Frequently Asked Questions

The operation of Dehumidifier will stop automatically when the relative humidity in the room is too low or lower than the selected humidity. The machine is not designed to be used in ambient temperatures that are too high or too low, in which case the safety mechanism kicks in to stop the device's operation.

The frequency of cleaning the water tank of the dehumidifier is generally determined by the capacity of the tank and dehumidifying performance. The temperature and humidity of the actual operating environment also have an impact on it. For example: A dehumidifier with a daily dehumidification of 13 liters is recommended to clean the tank every 5-6 hours during the normal wet season in Hong Kong (relative humidity above 80%). If the weather or operating environment is relatively humid, it is recommended to use the included water hose to perform continuous drainage.

The filter, air inlet or air outlet is blocked. Clean the filter as instructed in the user's manual or remove any obstruction away from the air inlet or air outlet.

The dehumidifier is intended for indoor use only. Place the dehumidifier on a smooth, level floor surface that is strong enough to support the unit with a full tank of water.

One of the causes is that the power cable is not connected properly. To solve this, adjust the plug and re-connect the power. Please also check whether the full tank indicator is lit up or not. The dehumidifier will also stop working when ambient temperature rises above 40°C, as part of the device's safety mechanism.

The device may have been placed on an uneven or tilted surface. Move it to a level, even ground can possibly lower the noise. Dirty or clogged filter may also be the cause of the problem. Clean the f