Frequently Asked Questions

Category: Korean Barbecue Grill

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General How do I clean the body of Korean Barbeque Grill? Is there anything I have to pay extra attention? Wipe the body of Korean Barbeque Grill with tissues or wet cloth. Be careful not to put your fingers into the hole at the bottom of the appliance when cleaning. Know More
General In case the heating element of Korean Barbecue Grill is broken, can I replace or repair it myself? No. Do not detach any components by yourself. In the case of any product damage or breakdown, contact us and bring the product to our Repairs Centre for maintenance. We provide free check-ups and maintenace within the 1-year warranty period. Once the warranty expires, a small fee will be charged for any component replacement. Customers should never repair or replace any components by themselves. We take no responsibility for products being previously repaired by unauthorized parties. Know More
General How do I clean the stainless steel safety grille? Clean with a damp cloth with mild detergent. Know More
General How do I clean the grill pan? Clean with a damp cloth with mild detergent when the grill is still warm. If the stains have dried up, you may easily remove them by soaking the grill pan in water with mild detergent added for about 15 minutes. Then, rinse with clean water. Know More
General How do I clean the oil reservoir? Detach the oil reservoir from the grill and remove the oil inside. Then wash the entire reservoir with mild detergent and warm water. Know More
Technical The heating element of my Korean Barbeque Grill goes off and on again repeatedly. Is it faulty? No, it is normal. The heating element goes off when the desired cooking temperature is reached. Once the temperature of the grill drops below the set temperature, the heating element will turn on again automatically. Please note that when the barbecue grill is heated at high temperature for an extended period of time, the built-in overheat protection will be activated. User may turn off the grill for a moment. Once it is cooled down, the grill can be restarted again. Know More
Technical How does the Korean Barbeque Grill achieve the fumeless effect? The upper heating element of Korean Barbeque Grill's prevents oil from dripping or overthrowing onto the heat source, avoiding excess fuming. Know More
Technical How does the Korean Barbeque Grill achieve healthy low-fat barbequing? When heat penetrates food directly via heat penetration, convention and conduction, cooking can be done using the inherent fat content of the meat without the addition of cooking oil. Infrared heating can also force out fat inside food. Know More
Usage How to set up the Korean Barbecue Grill before use? Place the grill pan and oil reservoir at the correct positions and switch on the power. The oil reservoir will make a "crack" sound if correctly installed. Wait for 5 minutes for the grill pan to heat up before grilling anything to ensure fast and thorough cooking. Know More

Question	Question	Video	Picture	Common
General	How do I clean the body of Korean Barbeque Grill? Is there anything I have to pay extra attention? Wipe the body of Korean Barbeque Grill with tissues or wet cloth. Be careful not to put your fingers into the hole at the bottom of the appliance when cleaning. Know More
General	In case the heating element of Korean Barbecue Grill is broken, can I replace or repair it myself? No. Do not detach any components by yourself. In the case of any product damage or breakdown, contact us and bring the product to our Repairs Centre for maintenance. We provide free check-ups and maintenace within the 1-year warranty period. Once the warranty expires, a small fee will be charged for any component replacement. Customers should never repair or replace any components by themselves. We take no responsibility for products being previously repaired by unauthorized parties. Know More
General	How do I clean the stainless steel safety grille? Clean with a damp cloth with mild detergent. Know More
General	How do I clean the grill pan? Clean with a damp cloth with mild detergent when the grill is still warm. If the stains have dried up, you may easily remove them by soaking the grill pan in water with mild detergent added for about 15 minutes. Then, rinse with clean water. Know More
General	How do I clean the oil reservoir? Detach the oil reservoir from the grill and remove the oil inside. Then wash the entire reservoir with mild detergent and warm water. Know More
Technical	The heating element of my Korean Barbeque Grill goes off and on again repeatedly. Is it faulty? No, it is normal. The heating element goes off when the desired cooking temperature is reached. Once the temperature of the grill drops below the set temperature, the heating element will turn on again automatically. Please note that when the barbecue grill is heated at high temperature for an extended period of time, the built-in overheat protection will be activated. User may turn off the grill for a moment. Once it is cooled down, the grill can be restarted again. Know More
Technical	How does the Korean Barbeque Grill achieve the fumeless effect? The upper heating element of Korean Barbeque Grill's prevents oil from dripping or overthrowing onto the heat source, avoiding excess fuming. Know More
Technical	How does the Korean Barbeque Grill achieve healthy low-fat barbequing? When heat penetrates food directly via heat penetration, convention and conduction, cooking can be done using the inherent fat content of the meat without the addition of cooking oil. Infrared heating can also force out fat inside food. Know More
Usage	How to set up the Korean Barbecue Grill before use? Place the grill pan and oil reservoir at the correct positions and switch on the power. The oil reservoir will make a "crack" sound if correctly installed. Wait for 5 minutes for the grill pan to heat up before grilling anything to ensure fast and thorough cooking. Know More

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