Large Appliances:

Onsite Service Available

Small Appliances:

Onsite Service Unavailable

Repair Appointment and Enquiries

If you encounter any problem with our products or need to schedule a repair appointment, please contact our Repairs Team. We are happy to assist you.
Large Appliances (On-Site, By Appointment)
Tel:
+852 2773 2888
Email:
repairs@germanpool.com
Hours:
Mon to Fri 9:00-12:30, 14:00-17:00
Sat 09:00-12:00
Closed on Sundays and Public Holidays
Make appointmentWhat are large appliances?
Small Appliances (Walk-in)
Tel:
+852 2773 2888
Email:
repairs@germanpool.com
Hours:
Mon to Sat 9:00-13:00 14:00-18:00
Closed on Sundays and Public Holidays
Address:
Unit B, G/F, Sunshine Kowloon Bay Cargo Centre, 59 Tai Yip Street, Kowloon Bay, Kowloon
View MapWhat are small appliances?

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Select Category:
Proceed Online Appointment
请注意，電磁爐 / 電陶爐座檯式單爐頭不設上門維修

Walk-in

Small appliances and items, such as your {{form.cat_name}}, do not require appointment. Please bring the product to the Customer Service & Repairs Centre whenever available. Inspection fee is waived within warranty period. If the product requires repair or replacement parts, charge may apply.
Warranty is valid after registration. Pleaseclick here to register.
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Category: {{form.cat_name}}**Required Field
Note: Your product warranty is expired (except for products with extended warranty). There will be an on-site service fee and an additional charge for spare parts replacement.
Please click here if you haven’t registered for our free warranty:

*Please note that we may ask you to present your purchase invoice.
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**Required Field
* Note: All on-site repairs are limited to urban areas of Hong Kong Island, Kowloon and the New Territories. Addresses located in Tung Chung, Ma Wan, Discovery Bay, outlying islands, remote/restricted areas as well as walk-up buildings are subject to additional fees (within warranty period or not).
**Required Field
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Suggested Date:
*We will try our best to arrange the appointment according to the date and time you suggested. However, please refer to our confirmation over the phone for the actual appointment date and time.
Suggested Time Period：
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Please check if below information is correct
Category:
Model Number:
Date of Purchase:
Reason for Repair:
Specific Descriptions:
Name:
Tel:
Email：
District：
分區：
Address：
Suggested Date:
Suggested Time Period：
Remarks:
Note: Your product warranty is expired (except for products with extended warranty). There will be an on-site service fee and an additional charge for spare parts replacement.
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