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General
What is the best way to clean the Multi-Tier Steamer?
Remove and wash all accessories with soapy water and rinse with clean water; take out the filter and rinse with clean water. Wipe the steamer base with a damp cloth and dry it with a soft, dry cloth.
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General
What is the best way to clean the Foldable Jet Steamer after cooking?
Unplug the appliance and pour away the condensate in the drip tray. Rinse the Plastic Steaming Plate, Transparent Steaming Basket and the lid with water. Wipe the unit with a clean, dry cloth.
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General
How should I descale the water tank of the Foldable Jet Steamer?
Fill the water tank with diluted white vinegar (2 tsp of vinegar : 1 L of water) and steam for 20 minutes every 1-2 months to descale the tank. Unplug the appliance and pour out the diluted white vine
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General
Can I use glass containers with the Foldable Jet Steamer? Are there any limitations when it comes to
Any containers with a heat resistance of 100°C or above can be put into the Foldable Jet Steamer as long as the dimensions are no more than 23 x 24 cm, such as containers made of glass, ceramics, meta
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General
How should I clean the Express Egg Cooker?
Take out the container and the lid and wash with usual dish detergents. Pour away water left in the body and wipe dry.
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General
Can I cook more than one dish with the Bento Steam Cooker (FSL-101) at the same time?
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General
How should I clean the Bento Steam Cooker?
Take out the food container and the lid and wash with usual dish detergents. Pour away water left in the body and wipe dry. |
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General
Can I charge the Bento Steam Cooker up for standalone use?
The Bento Steam Cooker has no rechargeable battery and has to be connected to a power source. |
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General
Why does the buzzer keep beeping after use?
When the eggs are done, product will stop heating and buzzer will beep continuously until user presses the On/Off button to turn off the product.
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Feature
What is the needle at the bottom of the measuring cup for?
The needle at the bottom of the measuring cup is for piercing eggs to prevent cracking.
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Feature
Will the cooking time be shortened if I put hot water into the water tank of the Jet Steamer?
Do not fill the water tank with hot water or it may damage the product. |
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Technical
Why would the Express Egg Cooker suddenly pause while cooking?
Express Egg Cooker would pause when there is not enough water in the unit, which is a safety measure. It would resume steaming when water is re-filled. Besides, you may check the power plug to ensure the power is plugged in and stably connected.
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Technical
How does the Bento Steam Cooker produce heat?
By means of a PTC heating element. |
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Technical
Can I charge the Express Egg Cooker up for standalone use?
The Express Egg Cooker has no rechargeable battery and has to be connected to a power source.
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Usage
How long can the Foldable Jet Steamer cook for after filling its water tank to the
A full tank will last for 1 hour of steaming.
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Usage
No steam is ejected after switching on the Foldable Jet Steamer. Why?
The lid may not be in contact with the safety switch. It is also possible that the water tank is not filled with water. Cover the lid again and fill the tank with water. Also, steam ejection may be delayed for protection purpose. Wait for about 25 seconds before the steam is released.
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Usage
How to clean water stains from the heating base of Egg Cooker?
To remove general water stain, pour a small amount of diluted white vinegar into the heating base of Egg Cooker and let it soak for about 30 minutes. Carefully rinse it with water and wipe dry.
For more stubborn scale stain, it's recommended to use citric acid for deep cleaning: 1. Pour distilled (or filtered) water into the heating base (just covering the heating plate, about half a measuring cup). Add a small spoonful of citric acid powder. Start Egg Cooker and heat for about 5 minutes and discard the dirty water. 2. Fill unit with filtered water and heat again for another 5 minutes. Discard the water and gently wipe with a dry cloth. Note: Citric acid powder can be purchased at general household stores, usually labeled as “kettle descaler” or alike. |
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Usage
Is it OK to add tiers by stacking up additional steamer baskets?
We do not recommend stacking up additional steamer baskets to more than the default settings (JET-915: 2 levels/JET-920: 3 levels) |
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Usage
When using more than one steaming basket, how to better the cooking result of the Jet Steamer?
Place the food of larger amount/requiring the longest cooking time in the lower basket. When cooking meat and vegetables together, always put the meat inside the lowest basket to prevent the gravy fro |
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Usage
How can I make use of the food storage time tracker?
Turn the number knob to when you cooked it to indicate how long your food has been stored. |
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Usage
Can I add sauces in Express Egg Cooker?
To avoid difficult cleaning and dirtiness, do not add sauces to Egg Cooker.
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Safty
Can I carry food around with the Bento Steam Cooker?
Carrying food around with the Bento Steam Cooker is not recommended as it is not leak-proof and has to allow steam to be released. |
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Safty
Is the plastic lid of the Bento Steam Cooker heat-resistant?
Of course! The Bento Steam Cooker is built for steam-cooking. |
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Safty
Why will the Bento Steam Cooker suddenly stop when cooking or warm-keeping?
The Bento Steam Cooker stops when water in the body is exhausted, as a safety measure. You may also check if power is properly connected. |
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Recipe
Can I use tap water for Express Egg Cooker? Is there any temperature requirement?
It is recommended to use filtered or distilled water in Express Egg Cooker. This can prevent impurities from tap water to accumulate on the heating plate, which affects cooking result or even causes damage to the cooker. For better egg texture (doneness), use room temperature water.
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Recipe
Can I cook eggs in Express Egg Cooker immediately out of the fridge?
It is not recommended to cook eggs immediately after them being taken out of the fridge because the eggs will not be cooked evenly and thoroughly. It is best to rest the eggs at room temperature for 30 minutes before steaming in Express Egg Cooker. This way the desired doneness of eggs can be achieved.
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| Question
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Question
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Video | Picture | Common |
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General
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What is the best way to clean the Multi-Tier Steamer?
Remove and wash all accessories with soapy water and rinse with clean water; take out the filter and rinse with clean water. Wipe the steamer base with a damp cloth and dry it with a soft, dry cloth.
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star_ratestar_ratestar_ratestar_ratestar_rate
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General
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What is the best way to clean the Foldable Jet Steamer after cooking?
Unplug the appliance and pour away the condensate in the drip tray. Rinse the Plastic Steaming Plate, Transparent Steaming Basket and the lid with water. Wipe the unit with a clean, dry cloth.
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star_ratestar_ratestar_ratestar_ratestar_rate
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General
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How should I descale the water tank of the Foldable Jet Steamer?
Fill the water tank with diluted white vinegar (2 tsp of vinegar : 1 L of water) and steam for 20 minutes every 1-2 months to descale the tank. Unplug the appliance and pour out the diluted white vine
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star_ratestar_ratestar_ratestar_ratestar_rate
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General
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Can I use glass containers with the Foldable Jet Steamer? Are there any limitations when it comes to
Any containers with a heat resistance of 100°C or above can be put into the Foldable Jet Steamer as long as the dimensions are no more than 23 x 24 cm, such as containers made of glass, ceramics, meta
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star_ratestar_ratestar_ratestar_ratestar_rate
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General
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How should I clean the Express Egg Cooker?
Take out the container and the lid and wash with usual dish detergents. Pour away water left in the body and wipe dry.
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star_ratestar_ratestar_ratestar_rate
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General
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Can I cook more than one dish with the Bento Steam Cooker (FSL-101) at the same time?
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star_ratestar_ratestar_rate
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||
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General
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How should I clean the Bento Steam Cooker?
Take out the food container and the lid and wash with usual dish detergents. Pour away water left in the body and wipe dry. |
star_ratestar_ratestar_rate
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||
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General
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Can I charge the Bento Steam Cooker up for standalone use?
The Bento Steam Cooker has no rechargeable battery and has to be connected to a power source. |
star_ratestar_ratestar_rate
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||
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General
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Why does the buzzer keep beeping after use?
When the eggs are done, product will stop heating and buzzer will beep continuously until user presses the On/Off button to turn off the product.
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star_ratestar_rate
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||
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Feature
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What is the needle at the bottom of the measuring cup for?
The needle at the bottom of the measuring cup is for piercing eggs to prevent cracking.
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star_ratestar_ratestar_ratestar_ratestar_rate
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||
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Feature
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Will the cooking time be shortened if I put hot water into the water tank of the Jet Steamer?
Do not fill the water tank with hot water or it may damage the product. |
star_ratestar_ratestar_ratestar_rate
|
||
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Technical
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Why would the Express Egg Cooker suddenly pause while cooking?
Express Egg Cooker would pause when there is not enough water in the unit, which is a safety measure. It would resume steaming when water is re-filled. Besides, you may check the power plug to ensure the power is plugged in and stably connected.
|
star_ratestar_ratestar_ratestar_ratestar_rate
|
||
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Technical
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How does the Bento Steam Cooker produce heat?
By means of a PTC heating element. |
star_ratestar_ratestar_rate
|
||
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Technical
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Can I charge the Express Egg Cooker up for standalone use?
The Express Egg Cooker has no rechargeable battery and has to be connected to a power source.
|
star_rate
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||
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Usage
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How long can the Foldable Jet Steamer cook for after filling its water tank to the
A full tank will last for 1 hour of steaming.
|
star_ratestar_ratestar_ratestar_ratestar_rate
|
||
|
Usage
|
No steam is ejected after switching on the Foldable Jet Steamer. Why?
The lid may not be in contact with the safety switch. It is also possible that the water tank is not filled with water. Cover the lid again and fill the tank with water. Also, steam ejection may be delayed for protection purpose. Wait for about 25 seconds before the steam is released.
|
|
star_ratestar_ratestar_ratestar_ratestar_rate
|
|
|
Usage
|
How to clean water stains from the heating base of Egg Cooker?
To remove general water stain, pour a small amount of diluted white vinegar into the heating base of Egg Cooker and let it soak for about 30 minutes. Carefully rinse it with water and wipe dry.
For more stubborn scale stain, it's recommended to use citric acid for deep cleaning: 1. Pour distilled (or filtered) water into the heating base (just covering the heating plate, about half a measuring cup). Add a small spoonful of citric acid powder. Start Egg Cooker and heat for about 5 minutes and discard the dirty water. 2. Fill unit with filtered water and heat again for another 5 minutes. Discard the water and gently wipe with a dry cloth. Note: Citric acid powder can be purchased at general household stores, usually labeled as “kettle descaler” or alike. |
|
star_ratestar_ratestar_ratestar_ratestar_rate
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Usage
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Is it OK to add tiers by stacking up additional steamer baskets?
We do not recommend stacking up additional steamer baskets to more than the default settings (JET-915: 2 levels/JET-920: 3 levels) |
star_ratestar_ratestar_ratestar_rate
|
||
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Usage
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When using more than one steaming basket, how to better the cooking result of the Jet Steamer?
Place the food of larger amount/requiring the longest cooking time in the lower basket. When cooking meat and vegetables together, always put the meat inside the lowest basket to prevent the gravy fro |
star_ratestar_ratestar_rate
|
||
|
Usage
|
How can I make use of the food storage time tracker?
Turn the number knob to when you cooked it to indicate how long your food has been stored. |
star_ratestar_ratestar_rate
|
||
|
Usage
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Can I add sauces in Express Egg Cooker?
To avoid difficult cleaning and dirtiness, do not add sauces to Egg Cooker.
|
star_ratestar_ratestar_rate
|
||
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Safty
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Can I carry food around with the Bento Steam Cooker?
Carrying food around with the Bento Steam Cooker is not recommended as it is not leak-proof and has to allow steam to be released. |
star_ratestar_ratestar_rate
|
||
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Safty
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Is the plastic lid of the Bento Steam Cooker heat-resistant?
Of course! The Bento Steam Cooker is built for steam-cooking. |
star_ratestar_ratestar_rate
|
||
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Safty
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Why will the Bento Steam Cooker suddenly stop when cooking or warm-keeping?
The Bento Steam Cooker stops when water in the body is exhausted, as a safety measure. You may also check if power is properly connected. |
star_ratestar_ratestar_rate
|
||
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Recipe
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Can I use tap water for Express Egg Cooker? Is there any temperature requirement?
It is recommended to use filtered or distilled water in Express Egg Cooker. This can prevent impurities from tap water to accumulate on the heating plate, which affects cooking result or even causes damage to the cooker. For better egg texture (doneness), use room temperature water.
|
star_ratestar_ratestar_ratestar_ratestar_rate
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Recipe
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Can I cook eggs in Express Egg Cooker immediately out of the fridge?
It is not recommended to cook eggs immediately after them being taken out of the fridge because the eggs will not be cooked evenly and thoroughly. It is best to rest the eggs at room temperature for 30 minutes before steaming in Express Egg Cooker. This way the desired doneness of eggs can be achieved.
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star_ratestar_ratestar_ratestar_rate
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If you have other questions, please leave us the details below. We will update 'Frequently Asked Questions' as soon as possible. Please fill in the Customer Feedback Form if you have other complaints/opinions.
Thank you for your question. If suitable, your question will be answered in 'Frequently Asked Questions' shortly.