Frequently Asked Questions

Category: Anti-mite Cleaner

Question	Common
General How long can the Anti-mite Cleaner function cordlessly? It has a 25-minute run time. Know More
General How often do I need to clean the bed with the anti-mite vacuum cleaner? A weekly cleaning routine can keep dust mites away from beds. Know More
General How often does the HEPA filter needs to be changed? Once in every 6 months. Know More
General What should I note about the built-in lithium battery? In order to meet the requirements of transportation safety, the factory only charges the product to approx. 30% battery power. It is recommended to charge the product for more than 4 hours before using it for the first time. This will prolong the battery life. If the device will not be used for a long time, please charge the battery every three months to prevent battery damage. A full charge takes approx. 4 hours, and when the product is fully charged, the Charging Indicator Light goes off. Know More
General How should I clean the dust cup and its components? DO NOT soak the dust cup assembly in water. DO NOT wash HEPA filter with water. Dust cup, filter cover must be completely air dried before use. Pull out the dust cup (together with the HEPA filter and filter cover). Grip the dust cup with one hand, and with the other hand, grip the centre of the HEPA filter and twist to the right (clockwise) until the dot on the HEPA filter aligns with the “Unlock ” icon on the dust cup. Lift out the HEPA filter and filter cover. Grip the filter cover with one hand, and with the other hand, grip the centre of the HEPA filter and twist to the left (anticlockwise) until the dot on the HEPA filter aligns with the “Unlock” icon on the filter cover. Lift out the HEPA filter. Remove the debris in the dust cup, HEPA filter and filter cover; the dust cup and filter cover can be rinsed with water or wiped clean with a moist cloth. Know More
Usage The 3-in-1 Anti-Mite UV Sterilizing Cleaner suddenly shuts down while operating. Why? It is because the filter is blocked, causing the motor to overheat. The overheat protection device is activated, resulting in the sudden shut down. Let the appliance cool down and clean the HEPA filter with a small brush. Then, restart the appliance. Attention: The HEPA filter has to be cleaned with a small brush regularly. Replace with a new one every 3-4 months. Do not rinse with water. Know More

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