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General
Is there anything I have to pay attention to when using coffee capsules?
To maintain the coffee flavour and the performance of the coffee machine, please do not reuse coffee capsules.
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General
What is the best way to clean the ground coffee adapter of the Multi-Capsule Coffee Maker?
The ground coffee adapter has to be cleaned every time after use. Rinse with water and washing up liquid.
Unscrew the screw regularly to disassemble the adapter and thoroughly rinse it to prevent blockage by ground coffee granules.
Attention: Do not apply excessive force while rescrewing or else the performance of coffee maker may be affected.
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General
What is the best way to clean the Multi-Capsule Coffee Maker?
Switch off and unplug the coffee maker before cleaning. Take out the water tank and discard the residual water. Clean it with a soft cloth and rinse with water. The drip tray and capsule adaptors can also be taken out. Discard water or coffee residue. Clean with a soft cloth and rinse with water. Wipe the exterior with a soft cloth at a regularly.
Attention: All components cannot be put into a dish washer.
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General
What should I pay attention to when I clean this product?
The main control unit may be wiped clean with a wrung out soft cloth. The carafe, brewing drum and filter cup may be cleaned with water and soft sponge. DO NOT clean with abrasive cleansers, scouring pads or hard brushes. Use soft brush to gently clean the filter and filter cup lid if necessary, then wipe dry or let them air dry. If the product will not be used for a prolonged period of time, clean it thoroughly and wipe it dry. Detachable accessories should be allowed to air dry completely before storing away in a dry and well-ventilated place.
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General
The capsule adaptor of the Multi-Capsule Coffee Maker cannot be taken out. What should I do?
Turn off the coffee maker to release the inner pressure. Then, try pulling out the capsule adaptor again.
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General
Is there anything I have to pay attention to when using ground coffee?
To maintain the coffee flavour and the performance of the coffee machine, please do not reuse ground coffee.
Also, please do not use instant coffee powder.
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General
What coffee capsules do the Multi-Capsule Coffee Maker support?
The coffee capsule or coffee pod must be placed in the designated adaptor. The Multi-Capsule Coffee Maker supports types of the style of Nespresso, Dolce Gusto, K-fee, Lavazza Espresso Point, Lavazza A Modo Mio, or illy E.S.E, which have covered most in the market.
However, not every coffee capsule and coffee pod is compatible. Please consult the supplier to confirm, or sample the capsule or pod of your choice at German Pool Cabinetry & Appliance Centres.
▶ See store locations
The owner of the above marks 'NESPRESSO' and 'DOLCE GUSTO' is Societe des Produits Nestle S.A. We are not the licensee of the said marks nor are we associated with the business of Societe des Produits Nestle S.A.
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General
There is water dripping from the coffee spout after the coffee is made. Why?
Unlike instant coffee powder, ground coffee beans can’t soak up all the liquid. It’s normal that some water remains in the used ground and slips through.
Please remove the capsule adaptor and place on the drip tray to prevent water splash.
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Technical
The Multi-Capsule Coffee Maker shuts down automatically. Is there a malfunction?
The energy-saving function of the coffee maker will automatically shut down the appliance if it is left idle for more than 25 minutes.
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Usage
How shall I adjust the water volume and press time when using DOLCE-GUSTO-type coffee capsules with the Multi-Capsule Coffee Maker? 
Different flavours of DOLCE GUSTO capsules require different water volumes. Please adjust by long pressing the "Small Cup" or "Large Cup" buttons according to the instructions below:
*The owner of the mark 'DOLCE GUSTO' is Societe des Produits Nestle S.A. We are not the licensee of the said mark nor are we associated with the business of Societe des Produits Nestle S.A.
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Usage
How to adjust the water volume and press time according to different coffee capsules when using the Coffee Maker?
Coffee capsules of different brands/styles require different water volumes. Please check the volume bar shown on the capsules and adjust the water volume accordingly by long pressing the "Small Cup" or "Large Cup" buttons. Please refer to the table below for more details:
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Usage
The Multi-Capsule Coffee Maker is not producing any coffee. Why?
Please check if the water tank is empty. If it is, fill it with water.
Also, make sure the correct capsule adaptor is chosen for the corresponding type of coffee, or else the coffee maker will not operate.
Inserting the coffee adaptors upside down may damage the coffee maker as well, causing the appliance to stop producing coffee. Please bring the coffee maker to the Customer Service & Repairs Centre for inspection.
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Usage
Water is spilling out of the capsule adaptor when making coffee. What should I do?
Please check if the capsule adaptor is inserted properly or compatible with the coffee capsule of your choice.
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Usage
How to control and adjust the volume of coffee of the Multi-Capsule Coffee Maker? 
The preset volume of "Small Cup" is 20-30 ml and that of "Large Cup" is 40-65 ml. To adjust the volume according to personal preference, press and hold either the "Small Cup" or "Large Cup" button. Release when the desired volume is reached. The coffee maker will then remember and apply the same setting on the next occasion.
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Usage
How to reset the Multi-Capsule Coffee Maker to its default mode after customizing the coffee volume?
Press both the "Small Cup" and "Large Cup" buttons simultaneously until they flash 3 times. The coffee maker will then return to its default settings.
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Usage
The Multi-Capsule Coffee Maker does not respond when buttons are pressed. Why?
The capsule adaptor is not placed properly. Please pull out and reinsert the adaptor to make sure it is placed in the correct position.
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Usage
Is there any limitation regarding the grind size when using the ground coffee adaptor of the Multi-Capsule Coffee Maker?
The fineness of coffee grind does not affect the performance of coffee maker or the quality of coffee. To achieve the best result, keep the size of granules between medium to fine.
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