Frequently Asked Questions

Wipe the body of Korean Barbeque Grill with tissues or wet cloth. Be careful not to put your fingers into the hole at the bottom of the appliance when cleaning.

No. Do not detach any components by yourself. In the case of any product damage or breakdown, contact us and bring the product to our Repairs Centre for maintenance. We provide free check-ups and maintenace within the 1-year warranty period. Once the warranty expires, a small fee will be charged for any component replacement. Customers should never repair or replace any components by themselves. We take no responsibility for products being previously repaired by unauthorized parties.

Clean with a damp cloth with mild detergent.

Clean with a damp cloth with mild detergent when the grill is still warm. If the stains have dried up, you may easily remove them by soaking the grill pan in water with mild detergent added for about 15 minutes. Then, rinse with clean water.

Detach the oil reservoir from the grill and remove the oil inside. Then wash the entire reservoir with mild detergent and warm water.

No, it is normal. The heating element goes off when the desired cooking temperature is reached. Once the temperature of the grill drops below the set temperature, the heating element will turn on again automatically. Please note that when the barbecue grill is heated at high temperature for an extended period of time, the built-in overheat protection will be activated. User may turn off the grill for a moment. Once it is cooled down, the grill can be restarted again.

When heat penetrates food directly via heat penetration, convention and conduction, cooking can be done using the inherent fat content of the meat without the addition of cooking oil. Infrared heating can also force out fat inside food.

Place the grill pan and oil reservoir at the correct positions and switch on the power. The oil reservoir will make a "crack" sound if correctly installed. Wait for 5 minutes for the grill pan to heat up before grilling anything to ensure fast and thorough cooking.