Question |
Common |
General
Is there anything I have to pay attention to when storing the Portable Bathroom Heater?
Make sure the appliance has cooled down and dried properly before packing it for storage. Activate the cooling fan for 1-3 minutes to cool down the heater before powering off. Store it in a dry and ventilated place.
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General
Can this heater be used in bathroom?
This heater is not intended for use in wet or damp locations such as bathrooms, kitchens or balcony because the moisture and humidity can damage components of the heater itself. We recommend you to check out our bathroom heaters/radiators lineup if necessary.
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General
IP (Ingress Protection) is the international rating for protection against dust and water. 2 means protection against objects with diameter larger than 12.5 mm; 3 means protection against spraying water for 5 minutes.
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General
What is the best way to clean the Mini Ceramic Fan Heater?
Wipe the surface with a soft cloth. If the surface is too dirty, wipe with a mixture of water below 50°C and neutral detergent. Let it air-dry. Attention: Do not clean the appliance with chemicals such as petrol, thinner and diluents or the surface can be blemished.
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General
Is there anything I have to pay attention to when storing the Mini Ceramic Fan Heater?
Make sure the appliance has cooled down and dried properly before packing it for storage. Store it in a dry and ventilated place.
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General
What is the best way to clean and maintain the heater?
Wipe the surface with a soft cloth. If the surface is too dirty, wipe with a mixture of water below 50°C and neutral detergent. Let it air-dry. Attention: Do not clean the appliance with chemicals such as petrol, thinner and diluents or the surface can be blemished.
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General
Will the heater-humidifier stop when the water in the tank runs out?
The humidifier function will stop, but the heater function continues working.
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Feature
Do I have to refill/add the oil in the Oil-filled Heater?
No, you don’t have to refill/add the oil in the Oil-filled Heater. The oil is not used as fuel, but instead serves as a heat reservoir therefore it never gets used up. It just continues circulating through the heater for as long as you use it.
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Feature
If I suspect that there is an oil leakage, how do I remove the oil compartment for checking or repair?
You are not allowed to open the oil container yourself for repair. Oil-filled Heater is filled with a precise quantity of special oil. Repairs requiring opening of the oil container are only to be made by the manufacturer or his service agent who should be contacted if there is an oil leak.
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Feature
What is the effective area of body sensor mode?
When the temperature is between 20℃ and 25℃, this mode is effective when a body is detected within a distance of around 1.8 meters. The sensor is affected by the temperature of the environment. The lower the temperature the more sensitive the sensor is and vice versa.
The effective angles are between 60 degrees vertically and 90 degrees horizontally.
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Feature
Why the Mini Ceramic Fan Heater automatically turn off under body sensor mode while I am away?
Upon switching to the body sensor mode, the PTC heating element keeps operating for the first 2 minutes and the system will continuously detect the presence of human body; if human body is detected within 2 minutes, it keeps functioning while resetting the timer for another 2-minute interval. If human body is not detected, the PTC heating element will stop working after 2 minutes.10 seconds later the motor will be switched off and stop generating warm air.
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Feature
Is the Mirror Bathroom Heater capable of sanitising towels or small garments?
The Mirror Bathroom Heater can blow dry towels or small garments rapidly. Dried fabrics make it harder for germs and moulds to grow and for odours to develop, inhibiting microbial growth.
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Feature
What does the mode with a snowflake icon do?
This is the Anti-frost Mode, represented by a snowflake icon. Room temperature is maintained at 7°C to avoid freezing, without warming up the room. Anti-frost Mode is recommended to users who opt to mainly thick clothes to keep warm in cold time.
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Feature
What does the mode with a 4-bladed fan icon do?
This is the Fan Mode, represented by a 4-bladed fan icon. The fan operates and delivers regular breeze to facilitate airflow.
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Technical
Is there anything I have to pay attention to when installing the Portable Bathroom Heater on the wall?
Drill two 6 mm-holes (29 mm in depth) on the wall. The distance between them should be 74 mm. Insert the screw plugs into the holes. Then, insert the screws through the wall hook and then the screw plugs. Tighten the screws. Finally, attach the appliance onto the hook. If you would like to have your bathroom heater be installed by a technician, please contact our customer service team. Attention: The power cord of the Portable Bathroom Heater cannot be extended.
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Technical
How long is the cord of the Portable Bathroom Heater?
The cord is 160cm long. The Heater also comes with a IR remote control, so it's easy to place and operate in most locations.
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Usage
What is the best way to install the Detachable Metal Rail of the Portable Bothroom Heater?
Insert the ends of the metal rail into the slots located on the two sides of the air vent, then pull gently while wriggling until it is securely fixed. Gently push while wriggling the metal rail to de
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Usage
When the body sensor mode is activated, how long will the Mini Ceramic Fan Heater keep functioning after detecting the absence of human body?
When no human body is detected, the PTC heating element of the Mini Ceramic Fan Heater will stop working after 2 minutes. 10 seconds later, the motor will be switched off and the heater will stop generating warm air.
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Usage
Why does the heater stop operation?
If the heater has been in operation for long hours, if the heating element overheats, or when it is tripped over, it may stop operation. Please refer to the manual of specific models for details. You may also see if the power cable has loosened.
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Usage
Why is Mirror Bathroom Heater not warm enough?
In cold weather, it is normal that it takes some time to warm up a space. It is recommended to first turn on the Mirror Bathroom Heater for 10-15 minutes before using the bathroom. Once the space is heated, you may enter the room and even switch off the heater.
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Usage
Can this heater run standalone, without a power connection?
No. You need a power supply from an outlet.
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Usage
Why does the heater go on and off?
The appliance is designed with an anti-tipover switch. When the appliance is tilted, the base deviates from ground or is placed on an uneven surface, the switch will pop out and cut off electricity connection for safety. To bring it back to operation, place the appliance on a flat surface and push the switch back to its original position
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Safty
What is the maximum time the heater can operate?
It is safe to operate this product continuously for a long period of time. However, do not turn it on for a long time if it is unattended. Also, do not expose young children directly to the airflow outlet for an extended time.
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Safty
There is a clicking sound coming from the inside of the Tower Fan Heater when I move it. Why is that?
Tower Fan Heater is equipped with a tip-over safety switch, which constantly uses a level to measure the angle of the Heater from the floor. What you have heard is possibly the sound of the level working, instead of an unsecure component. It is normal and does not require repair.
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