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General
What precautions should I take before cleaning or repairing the Smart Faucet RO Instant Hot Water Purifier?
Before cleaning and maintenance, ensure that the power is turned off and the plug is removed. Always allow the system to cool completely before proceeding.
Do not use soap, detergent, gasoline, alcohol, or other volatile cleaning agents, as these may cause surface damage, discoloration, or cracking. Do not rinse the unit with water directly, as this may compromise safety and reduce product lifespan.
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General
Can I install the Smart Faucet RO Instant Hot Water Purifier myself?
The Smart Faucet RO Instant Hot Water Purifier must be installed by an authorized technician. This ensures compatibility with the site's water source, pressure, and specific user requirements. The technician will handle all necessary connections, testing, and calibration to ensure the unit operates in its best condition and remains covered under warranty.
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General
Can I prepare baby formula using the water straight from the Smart Faucet RO Instant Hot Water Purifier?
Smart Faucet RO Instant Hot Water Purifier can instantly dispense filtered water at 45°C, suitable for baby formula preparation. The RO membrane filters out impurities and bacteria, offering peace of mind for families with infants. For extra precision, use a thermometer if needed.
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General
How often should I replace the filters in the Smart Faucet RO Instant Hot Water Purifier?
The system automatically monitors the filters’ condition and alerts you when replacement is needed. Under normal usage, the RO filter typically lasts 18–24 months, while the 3-in-1 composite filter is recommended for replacement every 6–12 months to maintain optimal filtration performance. If your local water supply is hard or contains more impurities, the actual replacement frequency may need to be adjusted accordingly.
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General
Does the Smart Faucet RO Instant Hot Water Purifier heat water instantly? Does cold water come out before hot water?
Smart Faucet RO Instant Hot Water Purifier uses instant heating technology. When you select a temperature and press the dispense button, water is immediately heated to the selected level. There is no preheating time or initial cold water discharge. It's energy-efficient and highly convenient.
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General
Does the Smart Faucet RO Instant Hot Water Purifier provide cold (chilled) water?
The Smart Faucet RO Instant Hot Water Purifier is designed to provide instant hot and warm filtered water. It features various temperature presets ideal for making tea, preparing baby formula, or cooking. However, it does not have a refrigeration function. For cold water, we recommend storing filtered water in the refrigerator.
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General
Does the Smart Faucet RO Instant Hot Water Purifier have a child lock function? How do I enable or disable it?
The Smart Faucet RO Instant Hot Water Purifier is equipped with an automatic child lock. When the temperature is set to 45°C or higher, the function is automatically enabled. This safety feature is designed to prevent children from accidentally dispensing hot water, reducing the risk of burns.
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General
Are there any water pressure requirements for installing the Smart Faucet RO Instant Hot Water Purifier?
To ensure stable performance, it is recommended to install the Smart Faucet RO Instant Hot Water Purifier on a water line with pressure below 0.4 MPa (approx. 4 bar). If the water pressure exceeds this limit, a pressure-reducing valve must be installed to prevent potential leakage or damage of internal components.
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General
Does the Smart Faucet RO Instant Hot Water Purifier suitable for Hong Kong tap water conditions?
The Smart Faucet RO Instant Hot Water Purifier uses multi-stage filtration, including a reverse osmosis (RO) membrane, to remove bacteria, heavy metals, chlorine, microplastics, and other impurities commonly found in Hong Kong’s tap water. It is especially suitable for areas with older plumbing or harder water quality, ensuring safe and clean drinking water.
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Question
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Video | Picture | Common |
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General
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What precautions should I take before cleaning or repairing the Smart Faucet RO Instant Hot Water Purifier?
Before cleaning and maintenance, ensure that the power is turned off and the plug is removed. Always allow the system to cool completely before proceeding.
Do not use soap, detergent, gasoline, alcohol, or other volatile cleaning agents, as these may cause surface damage, discoloration, or cracking. Do not rinse the unit with water directly, as this may compromise safety and reduce product lifespan.
|
star_ratestar_ratestar_ratestar_ratestar_rate
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||
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General
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Can I install the Smart Faucet RO Instant Hot Water Purifier myself?
The Smart Faucet RO Instant Hot Water Purifier must be installed by an authorized technician. This ensures compatibility with the site's water source, pressure, and specific user requirements. The technician will handle all necessary connections, testing, and calibration to ensure the unit operates in its best condition and remains covered under warranty.
|
star_ratestar_ratestar_ratestar_ratestar_rate
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||
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General
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Can I prepare baby formula using the water straight from the Smart Faucet RO Instant Hot Water Purifier?
Smart Faucet RO Instant Hot Water Purifier can instantly dispense filtered water at 45°C, suitable for baby formula preparation. The RO membrane filters out impurities and bacteria, offering peace of mind for families with infants. For extra precision, use a thermometer if needed.
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star_ratestar_ratestar_ratestar_ratestar_rate
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General
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How often should I replace the filters in the Smart Faucet RO Instant Hot Water Purifier?
The system automatically monitors the filters’ condition and alerts you when replacement is needed. Under normal usage, the RO filter typically lasts 18–24 months, while the 3-in-1 composite filter is recommended for replacement every 6–12 months to maintain optimal filtration performance. If your local water supply is hard or contains more impurities, the actual replacement frequency may need to be adjusted accordingly.
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star_ratestar_ratestar_ratestar_rate
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||
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General
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Does the Smart Faucet RO Instant Hot Water Purifier heat water instantly? Does cold water come out before hot water?
Smart Faucet RO Instant Hot Water Purifier uses instant heating technology. When you select a temperature and press the dispense button, water is immediately heated to the selected level. There is no preheating time or initial cold water discharge. It's energy-efficient and highly convenient.
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star_ratestar_ratestar_rate
|
||
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General
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Does the Smart Faucet RO Instant Hot Water Purifier provide cold (chilled) water?
The Smart Faucet RO Instant Hot Water Purifier is designed to provide instant hot and warm filtered water. It features various temperature presets ideal for making tea, preparing baby formula, or cooking. However, it does not have a refrigeration function. For cold water, we recommend storing filtered water in the refrigerator.
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star_ratestar_rate
|
||
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General
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Does the Smart Faucet RO Instant Hot Water Purifier have a child lock function? How do I enable or disable it?
The Smart Faucet RO Instant Hot Water Purifier is equipped with an automatic child lock. When the temperature is set to 45°C or higher, the function is automatically enabled. This safety feature is designed to prevent children from accidentally dispensing hot water, reducing the risk of burns.
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star_ratestar_rate
|
||
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General
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Are there any water pressure requirements for installing the Smart Faucet RO Instant Hot Water Purifier?
To ensure stable performance, it is recommended to install the Smart Faucet RO Instant Hot Water Purifier on a water line with pressure below 0.4 MPa (approx. 4 bar). If the water pressure exceeds this limit, a pressure-reducing valve must be installed to prevent potential leakage or damage of internal components.
|
star_rate
|
||
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General
|
Does the Smart Faucet RO Instant Hot Water Purifier suitable for Hong Kong tap water conditions?
The Smart Faucet RO Instant Hot Water Purifier uses multi-stage filtration, including a reverse osmosis (RO) membrane, to remove bacteria, heavy metals, chlorine, microplastics, and other impurities commonly found in Hong Kong’s tap water. It is especially suitable for areas with older plumbing or harder water quality, ensuring safe and clean drinking water.
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star_rate
|
If you have other questions, please leave us the details below. We will update 'Frequently Asked Questions' as soon as possible. Please fill in the Customer Feedback Form if you have other complaints/opinions.
Thank you for your question. If suitable, your question will be answered in 'Frequently Asked Questions' shortly.