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General
How to select a suitable air-conditioner for my room?
Choose the suitable Air Conditioner by referring to the cooling capacity (kW) on the energy label as well as data regarding cooling coverage. Meanwhile, also pay attention to the type of Air Conditioner. The cooling capacity of the Portable Air Conditioners is influenced by the conditions of indoor environment.
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General
Where is the serial number of the Window Type Air Conditioner labelled？
On the right hand side of the unit near the bottom.
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General
Where can I purchase the drainage pipe of the Portable Type Air Conditioner?
The drainage pipe with a diameter of 12mm can be founded in homeware and hardware stores.
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General
Is there anything I have to pay extra attention to when cleaning the Portable Type Air Conditioner?
The 3 environmentally-friendly, easy-clean filters have to be cleaned regularly.
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General
How do I clean the filter? How often should I clean the filter?
Remove the filter and rinse it with water. Pat-dry with a cloth or air-dry it in a shady, dry place. Then put the filter back in position. Cleaning the filter at least once a month is highly recommended if the Air Conditioner is used very often or if the filter looks dirty.
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General
Why is the wall wet after I turn off the Air Conditioner?
If the windows are opened immediately after the Air Conditioner is switched off, warm air and moisture will enter the room and form condensation on the cool wall near it. It is perfectly normal. To prevent this from happening after switching off the Air Conditioner, do not open the windows and/or doors until the room warms up a little.
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General
How may I use the Air Conditioner in a more eco-friendly manner?
Utilize the Timer Button to power on/power off after a certain number of hours to fit your usage habit. Set the timer to go off after you fall asleep so that the unit will stop generating cool air once the room temperature has reached a suitable temperature for sleeping. This way energy efficiency of the unit can be optimized. Besides, if you are using a Portable Air Conditioner, make sure you install the exhaust pipe and window seal properly to prevent the exhaust air from affecting the temperature in the room.
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General
The Ozone Layer Protection Ordinance restricts the manufacture, export and import of ozone depleting chemicals including R22 refrigerant. Can I still use my air conditioner using R22 refrigerant?
The Ordinance only restricts the import of related products, but the purchase and use of related products is not restricted. |
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Feature
In what situations are the drain holes on the two sides of the Portable Type Air Conditioner supposed to be used?
The drain hole near the bottom is to be used for drainage when the unit is producing cool air.
The drain hole near the water tank is to be used for drainage when the unit is performing dehumidifying and heating functions.
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Feature
What is the decibel level of the PAC series?
PAC-15: 56 dB
PAC-10: 53 dB
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Technical
If I replace my split type air conditioner, can I use the R22 refrigerant pipe in the split type air conditioner using refrigerant R410A?
If your original one is using R22 refrigerant, the refrigerant pipe must be replace by the new one with R410A refrigerant. The reason is that thicker tube wall of pipe is required to resist the higher pressure of “eco-friend” refrigerant, and the lubricating oil remains from R22 refrigerant pipe will damage your new air conditioner.
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Technical
Why is the display monitor of the Portable Air Conditioner showing the error code __？
Error E1 indicates a short circuit in both the temperature sensor and PCB. Please contact the Repairs & Customer Service Centre for repair.
Error E2 indicates a short circuit in the temperature sensor copper tube and the PCB wiring. Please contact the Repairs & Customer Service Centre for repair.
Error E3 represents problems with the ultra-cooling system.
Reason1: The exhaust pipe has twisted.
Reason2: The refrigerant is leaking. Please contact the Repairs & Customer Service Centre for r
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star_ratestar_ratestar_ratestar_ratestar_rate
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Technical
If I replace my split type air conditioner, can I use the R22 refrigerant pipe in the split type air
If your original one is using R22 refrigerant, the refrigerant pipe must be replace by the new one with R410A refrigerant. The reason is that thicker tube wall of pipe is required to resist the higher |
star_ratestar_ratestar_rate
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Technical
Will it be difficult to repair my air conditioner using R22 refrigerant in the future?
According to the Ordinance, a total ban on the import of R22 is to be in place in 2020. In addition, R22 is a reusable refrigerant so there will be no problem to repair your air conditioner.
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star_ratestar_ratestar_rate
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Technical
How do you choose an air conditioner… is it true that the higher the HP value, the higher the cooling capacity?
Not true, the cooling capacity of an air conditioner is not reflected by HP value alone. By referring to the cooling capacity (kW) on energy label, you can choose a suitable air conditioner and compare the efficiency of power saving. For instance, an air conditioner of “Grade 1 Energy Label” with 2.6 kW (1 HP) cooling capacity is relatively more efficient in power-saving than that of “ Grade 5 Energy Label”.
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star_ratestar_ratestar_rate
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Usage
Is there anything I have to pay extra attention to while using the dehumidifying function of the Portable Type Air Conditioner?
Please remember to attach the drainage pipe while using the dehumidifying function so that the absorbed moisture can be released.
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star_ratestar_ratestar_ratestar_ratestar_rate
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Usage
Do I have to drain water away from the Portable Type Air Conditioner under normal circumstances?
The Portable Type Air Conditioner comes with a self-evaporative system. Generally speaking, you do not have to drain water away by yourself. However, when the humidity is high, you may have to connect the drainage pipe in order to drain the water away.
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Usage
My display monitor is showing temperature in Fahrenheit. How do I fix it?
Turn off the air conditioner. Long press the “MODE” button for 5 seconds, wait for a “beep” sound and it will be changed to Celsius.
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star_ratestar_ratestar_rate
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Usage
Why does my Portable Air Conditioner turn on automatically at night?
You may have activated the pre-set power-on function. Cancel it by turning on the air conditioner before the pre-set time.
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star_ratestar_ratestar_rate
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Usage
The Portable Type Air Conditioner stops operating when it switches from one mode to another. Is it a product failure?
No. The Portable Air Conditioner automatically enters a 3-min buffer when switching between heating and cooling modes, preventing the unit from being damaged.
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| Question
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Question
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Video | Picture | Common |
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General
|
How to select a suitable air-conditioner for my room?
Choose the suitable Air Conditioner by referring to the cooling capacity (kW) on the energy label as well as data regarding cooling coverage. Meanwhile, also pay attention to the type of Air Conditioner. The cooling capacity of the Portable Air Conditioners is influenced by the conditions of indoor environment.
|
star_ratestar_ratestar_ratestar_ratestar_rate
|
||
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General
|
Where is the serial number of the Window Type Air Conditioner labelled？
On the right hand side of the unit near the bottom.
|
star_ratestar_ratestar_ratestar_rate
|
||
|
General
|
Where can I purchase the drainage pipe of the Portable Type Air Conditioner?
The drainage pipe with a diameter of 12mm can be founded in homeware and hardware stores.
|
star_ratestar_ratestar_ratestar_rate
|
||
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General
|
Is there anything I have to pay extra attention to when cleaning the Portable Type Air Conditioner?
The 3 environmentally-friendly, easy-clean filters have to be cleaned regularly.
|
star_ratestar_ratestar_ratestar_rate
|
||
|
General
|
How do I clean the filter? How often should I clean the filter?
Remove the filter and rinse it with water. Pat-dry with a cloth or air-dry it in a shady, dry place. Then put the filter back in position. Cleaning the filter at least once a month is highly recommended if the Air Conditioner is used very often or if the filter looks dirty.
|
star_ratestar_ratestar_rate
|
||
|
General
|
Why is the wall wet after I turn off the Air Conditioner?
If the windows are opened immediately after the Air Conditioner is switched off, warm air and moisture will enter the room and form condensation on the cool wall near it. It is perfectly normal. To prevent this from happening after switching off the Air Conditioner, do not open the windows and/or doors until the room warms up a little.
|
star_ratestar_ratestar_rate
|
||
|
General
|
How may I use the Air Conditioner in a more eco-friendly manner?
Utilize the Timer Button to power on/power off after a certain number of hours to fit your usage habit. Set the timer to go off after you fall asleep so that the unit will stop generating cool air once the room temperature has reached a suitable temperature for sleeping. This way energy efficiency of the unit can be optimized. Besides, if you are using a Portable Air Conditioner, make sure you install the exhaust pipe and window seal properly to prevent the exhaust air from affecting the temperature in the room.
|
star_ratestar_ratestar_rate
|
||
|
General
|
The Ozone Layer Protection Ordinance restricts the manufacture, export and import of ozone depleting chemicals including R22 refrigerant. Can I still use my air conditioner using R22 refrigerant?
The Ordinance only restricts the import of related products, but the purchase and use of related products is not restricted. |
star_ratestar_rate
|
||
|
Feature
|
In what situations are the drain holes on the two sides of the Portable Type Air Conditioner supposed to be used?
The drain hole near the bottom is to be used for drainage when the unit is producing cool air.
The drain hole near the water tank is to be used for drainage when the unit is performing dehumidifying and heating functions.
|
star_ratestar_ratestar_ratestar_ratestar_rate
|
||
|
Feature
|
What is the decibel level of the PAC series?
PAC-15: 56 dB
PAC-10: 53 dB
|
star_ratestar_ratestar_rate
|
||
|
Technical
|
If I replace my split type air conditioner, can I use the R22 refrigerant pipe in the split type air conditioner using refrigerant R410A?
If your original one is using R22 refrigerant, the refrigerant pipe must be replace by the new one with R410A refrigerant. The reason is that thicker tube wall of pipe is required to resist the higher pressure of “eco-friend” refrigerant, and the lubricating oil remains from R22 refrigerant pipe will damage your new air conditioner.
|
star_ratestar_ratestar_ratestar_ratestar_rate
|
||
|
Technical
|
Why is the display monitor of the Portable Air Conditioner showing the error code __？
Error E1 indicates a short circuit in both the temperature sensor and PCB. Please contact the Repairs & Customer Service Centre for repair.
Error E2 indicates a short circuit in the temperature sensor copper tube and the PCB wiring. Please contact the Repairs & Customer Service Centre for repair.
Error E3 represents problems with the ultra-cooling system.
Reason1: The exhaust pipe has twisted.
Reason2: The refrigerant is leaking. Please contact the Repairs & Customer Service Centre for r
|
star_ratestar_ratestar_ratestar_ratestar_rate
|
||
|
Technical
|
If I replace my split type air conditioner, can I use the R22 refrigerant pipe in the split type air
If your original one is using R22 refrigerant, the refrigerant pipe must be replace by the new one with R410A refrigerant. The reason is that thicker tube wall of pipe is required to resist the higher |
star_ratestar_ratestar_rate
|
||
|
Technical
|
Will it be difficult to repair my air conditioner using R22 refrigerant in the future?
According to the Ordinance, a total ban on the import of R22 is to be in place in 2020. In addition, R22 is a reusable refrigerant so there will be no problem to repair your air conditioner.
|
star_ratestar_ratestar_rate
|
||
|
Technical
|
How do you choose an air conditioner… is it true that the higher the HP value, the higher the cooling capacity?
Not true, the cooling capacity of an air conditioner is not reflected by HP value alone. By referring to the cooling capacity (kW) on energy label, you can choose a suitable air conditioner and compare the efficiency of power saving. For instance, an air conditioner of “Grade 1 Energy Label” with 2.6 kW (1 HP) cooling capacity is relatively more efficient in power-saving than that of “ Grade 5 Energy Label”.
|
star_ratestar_ratestar_rate
|
||
|
Usage
|
Is there anything I have to pay extra attention to while using the dehumidifying function of the Portable Type Air Conditioner?
Please remember to attach the drainage pipe while using the dehumidifying function so that the absorbed moisture can be released.
|
star_ratestar_ratestar_ratestar_ratestar_rate
|
||
|
Usage
|
Do I have to drain water away from the Portable Type Air Conditioner under normal circumstances?
The Portable Type Air Conditioner comes with a self-evaporative system. Generally speaking, you do not have to drain water away by yourself. However, when the humidity is high, you may have to connect the drainage pipe in order to drain the water away.
|
star_ratestar_ratestar_ratestar_ratestar_rate
|
||
|
Usage
|
My display monitor is showing temperature in Fahrenheit. How do I fix it?
Turn off the air conditioner. Long press the “MODE” button for 5 seconds, wait for a “beep” sound and it will be changed to Celsius.
|
star_ratestar_ratestar_rate
|
||
|
Usage
|
Why does my Portable Air Conditioner turn on automatically at night?
You may have activated the pre-set power-on function. Cancel it by turning on the air conditioner before the pre-set time.
|
star_ratestar_ratestar_rate
|
||
|
Usage
|
The Portable Type Air Conditioner stops operating when it switches from one mode to another. Is it a product failure?
No. The Portable Air Conditioner automatically enters a 3-min buffer when switching between heating and cooling modes, preventing the unit from being damaged.
|
star_ratestar_ratestar_rate
|
If you have other questions, please leave us the details below. We will update 'Frequently Asked Questions' as soon as possible. Please fill in the Customer Feedback Form if you have other complaints/opinions.
Thank you for your question. If suitable, your question will be answered in 'Frequently Asked Questions' shortly.