Frequently Asked Questions

Do not use chemicals, steel scrub, wooden cleaners or abrasive cleaners to clean the outside of the health kettle to prevent the loss of gloss.

The Soup Kettle comes with a stew pot and a lid, which function as a meal box. You may also carry the whole set for reheat (AC power outlet required).

When heating or warm keeping, if you remove the body from the power base, andreplace it into position within 120s, the unit will continue to work according to previous programme; if you replace it after more than 120s, all the previous programme will be cancelled. If you want to continue boiling or warm keeping, you must reset the programme. Take care when pouring water from your health kettle as boiling water may result in scalding. Don’t open the lid while the water in the health kettle is hot.

Yes. Refer to the manual for time and mode settings.

Yes. Use the Stew mode to braise a small amount of food with the Soup Kettle for your convenience.

Yes, with a maximum capacity of 700mL.

Not only. It can be used to cook onsen tamago and other foodstuffs. Visit https://www.germanpool.com/chi/cooking/index.php?cat=hk&model_num=all for more recipes.

80 cm.

Boiling function: When the water temperature reaches 100°C,  the kettle automatically stops heating, beeps and returns to standby.

Cooking function: When the water temperature reaches 100°C, the kettle will continue to heat until the on/off/function key is manually pressed. The kettle then stops heating and beeps and returns to standby.

It is recommended that you clean it before use by boiling a full health kettle of water twice and then discarding the water. Wipe the surface with a damp cloth.

• 1. Pour about 0.2L of white vinegar or citric acid into the pot and soak for at least one hour.
• 2. Then pour out white vinegar or citric acid, wipe the hot plate with a damp cloth and wipe off scale deposits.
• 3. Add 0.6L of water, simmer once or twice, then pour off the water (do not drink). Rinse off with water after cooling.
• 4. If there is too much scale, it can be repeatedly removed. After the descaling is completed, it is recommended to run once with pure water.

After using for a period of time, the internal heating plate of the kettle may have scale, that is, some red or grayish spots, which is normal. It is recommended that the user remove the scale at least once every half month to two months.

No. The voltage of this product is 100-240V~, and the product will be automatically adjusted to the local voltage. Do not connect to any transformers.

Minerals in the water may deposit on the bottom of the kettle causing residue, which can affect product performance after prolonged use. Add appropriate amount of white vinegar or citric acid to the portable soup kettle, then add water until the mixture completely covers the sediment in the kettle and soak overnight. Pour out the mixture in the kettle, then pour pure water into the kettle, repeat several times until there is no trace of vinegar or sourness left.