FAQ
Why can’t I select the rice texture?
Rice texture selection is available under "Nutri-Cook" mode. Please check if the mode setting is correct.
Rice texture selection is available under "Nutri-Cook" mode. Please check if the mode setting is correct.
Why can’t I adjust the power off timer?
Nutri Cook, Quick Cook and Claypot modes have their preset durations for the best results.
Nutri Cook, Quick Cook and Claypot modes have their preset durations for the best results.
How should I determine the appropriate cooking time for my desired rice texture?
Choose among Nutri Cook, Claypot and Congee modes, and Standard, Soft or
Firm rice texture pre-sets.
Choose among Nutri Cook, Claypot and Congee modes, and Standard, Soft or
Firm rice texture pre-sets.
How to use the built-in timer of the Multifunctional Rice Cooker?
Select the timer function, adjust time, and then start. Steps may slightly differ among models. Refer to manuals for details.
Select the timer function, adjust time, and then start. Steps may slightly differ among models. Refer to manuals for details.
Can I adjust the cooking time?
No, you don't have to.
No, you don't have to.
The Multi-Functional Rice Cooker automatically starts even when I have not set the appliance. Is there a malfunction in the rice cooker?
No. This is caused by the rice cooker's memory function. After the power is cut off, the appliance will automatically continue with the previous programme if the power resumes within 2 hours.
No. This is caused by the rice cooker's memory function. After the power is cut off, the appliance will automatically continue with the previous programme if the power resumes within 2 hours.
The Keep Warm function of the Multifunctional Rice Cooker sometimes starts automatically while sometimes has to be activated manually. Why?
The Keep Warm function only starts automatically when cooking temperature is 75℃or above. If cooking temperature is lower than 75℃, the Keep Warm function will not automatically activate.
The Keep Warm function only starts automatically when cooking temperature is 75℃or above. If cooking temperature is lower than 75℃, the Keep Warm function will not automatically activate.
Can this rice cooker be used to cook food items other than rice and congees?
Yes. Just use Steam mode, put on a steam rack, add water and cook for the appropriate time.
Yes. Just use Steam mode, put on a steam rack, add water and cook for the appropriate time.
What is the best way to clean and maintain the Multifunctional Rice Cooker?
Power off and unplug the appliance. Detach the inner pot and clean it with water and detergent. Dry with a soft cloth. Remove the detachable aluminium cover lid and rinse with water. Dry with a soft cloth. Also remember to clean the steam outlet after use to prevent odour or malfunctioning. Store the appliance in a dry place when not in use.
Power off and unplug the appliance. Detach the inner pot and clean it with water and detergent. Dry with a soft cloth. Remove the detachable aluminium cover lid and rinse with water. Dry with a soft cloth. Also remember to clean the steam outlet after use to prevent odour or malfunctioning. Store the appliance in a dry place when not in use.