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Video
Picture
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General
What is the recommended height for Range Hood installation?
The recommended height for Range Hood positioning is 700±50mm from the furnace surface.
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star_ratestar_ratestar_ratestar_ratestar_rate
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General
How to reduce oil leakage of my Range Hood?
Check if the oil leakage is caused by a full oil cup. It is recommended to let the range hood continue running for 10 minutes after cooking before turning it off. This ensures that oil fumes are completely exhausted outdoors, preventing grease from accumulating inside the unit and helping to extend the appliance's lifespan. Additionally, the aluminum filter should be cleaned regularly to prevent oil buildup in the mesh holes. Over time, if exposed to heat (such as steam from boiling water), the accumulated grease can melt and drip down, causing "oil leakage." The cleaning frequency depends on the amount of oil fumes produced during cooking. We recommend at least once a week.
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star_ratestar_ratestar_ratestar_ratestar_rate
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General
How long can the activated charcoal filter last?
The activated charcoal filter should be changed every 3-6 months. It will soon be available on eStore.
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star_ratestar_ratestar_ratestar_rate
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General
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star_ratestar_ratestar_ratestar_rate
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General
What is the function of "Booster" Key?
Press "Booster" Key and the range hood will enter the highest level of suction power - The 25th interval, Turbo Boost level. The Turbo Boost Mode will last for 3 min, suitable for deep frying and fiery stir-frying and saves the trouble of pressing "+" Key repeatedly.
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star_ratestar_ratestar_ratestar_rate
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General
Can all German Pool products utilize Smart Connect function?
No. Only cooktops and range hoods that possess Smart Connect technology can be paired with each other, other products that do not possess Smart Connect technology cannot be connected or synchronized. |
star_ratestar_ratestar_rate
|
|
General
How to reduce oil leakage of my Range Hood?
Check if the oil leakage is caused by a full oil cup. It is recommended to let the range hood continue running for 10 minutes after cooking before turning it off. This ensures that oil fumes are completely exhausted outdoors, preventing grease from accumulating inside the unit and helping to extend the appliance's lifespan. Additionally, the aluminum filter should be cleaned regularly to prevent oil buildup in the mesh holes. Over time, if exposed to heat (such as steam from boiling water), the accumulated grease can melt and drip down, causing "oil leakage." The cleaning frequency depends on the amount of oil fumes produced during cooking. We recommend at least once a week.
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star_ratestar_ratestar_rate
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General
What should I pay attention to when cleaning the main unit?
After each use of the range hood, it is recommended to wipe the surface of the main unit with a soft cloth. To protect the coating, use a mild detergent along with a soft cloth. Avoid using toothpaste, hard-bristle brushes, or other abrasive tools.
Do not use corrosive chemical agents such as gasoline or alcohol, or cleaning products with abrasive properties (e.g. toothpaste or dishwashing liquid), as they may damage the surface of the unit.
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star_ratestar_ratestar_rate
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General
Why is it necessary to clean the grease filter regularly?
Grease buildup inside the range hood may pose a fire hazard under high temperatures. Therefore, it is recommended to clean the removable grease filter at least once a month. For frequent use, more regular cleaning is advised to ensure safety and optimal performance.
The filter can be cleaned in a dishwasher (maximum temperature: 65°C) or washed by hand using warm water and a mild detergent.
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star_ratestar_ratestar_rate
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General
How does the Smart sensor safety design work?
The Smart sensor safety design uses intelligent sensing technology. When the glass panel detects any abnormal resistance during the closing process, it will automatically stop immediately to prevent hand injuries or damage to objects.
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star_ratestar_ratestar_rate
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General
What is the purpose of the "Automatic Self-Cleaning" button?
Under standby state, press the "Self-Cleaning" Key and the range hood will heat up to melt grease for 10 min. At last, the motor will be activated to dissipate the melted grease. The whole process takes 11 min. Using this function often can keep the range hood clean inside and lengthen product life.
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star_ratestar_ratestar_rate
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General
The performance of my Range Hood does not seem to be very satisfactory. Why and how can I improve it?
Your Range Hood may have been installed at a position that is too high or distant from the source of fumes. Contact a licensed technician to re-position it.
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star_ratestar_ratestar_rate
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General
What should I do if the range hood starts vibrating?
This may be caused by the range hood not being securely mounted. Loose installation of the fan wheel or motor can also lead to vibration of the unit. Simply re-tightening the body can resolve the issue. Additionally, a damaged fan wheel may cause imbalance and result in vibration—please contact a professional technician for repair or replacement.
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star_ratestar_ratestar_rate
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Feature
Why does one of the fan stop after turnning on both fans?
It is possibly over-heating of the fan. Turn off the Range Hood and turn it on after 2 hours of heat dissipation. Inspection can be arranged if problem remains. |
star_ratestar_ratestar_ratestar_rate
|
|
Feature
What is the function of "Self-Cleaning" Key?
Under standby state, press the "Self-Cleaning" Key and the range hood will heat up to melt grease for 10 min. At last, the motor will be activated to dissipate the melted grease. The whole process takes 11 min. Using this function often can keep the range hood clean inside and lengthen product life.
|
star_ratestar_ratestar_ratestar_rate
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Feature
Is it necessary to use activated carbon in DESIGNER Series of the European Series Range Hood?
Customers do need not to use activated carbon in Hong Kong. Or else the performance of range hood will be affected.
European customers have to use activated carbon in most cases since oil hoses are not connected to the range hoods.
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star_ratestar_ratestar_rate
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Feature
How come there isn't much oil inside the oil collection cups? Does it mean that greasy fumes are not
The speed of the motor is so high that the majority of the grease has been sucked out of the house through the fumes.
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star_ratestar_rate
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Feature
Why is there sounds come out from the Range Hood?
If there is "V" sound come out from Range Hood, Inspection can be arranged to check the motor.
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star_ratestar_rate
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Technical
Why is the DESIGNER Series of the European Series Range Hood showing error codes "F" and "A"?
"F" indicates that the aluminium oil strainer is filthy. Long press the light button (the leftmost button) for 5 second after cleaning to eliminate the error code.
"A" means the activated carbon need to be replaced. Long press the light button (the leftmost button) for 5 second after replacement to eliminate the error code.
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star_ratestar_ratestar_ratestar_ratestar_rate
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Technical
The light is on but the fan/motor is not running. Why?
Remove any obstruction from the fan wheel may just solve the problem. Or if there is a burnt fuse, damaged motor or other broken part, contact a licensed technician for a repair or replacement.
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star_ratestar_ratestar_ratestar_rate
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Technical
There is vibration in the Range Hood. What is going on?
This may be caused by the range hood body being loosely mounted. Loose installation of the turbine or motor can also cause vibration. Simply retighten the unit to resolve it. Additionally, a damaged turbine can disrupt balance and lead to vibration. Please contact a professional technician for repair or replacement.
|
star_ratestar_ratestar_ratestar_rate
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Technical
Why do I find no oil in the oil collection cups but on the edges of the Range Hood panel?
This indicates a potential installation issue, as the range hood needs a slight tilt for oil to flow into the cup (there are black rubber spacers on each side at the bottom back wall-mount position to make the front slightly tilt upward after installation). If this occurs, please have a technician reinstall it. (You can use an object about 10mm thick as a temporary substitute for the spacers.)
|
star_ratestar_ratestar_ratestar_rate
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Technical
There is air return of the range hood. Why?
Air blocked by air damper at exhaust outlet causes air return.
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star_ratestar_ratestar_ratestar_rate
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Technical
Why does the Tornado Series require a 6-inch hose but not the Ultra (RHM) Series?
It is because the grease vapor cannot be fully exhausted by a 5 inch hose and it will cause the range hood to halt.
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star_ratestar_ratestar_ratestar_rate
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Technical
The Range Hood or its light does not turn on after I switch on the power, what should I do?
First, make sure whether the power is properly connected. If so, check and see if the light bulb needs a replacement. If the power cable is torn or not appropriately connected, contact a licensed tech
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star_ratestar_ratestar_rate
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Technical
Why does my range hood operate at one speed and not at another?
Malfunction of the on/off switch or improper connection of the circuit can be the cause of this problem. Contact a licensed technician for a repair or replacement.
|
star_ratestar_ratestar_rate
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Usage
If the range hood cannot be switched on, does the directional current plate affect the operation?
Yes, the directional plating directly affects the operation of the range hood. Ensure the screws on the directional plating are securely fastened in order for the range hood to switch on. |
star_ratestar_ratestar_ratestar_ratestar_rate
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Usage
The timer for the infrared sensor is set at 60 seconds, can I adjust the timer?
Yes, press left and right buttons together once and the LED will display “H”. The timer can be adjusted ranging from 15 - 60 seconds at 5 second intervals. Machine default is set to 60 seconds. |
star_ratestar_ratestar_ratestar_ratestar_rate
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Usage
Can I adjust the Automated Thermal Activation Timer at SMART SENSE Range Hood?
Yes, press left and right buttons together twice and the LED will display “TM”. The Automated Thermal Activation can be adjusted ranging from 45 – 90 seconds at 15 second intervals. Machine default is set to 60 seconds. |
star_ratestar_ratestar_ratestar_ratestar_rate
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Usage
Can I adjust the Automated Heated Cleaning Timer at SMART SENSE Range Hood?
Yes, press left and right buttons together three times and the LED will display “AH”. The Automated Heated Cleaning Timer can be adjusted ranging from 300-900 seconds at 100 second intervals. Machine default is set to 6 hundred seconds. |
star_ratestar_ratestar_ratestar_ratestar_rate
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Usage
Where can I find the serial number and model of my Range Hood?
You may find the serial number and model number of your product above the power switch. |
star_ratestar_ratestar_ratestar_rate
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Usage
The performance of my Range Hood does not seem to be very satisfactory. Why and how can I improve it
Your Range Hood may have been installed at a position that is too high or distant from the source of fumes. Contact a licensed technician to re-position it.
|
star_ratestar_ratestar_rate
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Usage
Why do the plastic oil collection cups get softened so frequently?
The Range Hood might have been installed at too low a position that heat source is too close to the cups. Long-hour cooking can be the cause of this problem as well. |
star_ratestar_ratestar_rate
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Usage
Is it necessary to pair up Smart Connect appliances every time before use?
Not necessary. Pairing sequence is only necessary when using “Smart Connect” for the first time, or when user replaces a new cook hob or range hood. Once the two appliances are paired, there is no need to pair up again thereafter. |
star_ratestar_ratestar_rate
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Usage
Why did Smart Connect Indicator Light on range hood turn from red to blue?
When Smart Connect is activated, pressing any key (except from the Lighting Key) on the range hood or if user issues any command by Gesture Control, product will deactivate Smart Connect, and Smart Connect Indicator Light on the range hood will turn from red to blue. |
star_ratestar_rate
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Usage
Why did Smart Connect Indicator Light on range hood blink in blue?
A Smart Connect Indicator Light blinking in blue means pairing is not completed. If pairing is completed, Smart Connect Indicator Light will light up in red. |
star_ratestar_rate
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Usage
How to reactivate Smart Connect?
Press the range hood’s On/Off Key to reactivate Smart Connect. |
star_rate
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| Question
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Question
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Video | Picture | Common |
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General
|
What is the recommended height for Range Hood installation?
The recommended height for Range Hood positioning is 700±50mm from the furnace surface.
|
star_ratestar_ratestar_ratestar_ratestar_rate
|
||
|
General
|
How to reduce oil leakage of my Range Hood?
Check if the oil leakage is caused by a full oil cup. It is recommended to let the range hood continue running for 10 minutes after cooking before turning it off. This ensures that oil fumes are completely exhausted outdoors, preventing grease from accumulating inside the unit and helping to extend the appliance's lifespan. Additionally, the aluminum filter should be cleaned regularly to prevent oil buildup in the mesh holes. Over time, if exposed to heat (such as steam from boiling water), the accumulated grease can melt and drip down, causing "oil leakage." The cleaning frequency depends on the amount of oil fumes produced during cooking. We recommend at least once a week.
|
star_ratestar_ratestar_ratestar_ratestar_rate
|
||
|
General
|
How long can the activated charcoal filter last?
The activated charcoal filter should be changed every 3-6 months. It will soon be available on eStore.
|
star_ratestar_ratestar_ratestar_rate
|
||
|
General
|
star_ratestar_ratestar_ratestar_rate
|
|||
|
General
|
What is the function of "Booster" Key?
Press "Booster" Key and the range hood will enter the highest level of suction power - The 25th interval, Turbo Boost level. The Turbo Boost Mode will last for 3 min, suitable for deep frying and fiery stir-frying and saves the trouble of pressing "+" Key repeatedly.
|
star_ratestar_ratestar_ratestar_rate
|
||
|
General
|
Can all German Pool products utilize Smart Connect function?
No. Only cooktops and range hoods that possess Smart Connect technology can be paired with each other, other products that do not possess Smart Connect technology cannot be connected or synchronized. |
star_ratestar_ratestar_rate
|
||
|
General
|
How to reduce oil leakage of my Range Hood?
Check if the oil leakage is caused by a full oil cup. It is recommended to let the range hood continue running for 10 minutes after cooking before turning it off. This ensures that oil fumes are completely exhausted outdoors, preventing grease from accumulating inside the unit and helping to extend the appliance's lifespan. Additionally, the aluminum filter should be cleaned regularly to prevent oil buildup in the mesh holes. Over time, if exposed to heat (such as steam from boiling water), the accumulated grease can melt and drip down, causing "oil leakage." The cleaning frequency depends on the amount of oil fumes produced during cooking. We recommend at least once a week.
|
star_ratestar_ratestar_rate
|
||
|
General
|
What should I pay attention to when cleaning the main unit?
After each use of the range hood, it is recommended to wipe the surface of the main unit with a soft cloth. To protect the coating, use a mild detergent along with a soft cloth. Avoid using toothpaste, hard-bristle brushes, or other abrasive tools.
Do not use corrosive chemical agents such as gasoline or alcohol, or cleaning products with abrasive properties (e.g. toothpaste or dishwashing liquid), as they may damage the surface of the unit.
|
star_ratestar_ratestar_rate
|
||
|
General
|
Why is it necessary to clean the grease filter regularly?
Grease buildup inside the range hood may pose a fire hazard under high temperatures. Therefore, it is recommended to clean the removable grease filter at least once a month. For frequent use, more regular cleaning is advised to ensure safety and optimal performance.
The filter can be cleaned in a dishwasher (maximum temperature: 65°C) or washed by hand using warm water and a mild detergent.
|
star_ratestar_ratestar_rate
|
||
|
General
|
How does the Smart sensor safety design work?
The Smart sensor safety design uses intelligent sensing technology. When the glass panel detects any abnormal resistance during the closing process, it will automatically stop immediately to prevent hand injuries or damage to objects.
|
star_ratestar_ratestar_rate
|
||
|
General
|
What is the purpose of the "Automatic Self-Cleaning" button?
Under standby state, press the "Self-Cleaning" Key and the range hood will heat up to melt grease for 10 min. At last, the motor will be activated to dissipate the melted grease. The whole process takes 11 min. Using this function often can keep the range hood clean inside and lengthen product life.
|
star_ratestar_ratestar_rate
|
||
|
General
|
The performance of my Range Hood does not seem to be very satisfactory. Why and how can I improve it?
Your Range Hood may have been installed at a position that is too high or distant from the source of fumes. Contact a licensed technician to re-position it.
|
star_ratestar_ratestar_rate
|
||
|
General
|
What should I do if the range hood starts vibrating?
This may be caused by the range hood not being securely mounted. Loose installation of the fan wheel or motor can also lead to vibration of the unit. Simply re-tightening the body can resolve the issue. Additionally, a damaged fan wheel may cause imbalance and result in vibration—please contact a professional technician for repair or replacement.
|
star_ratestar_ratestar_rate
|
||
|
Feature
|
Why does one of the fan stop after turnning on both fans?
It is possibly over-heating of the fan. Turn off the Range Hood and turn it on after 2 hours of heat dissipation. Inspection can be arranged if problem remains. |
star_ratestar_ratestar_ratestar_rate
|
||
|
Feature
|
What is the function of "Self-Cleaning" Key?
Under standby state, press the "Self-Cleaning" Key and the range hood will heat up to melt grease for 10 min. At last, the motor will be activated to dissipate the melted grease. The whole process takes 11 min. Using this function often can keep the range hood clean inside and lengthen product life.
|
star_ratestar_ratestar_ratestar_rate
|
||
|
Feature
|
Is it necessary to use activated carbon in DESIGNER Series of the European Series Range Hood?
Customers do need not to use activated carbon in Hong Kong. Or else the performance of range hood will be affected.
European customers have to use activated carbon in most cases since oil hoses are not connected to the range hoods.
|
star_ratestar_ratestar_rate
|
||
|
Feature
|
How come there isn't much oil inside the oil collection cups? Does it mean that greasy fumes are not
The speed of the motor is so high that the majority of the grease has been sucked out of the house through the fumes.
|
star_ratestar_rate
|
||
|
Feature
|
Why is there sounds come out from the Range Hood?
If there is "V" sound come out from Range Hood, Inspection can be arranged to check the motor.
|
star_ratestar_rate
|
||
|
Technical
|
Why is the DESIGNER Series of the European Series Range Hood showing error codes "F" and "A"?
"F" indicates that the aluminium oil strainer is filthy. Long press the light button (the leftmost button) for 5 second after cleaning to eliminate the error code.
"A" means the activated carbon need to be replaced. Long press the light button (the leftmost button) for 5 second after replacement to eliminate the error code.
|
star_ratestar_ratestar_ratestar_ratestar_rate
|
||
|
Technical
|
The light is on but the fan/motor is not running. Why?
Remove any obstruction from the fan wheel may just solve the problem. Or if there is a burnt fuse, damaged motor or other broken part, contact a licensed technician for a repair or replacement.
|
star_ratestar_ratestar_ratestar_rate
|
||
|
Technical
|
There is vibration in the Range Hood. What is going on?
This may be caused by the range hood body being loosely mounted. Loose installation of the turbine or motor can also cause vibration. Simply retighten the unit to resolve it. Additionally, a damaged turbine can disrupt balance and lead to vibration. Please contact a professional technician for repair or replacement.
|
star_ratestar_ratestar_ratestar_rate
|
||
|
Technical
|
Why do I find no oil in the oil collection cups but on the edges of the Range Hood panel?
This indicates a potential installation issue, as the range hood needs a slight tilt for oil to flow into the cup (there are black rubber spacers on each side at the bottom back wall-mount position to make the front slightly tilt upward after installation). If this occurs, please have a technician reinstall it. (You can use an object about 10mm thick as a temporary substitute for the spacers.)
|
star_ratestar_ratestar_ratestar_rate
|
||
|
Technical
|
There is air return of the range hood. Why?
Air blocked by air damper at exhaust outlet causes air return.
|
star_ratestar_ratestar_ratestar_rate
|
||
|
Technical
|
Why does the Tornado Series require a 6-inch hose but not the Ultra (RHM) Series?
It is because the grease vapor cannot be fully exhausted by a 5 inch hose and it will cause the range hood to halt.
|
star_ratestar_ratestar_ratestar_rate
|
||
|
Technical
|
The Range Hood or its light does not turn on after I switch on the power, what should I do?
First, make sure whether the power is properly connected. If so, check and see if the light bulb needs a replacement. If the power cable is torn or not appropriately connected, contact a licensed tech
|
star_ratestar_ratestar_rate
|
||
|
Technical
|
Why does my range hood operate at one speed and not at another?
Malfunction of the on/off switch or improper connection of the circuit can be the cause of this problem. Contact a licensed technician for a repair or replacement.
|
star_ratestar_ratestar_rate
|
||
|
Usage
|
If the range hood cannot be switched on, does the directional current plate affect the operation?
Yes, the directional plating directly affects the operation of the range hood. Ensure the screws on the directional plating are securely fastened in order for the range hood to switch on. |
|
star_ratestar_ratestar_ratestar_ratestar_rate
|
|
|
Usage
|
The timer for the infrared sensor is set at 60 seconds, can I adjust the timer?
Yes, press left and right buttons together once and the LED will display “H”. The timer can be adjusted ranging from 15 - 60 seconds at 5 second intervals. Machine default is set to 60 seconds. |
|
star_ratestar_ratestar_ratestar_ratestar_rate
|
|
|
Usage
|
Can I adjust the Automated Thermal Activation Timer at SMART SENSE Range Hood?
Yes, press left and right buttons together twice and the LED will display “TM”. The Automated Thermal Activation can be adjusted ranging from 45 – 90 seconds at 15 second intervals. Machine default is set to 60 seconds. |
|
star_ratestar_ratestar_ratestar_ratestar_rate
|
|
|
Usage
|
Can I adjust the Automated Heated Cleaning Timer at SMART SENSE Range Hood?
Yes, press left and right buttons together three times and the LED will display “AH”. The Automated Heated Cleaning Timer can be adjusted ranging from 300-900 seconds at 100 second intervals. Machine default is set to 6 hundred seconds. |
|
star_ratestar_ratestar_ratestar_ratestar_rate
|
|
|
Usage
|
Where can I find the serial number and model of my Range Hood?
You may find the serial number and model number of your product above the power switch. |
star_ratestar_ratestar_ratestar_rate
|
||
|
Usage
|
The performance of my Range Hood does not seem to be very satisfactory. Why and how can I improve it
Your Range Hood may have been installed at a position that is too high or distant from the source of fumes. Contact a licensed technician to re-position it.
|
star_ratestar_ratestar_rate
|
||
|
Usage
|
Why do the plastic oil collection cups get softened so frequently?
The Range Hood might have been installed at too low a position that heat source is too close to the cups. Long-hour cooking can be the cause of this problem as well. |
star_ratestar_ratestar_rate
|
||
|
Usage
|
Is it necessary to pair up Smart Connect appliances every time before use?
Not necessary. Pairing sequence is only necessary when using “Smart Connect” for the first time, or when user replaces a new cook hob or range hood. Once the two appliances are paired, there is no need to pair up again thereafter. |
star_ratestar_ratestar_rate
|
||
|
Usage
|
Why did Smart Connect Indicator Light on range hood turn from red to blue?
When Smart Connect is activated, pressing any key (except from the Lighting Key) on the range hood or if user issues any command by Gesture Control, product will deactivate Smart Connect, and Smart Connect Indicator Light on the range hood will turn from red to blue. |
star_ratestar_rate
|
||
|
Usage
|
Why did Smart Connect Indicator Light on range hood blink in blue?
A Smart Connect Indicator Light blinking in blue means pairing is not completed. If pairing is completed, Smart Connect Indicator Light will light up in red. |
star_ratestar_rate
|
||
|
Usage
|
How to reactivate Smart Connect?
Press the range hood’s On/Off Key to reactivate Smart Connect. |
star_rate
|
If you have other questions, please leave us the details below. We will update 'Frequently Asked Questions' as soon as possible. Please fill in the Customer Feedback Form if you have other complaints/opinions.
Thank you for your question. If suitable, your question will be answered in 'Frequently Asked Questions' shortly.