Official Statement: In response to recent false information circulating in the market regarding the recall of German Pool products, we hereby clarify that German Pool has not recalled any products. Any similar phone calls or text messages are fraudulent. We urge all customers not to trust such messages or disclose any personal information to suspicious individuals.

Official Customer Service / Fraud Reporting WhatsApp: 2773 2888

If you have any enquiries, please feel free to contact German Pool through our official Customer Service WhatsApp.

Reminder: If you suspect that you have fallen victim to a scam, please file a police report online via the e-Report Centre or call the Police Anti-Deception Coordination Centre(ADCC) hotline at 18222 for assistance. Please also contact the German Pool Customer Service Centre and provide the relevant information. We will follow up on the matter seriously.