Category: Cooker / Rice Cooker
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How can I maintain the Maifan stone coating of inner pot?
1. Please use a plastic or wooden spoon, do not use a metal spoon to avoid scratching the inner pot coating. 2. To preserve the stone coating, do not cut the food in the inner pot. 3. To avoid corrosion of the inner pot, do not pour vinegar or soy sauce into the inner pot. |
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General
Why doesn’t the food inside Multifunctional Pressure Cooker seem to be fully cooked after the timer finishes counting down?
After cooking timer counts down to zero, the pressure built up inside the Pressure Rice Cooker is necessary for final stages of cooking. Food may be undercooked if the pressure relief valve is not properly locked during cooking or if the user manually exhausts pressure too soon after cooking. If excessive steam escapes from the lid during the process, it indicates a failure to pressurize properly, likely due to an unlocked valve or a displaced/damaged sealing ring. If the cooker cannot contain pressure and the problem persists, please replace the sealing ring or lid, or send the cooker to Customer Service for examination.
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General
What type of utensils shall I use when cooking with Pressure Cooker? Can I use metal utensils?
To protect the non-stick coating of the Pressure Cooker, opt for spatulas made of heat-resistant silicone, plastic or wood. Avoid using metal or sharp utensils.
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General
When using cooking functions of the Mini Pressure Cooker, can I adjust cooking time?
The 10 cooking functions of Mini Pressure Cooker have default time settings and you may choose from high/medium/low cooking level to change default time. Also, pressing Time Key can allow you to adjust to exact desired time.
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General
Can Mini Pressure Cooker keep warm?
After cooking program reaches its time, Mini Pressure Cooker enters keep warm mode automatically. Keep warm time is as long as 6 hours. Anytime, press Warm/Cancel Key and the Cooker will enter keep warm mode. Press the Key again to cancel keep warm mode.
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General
What is the best way to clean and maintain the Multifunctional Rice Cooker?
Power off and unplug the appliance. Detach the inner pot and clean it with water and detergent. Dry with a soft cloth. Remove the detachable aluminium cover lid and rinse with water. Dry with a soft cloth. Also remember to clean the steam outlet after use to prevent odour or malfunctioning. Store the appliance in a dry place when not in use. |
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General
Rice made by the Mini Rice Cooker is under-cooked/over-cooked. Why? What is the solution?
When too much water is used, the rice will become over-cooked. The rice may be under-cooked if insufficient water is added. The doneness of rice may also be affected if too much water scale is accumulated. |
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Feature
Can this rice cooker be used to cook food items other than rice and congees?
Yes. Just use Steam mode, put on a steam rack, add water and cook for the appropriate time. |
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Feature
How can I utilize the Level Key and Time Key to achieve best cooking results?
Beginners may simply choose various preset cooking functions. There is no need to adjust further.
For advanced users, use Level Key to adjust from High/Medium/Low cooking level after selecting a preset function.
For experienced chefs, use Time Key to adjust to precise desired cooking time after selecting cooking function and cooking level.
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Usage
How to use the built-in timer of the Multifunctional Rice Cooker?
Select the timer function, adjust time, and then start. Steps may slightly differ among models. Some models allow adjustments to the timer after setting. Refer to the respective manuals for details. |
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Usage
How to operate the Mini Rice Cooker?
Add water into the main body with the measuring cup. Do not exceed the maximum water level. Put the food into the containers and place them into the main body. Plug in the rice cooker so that all indicators light up and flash for 0.5 second. Then, select the desired programme and set the cook time. Press "Enter" to start cooking. Attention: Do not cover the containers with the lids during cooking. |
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Usage
I cannot open the lid after the time counts down to "0". Is something wrong?
No, it is normal that the lid of Multifunctional Pressure Cooker remains locked immediately after cooking finishes. Do not force it open. Wait until the internal pressure is fully released. Then you will be able to remove the cooker lid effortlessly (see user's manual for details).
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Usage
Why can’t I select the rice texture?
Rice texture selection is available under "Nutri-Cook" mode. Please check if the mode setting is correct. |
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Usage
Why can’t I adjust the power off timer?
Nutri Cook, Quick Cook and Claypot modes have their preset durations for the best results, thus the off timer is disabled. |
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Usage
The Multi-Functional Rice Cooker automatically starts even when I have not set the appliance. Is there a malfunction in the rice cooker?
No. This is caused by the rice cooker's memory function. After the power is cut off, the appliance will automatically continue with the previous programme if the power resumes within 2 hours. If you wish to stop a cooking programme halfway, press the cancel button before switching off the power. Or else the rice cooker will automatically restart with the latest selected programme when reconnecting to power within 2 hours. |
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Usage
The Keep Warm function of the Multifunctional Rice Cooker sometimes starts automatically while sometimes has to be activated manually. Why?
The Keep Warm function only starts automatically when cooking temperature is 75℃or above. If cooking temperature is lower than 75℃, the Keep Warm function will not automatically activate. |
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Usage
How should I determine the appropriate cooking time for my desired rice texture?
With Nutri Cook, Claypot and Congee modes, and rice texture (Standard, Soft or Firm) selection, simply choose the appropriate pre-set for the best results.
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Usage
Can Multifunctional Pressure Cooker keep warm?
After cooking, Multifunctional Pressure Cooker automatically enters keep warm mode. Keep warm time is as long as 24 hours. You may also keep food warm inside the cooker for as long as 24 hours by pressing “Warm/Cancel” key anytime. Press and hold the for 2 seconds to cancel keep warm mode.
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Recipe
How can I utilize the Level Key and Time Key to achieve best cooking results?
Novices can choose various cooking functions and use the default time to cook, no need to adjust further. Advanced users can use the Level Key to adjust from High/Medium/Low cooking level after selecting preset cooking function. Experienced chefs can use Time Key to adjust to precise desired cooking time after selecting cooking function.
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Recipe
Can I adjust the cooking time?
There is no need to set time for the rice cooker. Pour the rice and water into the rice cooker, close the lid, and press the cooking button to use it. No adjustment is required.
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Recipe
When using cooking functions of the Multifunctional Pressure Cooker, can I adjust cooking time?
Yes, although the 13 cooking functions of Multifunctional Pressure Cooker come with pre-programmed time settings, you may further modify the exact cooking time as you please. Besides, Level Key allows you to adjust between high, medium and low cooking levels which gives you even more control of the cooking results.
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| Question
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Question
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Video | Picture | Common |
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error
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How can I maintain the Maifan stone coating of inner pot?
1. Please use a plastic or wooden spoon, do not use a metal spoon to avoid scratching the inner pot coating. 2. To preserve the stone coating, do not cut the food in the inner pot. 3. To avoid corrosion of the inner pot, do not pour vinegar or soy sauce into the inner pot. |
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General
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Why doesn’t the food inside Multifunctional Pressure Cooker seem to be fully cooked after the timer finishes counting down?
After cooking timer counts down to zero, the pressure built up inside the Pressure Rice Cooker is necessary for final stages of cooking. Food may be undercooked if the pressure relief valve is not properly locked during cooking or if the user manually exhausts pressure too soon after cooking. If excessive steam escapes from the lid during the process, it indicates a failure to pressurize properly, likely due to an unlocked valve or a displaced/damaged sealing ring. If the cooker cannot contain pressure and the problem persists, please replace the sealing ring or lid, or send the cooker to Customer Service for examination.
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star_ratestar_ratestar_ratestar_ratestar_rate
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General
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What type of utensils shall I use when cooking with Pressure Cooker? Can I use metal utensils?
To protect the non-stick coating of the Pressure Cooker, opt for spatulas made of heat-resistant silicone, plastic or wood. Avoid using metal or sharp utensils.
|
star_ratestar_ratestar_ratestar_rate
|
||
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General
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When using cooking functions of the Mini Pressure Cooker, can I adjust cooking time?
The 10 cooking functions of Mini Pressure Cooker have default time settings and you may choose from high/medium/low cooking level to change default time. Also, pressing Time Key can allow you to adjust to exact desired time.
|
star_ratestar_ratestar_ratestar_rate
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General
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Can Mini Pressure Cooker keep warm?
After cooking program reaches its time, Mini Pressure Cooker enters keep warm mode automatically. Keep warm time is as long as 6 hours. Anytime, press Warm/Cancel Key and the Cooker will enter keep warm mode. Press the Key again to cancel keep warm mode.
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star_ratestar_ratestar_ratestar_rate
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General
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What is the best way to clean and maintain the Multifunctional Rice Cooker?
Power off and unplug the appliance. Detach the inner pot and clean it with water and detergent. Dry with a soft cloth. Remove the detachable aluminium cover lid and rinse with water. Dry with a soft cloth. Also remember to clean the steam outlet after use to prevent odour or malfunctioning. Store the appliance in a dry place when not in use. |
star_ratestar_ratestar_rate
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||
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General
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Rice made by the Mini Rice Cooker is under-cooked/over-cooked. Why? What is the solution?
When too much water is used, the rice will become over-cooked. The rice may be under-cooked if insufficient water is added. The doneness of rice may also be affected if too much water scale is accumulated. |
star_ratestar_ratestar_rate
|
||
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Feature
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Can this rice cooker be used to cook food items other than rice and congees?
Yes. Just use Steam mode, put on a steam rack, add water and cook for the appropriate time. |
star_ratestar_ratestar_rate
|
||
|
Feature
|
How can I utilize the Level Key and Time Key to achieve best cooking results?
Beginners may simply choose various preset cooking functions. There is no need to adjust further.
For advanced users, use Level Key to adjust from High/Medium/Low cooking level after selecting a preset function.
For experienced chefs, use Time Key to adjust to precise desired cooking time after selecting cooking function and cooking level.
|
star_ratestar_rate
|
||
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Usage
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How to use the built-in timer of the Multifunctional Rice Cooker?
Select the timer function, adjust time, and then start. Steps may slightly differ among models. Some models allow adjustments to the timer after setting. Refer to the respective manuals for details. |
star_ratestar_ratestar_ratestar_ratestar_rate
|
||
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Usage
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How to operate the Mini Rice Cooker?
Add water into the main body with the measuring cup. Do not exceed the maximum water level. Put the food into the containers and place them into the main body. Plug in the rice cooker so that all indicators light up and flash for 0.5 second. Then, select the desired programme and set the cook time. Press "Enter" to start cooking. Attention: Do not cover the containers with the lids during cooking. |
star_ratestar_ratestar_ratestar_ratestar_rate
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||
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Usage
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I cannot open the lid after the time counts down to "0". Is something wrong?
No, it is normal that the lid of Multifunctional Pressure Cooker remains locked immediately after cooking finishes. Do not force it open. Wait until the internal pressure is fully released. Then you will be able to remove the cooker lid effortlessly (see user's manual for details).
|
star_ratestar_ratestar_ratestar_ratestar_rate
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||
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Usage
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Why can’t I select the rice texture?
Rice texture selection is available under "Nutri-Cook" mode. Please check if the mode setting is correct. |
star_ratestar_ratestar_rate
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||
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Usage
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Why can’t I adjust the power off timer?
Nutri Cook, Quick Cook and Claypot modes have their preset durations for the best results, thus the off timer is disabled. |
star_ratestar_ratestar_rate
|
||
|
Usage
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The Multi-Functional Rice Cooker automatically starts even when I have not set the appliance. Is there a malfunction in the rice cooker?
No. This is caused by the rice cooker's memory function. After the power is cut off, the appliance will automatically continue with the previous programme if the power resumes within 2 hours. If you wish to stop a cooking programme halfway, press the cancel button before switching off the power. Or else the rice cooker will automatically restart with the latest selected programme when reconnecting to power within 2 hours. |
star_ratestar_ratestar_rate
|
||
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Usage
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The Keep Warm function of the Multifunctional Rice Cooker sometimes starts automatically while sometimes has to be activated manually. Why?
The Keep Warm function only starts automatically when cooking temperature is 75℃or above. If cooking temperature is lower than 75℃, the Keep Warm function will not automatically activate. |
star_ratestar_ratestar_rate
|
||
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Usage
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How should I determine the appropriate cooking time for my desired rice texture?
With Nutri Cook, Claypot and Congee modes, and rice texture (Standard, Soft or Firm) selection, simply choose the appropriate pre-set for the best results.
|
star_ratestar_ratestar_rate
|
||
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Usage
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Can Multifunctional Pressure Cooker keep warm?
After cooking, Multifunctional Pressure Cooker automatically enters keep warm mode. Keep warm time is as long as 24 hours. You may also keep food warm inside the cooker for as long as 24 hours by pressing “Warm/Cancel” key anytime. Press and hold the for 2 seconds to cancel keep warm mode.
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star_ratestar_ratestar_rate
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Recipe
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How can I utilize the Level Key and Time Key to achieve best cooking results?
Novices can choose various cooking functions and use the default time to cook, no need to adjust further. Advanced users can use the Level Key to adjust from High/Medium/Low cooking level after selecting preset cooking function. Experienced chefs can use Time Key to adjust to precise desired cooking time after selecting cooking function.
|
star_ratestar_ratestar_ratestar_rate
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Recipe
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Can I adjust the cooking time?
There is no need to set time for the rice cooker. Pour the rice and water into the rice cooker, close the lid, and press the cooking button to use it. No adjustment is required.
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star_ratestar_ratestar_rate
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Recipe
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When using cooking functions of the Multifunctional Pressure Cooker, can I adjust cooking time?
Yes, although the 13 cooking functions of Multifunctional Pressure Cooker come with pre-programmed time settings, you may further modify the exact cooking time as you please. Besides, Level Key allows you to adjust between high, medium and low cooking levels which gives you even more control of the cooking results.
|
star_ratestar_ratestar_rate
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