still vary according to your use case, as follows:

Manual mode, using UV-C & Ozone, 10 mins per session: Up to 10 days

Auto mode, using only UV-C, 5 mins per session: Up to 25 days

Auto mode, using UV-C & Ozone, 5 mins per session: Up to 20 days

The concentration will generally be a little higher after each use, as there will be residuals from the previous disinfectant.

No. Do not immerse the Toothbrush & Tableware Sanitizer in water.

The Sterilizer Bag is not chargeable (no built-in battery). Please connect to power outlet or portable power bank using Micro USB cable (supplied). When the power button lights up in green, it is in Standby mode. Zip up the bag and press button to start or select sterilization mode.

Regular table salt (refined salt) would work.

If the electrolysis process is started by mistake, it can only be stopped by unplugging the power cable.

Room temperature tap water or mineral water are recommended. 

If multiple electrolysis is carried out, the concentration of sterilizing water will increase and therefore, multiple electrolysis of the disinfectant is not recommended.