Frequently Asked Questions

General Questions

Information regarding the German Pool showrooms, Repairs & Customer Service Centre as well as other services.

GeneralHow much is your on-site repair service?
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GeneralWhere is your Customer Service Centre?
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GeneralWhat are the operating hours of your Customer Service Centre?
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GeneralWhere can I purchase your product?
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GeneralHow shall I book a repair appointment?
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GeneralI have lost my receipt. Will I still be able to enjoy the 1-year warranty?
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GeneralIs there any Repairs & Customer Service Centres in Macau and mainland China?
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GeneralWhat are the addresses of the Culinary Experience Centres?
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GeneralHow to go to the Repairs & Customer Service Centre?
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GeneralMy free warranty has expired. Can I still have my products repaired?
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GeneralWhat is the warranty policy of the German Pool E-store (Hong Kong orders)?
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GeneralWhat is the warranty policy of the German Pool E-store (overseas orders)?
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