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General
How long can Mini Reusable Dehumidifier last after each drying cycle?
Mini Reusable Dehumidifier can be used in 1-2 weeks continuously. After the silica gels of Mini Reusable Dehumidifier are dried on the drying base, the stick can be reused.
The actual lifespan of this product before drying depends on factors such as the humidity, temperature, surrounding space and the materials nearby .
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General
How long does it take to completely refresh the dehumidifying stick of the Mini Reusable Dehumidifier?
It takes around 2 hours to completely refresh the dehumidifying stick.
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General
Can the main unit perform dehumidification and drying of the Dehumidifier box at the same time?
Dry Mode is used for drying the Dehumidifier box while the main unit dehumidifies at the same time. However, the dehumidification capacity will be reduced during this process. After drying is complete, if you wish to continue using the main unit, please switch promptly to Low Mode, High Mode, or Auto Mode.
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General
Can I dry my laundry with the dehumidifier?
Yes. Simply adjust the humidity level to 50%.
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General
Do I need a power outlet inside the closet/storage while Mini Reusable Dehumidifier is in use?
The dehumidifying stick of Mini Reusable Dehumidifier does not require to be plugged in while absorbing moisture. Therefore, no power source is needed inside the closet or storage. However, once the silica gels are filled with moisture (turning green), the dehumidifying stick can be refreshed by being inserted to the drying base, which ought to be connected into a power outlet.
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General
Do the silica gels or any moisture of Mini Reusable Dehumidifier easily leak or spill?
The silica gels of Mini Reusable Dehumidifier are securely sealed and would not fall out or leak. So feel free to position the product either horizontally and vertically within the closet/storage.
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General
Is Mini Reusable Dehumidifier water-resistant?
The Mini Reusable Dehumidifier is not water-resistant. Avoid direct contact of water or placement near a water source.
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General
What kind of storage space is Mini Reusable Dehumidifier good for?
This product can absorb 100ml of moisture. It is great for different storage spaces such as closets, shoe cabinets, book shelves, lockers, storage boxes and drawers.
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Feature
Why does the Dehumidifier go on and off?
The operation of Dehumidifier will stop automatically when the relative humidity in the room is too low or lower than the selected humidity. The machine is not designed to be used in ambient temperatures that are too high or too low, in which case the safety mechanism kicks in to stop the device's operation. |
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Feature
Do the silica gels or any moisture of Dehumidifier Box easily leak or spill?
The silica gels of Dehumidifier Box are securely sealed and would not fall out or leak. So feel free to position the product either horizontally and vertically within the closet/storage.
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Feature
Can 2-in-1 Mini Dehumidifier operate normally in winter or low-temperature environment?
2-in-1 Mini Dehumidifier operates within the temperature range of 0°C and 40°C, optimally between 15 to 40°C.
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Feature
How often should I empty the water tank of dehumidifier?
The frequency of cleaning the water tank of the dehumidifier is generally determined by the capacity of the tank and dehumidifying performance. The temperature and humidity of the actual operating environment also have an impact on it. For example: A dehumidifier with a daily dehumidification of 13 liters is recommended to clean the tank every 5-6 hours during the normal wet season in Hong Kong (relative humidity above 80%). If the weather or operating environment is relatively humid, it is recommended to use the included water hose to perform continuous drainage. |
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Technical
The Dehumidifier does not start even though it is connected to the power outlet. Why?
The filter, air inlet or air outlet is blocked. Clean the filter as instructed in the user's manual or remove any obstruction away from the air inlet or air outlet. |
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Usage
Can dehumidifier be used at outdoor?
The dehumidifier is intended for indoor use only. Place the dehumidifier on a smooth, level floor surface that is strong enough to support the unit with a full tank of water. |
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Usage
How frequent do I have to re-charge Dehumidifier Box?
The dehumidifier box uses silica gels for dehumidification and requires no power or frequent charging. It absorbs moisture effectively even when placed in cabinets for extended periods. Once the silica gels become saturated (indicated by turning green), simply place the box back onto the top of the main unit for drying to reuse it. The frequency of drying depends on the humidity level of the space.
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Usage
The Dehumidifier suddenly stops running. What happened?
One of the causes is that the power cable is not connected properly. To solve this, adjust the plug and re-connect the power. Please also check whether the full tank indicator is lit up or not. The dehumidifier will also stop working when ambient temperature rises above 40°C, as part of the device's safety mechanism. |
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Usage
The Dehumidifier makes very loud noise. How do I fix it?
The device may have been placed on an uneven or tilted surface. Move it to a level, even ground can possibly lower the noise. Dirty or clogged filter may also be the cause of the problem. Clean the f |
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Usage
Can Dehumidifier Box be used near food?
Dehumidifier Box is compact, safe and space-saving. It does not contain toxic chemicals nor odors, making it ideal for extensive dehumidifying inside small drawers or food storage/cabinets. We recommend properly sealing or packaging the food first to prevent any contamination of the box's surface that could affect its performance.
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Usage
Can I enable the UVC and anion purification function separately and how to do so?
Yes, you can enable that function separately by long-pressing the “+” button for 3 seconds.
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Usage
I want to purify the air while dehumidifying, how should I set it?
After selecting the dehumidify mode that you want, long-press the “+” button for 3 seconds.
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Usage
When the water tank of 2-in-1 Mini Dehumidifier is full, will it continue to operate?
When the water tank is full, the mood light will change to red and remain steadily lit to alert you that the tank is full. In such case, immediately empty the tank. Once the tank is returned and properly inserted into the main unit, 2-in-1 Mini Dehumidifier will resume operation automatically.
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| Question
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Question
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Video | Picture | Common |
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General
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How long can Mini Reusable Dehumidifier last after each drying cycle?
Mini Reusable Dehumidifier can be used in 1-2 weeks continuously. After the silica gels of Mini Reusable Dehumidifier are dried on the drying base, the stick can be reused.
The actual lifespan of this product before drying depends on factors such as the humidity, temperature, surrounding space and the materials nearby .
|
star_ratestar_ratestar_ratestar_rate
|
||
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General
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How long does it take to completely refresh the dehumidifying stick of the Mini Reusable Dehumidifier?
It takes around 2 hours to completely refresh the dehumidifying stick.
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star_ratestar_ratestar_ratestar_rate
|
||
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General
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Can the main unit perform dehumidification and drying of the Dehumidifier box at the same time?
Dry Mode is used for drying the Dehumidifier box while the main unit dehumidifies at the same time. However, the dehumidification capacity will be reduced during this process. After drying is complete, if you wish to continue using the main unit, please switch promptly to Low Mode, High Mode, or Auto Mode.
|
star_ratestar_ratestar_ratestar_rate
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||
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General
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Can I dry my laundry with the dehumidifier?
Yes. Simply adjust the humidity level to 50%.
|
star_ratestar_ratestar_rate
|
||
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General
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Do I need a power outlet inside the closet/storage while Mini Reusable Dehumidifier is in use?
The dehumidifying stick of Mini Reusable Dehumidifier does not require to be plugged in while absorbing moisture. Therefore, no power source is needed inside the closet or storage. However, once the silica gels are filled with moisture (turning green), the dehumidifying stick can be refreshed by being inserted to the drying base, which ought to be connected into a power outlet.
|
star_ratestar_ratestar_rate
|
||
|
General
|
Do the silica gels or any moisture of Mini Reusable Dehumidifier easily leak or spill?
The silica gels of Mini Reusable Dehumidifier are securely sealed and would not fall out or leak. So feel free to position the product either horizontally and vertically within the closet/storage.
|
star_ratestar_ratestar_rate
|
||
|
General
|
Is Mini Reusable Dehumidifier water-resistant?
The Mini Reusable Dehumidifier is not water-resistant. Avoid direct contact of water or placement near a water source.
|
star_ratestar_ratestar_rate
|
||
|
General
|
What kind of storage space is Mini Reusable Dehumidifier good for?
This product can absorb 100ml of moisture. It is great for different storage spaces such as closets, shoe cabinets, book shelves, lockers, storage boxes and drawers.
|
star_ratestar_ratestar_rate
|
||
|
Feature
|
Why does the Dehumidifier go on and off?
The operation of Dehumidifier will stop automatically when the relative humidity in the room is too low or lower than the selected humidity. The machine is not designed to be used in ambient temperatures that are too high or too low, in which case the safety mechanism kicks in to stop the device's operation. |
star_ratestar_ratestar_ratestar_rate
|
||
|
Feature
|
Do the silica gels or any moisture of Dehumidifier Box easily leak or spill?
The silica gels of Dehumidifier Box are securely sealed and would not fall out or leak. So feel free to position the product either horizontally and vertically within the closet/storage.
|
star_ratestar_ratestar_ratestar_rate
|
||
|
Feature
|
Can 2-in-1 Mini Dehumidifier operate normally in winter or low-temperature environment?
2-in-1 Mini Dehumidifier operates within the temperature range of 0°C and 40°C, optimally between 15 to 40°C.
|
star_ratestar_ratestar_rate
|
||
|
Feature
|
How often should I empty the water tank of dehumidifier?
The frequency of cleaning the water tank of the dehumidifier is generally determined by the capacity of the tank and dehumidifying performance. The temperature and humidity of the actual operating environment also have an impact on it. For example: A dehumidifier with a daily dehumidification of 13 liters is recommended to clean the tank every 5-6 hours during the normal wet season in Hong Kong (relative humidity above 80%). If the weather or operating environment is relatively humid, it is recommended to use the included water hose to perform continuous drainage. |
star_rate
|
||
|
Technical
|
The Dehumidifier does not start even though it is connected to the power outlet. Why?
The filter, air inlet or air outlet is blocked. Clean the filter as instructed in the user's manual or remove any obstruction away from the air inlet or air outlet. |
star_ratestar_ratestar_ratestar_rate
|
||
|
Usage
|
Can dehumidifier be used at outdoor?
The dehumidifier is intended for indoor use only. Place the dehumidifier on a smooth, level floor surface that is strong enough to support the unit with a full tank of water. |
star_ratestar_ratestar_ratestar_ratestar_rate
|
||
|
Usage
|
How frequent do I have to re-charge Dehumidifier Box?
The dehumidifier box uses silica gels for dehumidification and requires no power or frequent charging. It absorbs moisture effectively even when placed in cabinets for extended periods. Once the silica gels become saturated (indicated by turning green), simply place the box back onto the top of the main unit for drying to reuse it. The frequency of drying depends on the humidity level of the space.
|
star_ratestar_ratestar_ratestar_ratestar_rate
|
||
|
Usage
|
The Dehumidifier suddenly stops running. What happened?
One of the causes is that the power cable is not connected properly. To solve this, adjust the plug and re-connect the power. Please also check whether the full tank indicator is lit up or not. The dehumidifier will also stop working when ambient temperature rises above 40°C, as part of the device's safety mechanism. |
star_ratestar_ratestar_ratestar_rate
|
||
|
Usage
|
The Dehumidifier makes very loud noise. How do I fix it?
The device may have been placed on an uneven or tilted surface. Move it to a level, even ground can possibly lower the noise. Dirty or clogged filter may also be the cause of the problem. Clean the f |
star_ratestar_ratestar_ratestar_rate
|
||
|
Usage
|
Can Dehumidifier Box be used near food?
Dehumidifier Box is compact, safe and space-saving. It does not contain toxic chemicals nor odors, making it ideal for extensive dehumidifying inside small drawers or food storage/cabinets. We recommend properly sealing or packaging the food first to prevent any contamination of the box's surface that could affect its performance.
|
star_ratestar_ratestar_ratestar_rate
|
||
|
Usage
|
Can I enable the UVC and anion purification function separately and how to do so?
Yes, you can enable that function separately by long-pressing the “+” button for 3 seconds.
|
star_ratestar_ratestar_rate
|
||
|
Usage
|
I want to purify the air while dehumidifying, how should I set it?
After selecting the dehumidify mode that you want, long-press the “+” button for 3 seconds.
|
star_ratestar_ratestar_rate
|
||
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Usage
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When the water tank of 2-in-1 Mini Dehumidifier is full, will it continue to operate?
When the water tank is full, the mood light will change to red and remain steadily lit to alert you that the tank is full. In such case, immediately empty the tank. Once the tank is returned and properly inserted into the main unit, 2-in-1 Mini Dehumidifier will resume operation automatically.
|
star_ratestar_ratestar_rate
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If you have other questions, please leave us the details below. We will update 'Frequently Asked Questions' as soon as possible. Please fill in the Customer Feedback Form if you have other complaints/opinions.
Thank you for your question. If suitable, your question will be answered in 'Frequently Asked Questions' shortly.