Frequently Asked Questions

Before cleaning and maintenance, ensure that the power is turned off and the plug is removed. Always allow the system to cool completely before proceeding. Do not use soap, detergent, gasoline, alcohol, or other volatile cleaning agents, as these may cause surface damage, discoloration, or cracking. Do not rinse the unit with water directly, as this may compromise safety and reduce product lifespan.

The Smart Faucet RO Instant Hot Water Purifier must be installed by an authorized technician. This ensures compatibility with the site's water source, pressure, and specific user requirements. The technician will handle all necessary connections, testing, and calibration to ensure the unit operates in its best condition and remains covered under warranty.

Smart Faucet RO Instant Hot Water Purifier can instantly dispense filtered water at 45°C, suitable for baby formula preparation. The RO membrane filters out impurities and bacteria, offering peace of mind for families with infants. For extra precision, use a thermometer if needed.

The system automatically monitors the filters’ condition and alerts you when replacement is needed. Under normal usage, the RO filter typically lasts 18–24 months, while the 3-in-1 composite filter is recommended for replacement every 6–12 months to maintain optimal filtration performance. If your local water supply is hard or contains more impurities, the actual replacement frequency may need to be adjusted accordingly.

Smart Faucet RO Instant Hot Water Purifier uses instant heating technology. When you select a temperature and press the dispense button, water is immediately heated to the selected level. There is no preheating time or initial cold water discharge. It's energy-efficient and highly convenient.

The Smart Faucet RO Instant Hot Water Purifier is designed to provide instant hot and warm filtered water. It features various temperature presets ideal for making tea, preparing baby formula, or cooking. However, it does not have a refrigeration function. For cold water, we recommend storing filtered water in the refrigerator.

The Smart Faucet RO Instant Hot Water Purifier is equipped with an automatic child lock. When the temperature is set to 45°C or higher, the function is automatically enabled. This safety feature is designed to prevent children from accidentally dispensing hot water, reducing the risk of burns.

To ensure stable performance, it is recommended to install the Smart Faucet RO Instant Hot Water Purifier on a water line with pressure below 0.4 MPa (approx. 4 bar). If the water pressure exceeds this limit, a pressure-reducing valve must be installed to prevent potential leakage or damage of internal components.

The Smart Faucet RO Instant Hot Water Purifier uses multi-stage filtration, including a reverse osmosis (RO) membrane, to remove bacteria, heavy metals, chlorine, microplastics, and other impurities commonly found in Hong Kong’s tap water. It is especially suitable for areas with older plumbing or harder water quality, ensuring safe and clean drinking water.