Frequently Asked Questions

When the ambient or indoor humidity level is high, condensation inside the unit cannot evaporate fast enough; when the condensation overfills, the unit will automatically stop. After the condensation is drained out, the portable air conditioner can be restarted.
Manual draining through the Condensation Drain Port: 1) Turn off and unplug the unit. 2) Place container under the Drain Port. 3) Unplug the Drain Port to let water run out. User can gently tilt the unit backwards to speed up drainage.
When using Dehumidifying or Air Conditioning functions in humid environment/season, please plug the Drainage Hose into the Continuous Drainage Outlet located at the back centre of the Portable Air Conditioner to skip frequent manual drainage: 1) Unplug the Continuous Drainage Outlet. 2) Plug the complimentary 16 mm Drainage Hose into the Drainage Outlet. 3) Let the hose drain into a bucket or directly into the floor drain.
When using continuous drainage method, please avoid bending the drain hose and position the drain hose so that water can naturally flow downward.

When the ambient or indoor humidity level is high, condensation inside the unit cannot evaporate fast enough; when the condensation overfills, the unit will automatically stop. After the condensation is drained out, the portable air conditioner can be restarted.
Manual draining through the Condensation Drain Port: 1) Turn off and unplug the unit. 2) Place container under the Drain Port. 3) Unplug the Drain Port to let water run out. User can gently tilt the unit backwards to speed up drainage.
When using Dehumidifying or Air Conditioning functions in humid environment/season, please plug the Drainage Hose into the Continuous Drainage Outlet located at the back centre of the Portable Air Conditioner to skip frequent manual drainage: 1) Unplug the Continuous Drainage Outlet. 2) Plug the complimentary 13 mm Drainage Hose into the Drainage Outlet. 3) Let the hose drain into a bucket or directly into the floor drain.
When using continuous drainage method, please avoid bending the drain hose and position the drain hose so that water can naturally flow downward.

The upper outlet, called “Continuous Drainage Outlet”, is for draining off excess condensation water with a drain hose (supplied) when the unit is performing dehumidifying, cooling or heating functions. The lower one, named "Condensation Drain Port", is for releasing residual water so that the water tank can be emptied before the unit is put away in storage or transported.

If your window is a vertical/horizontal sliding window, insert the complimentary window seal plate in window gap, then install the exhaust pipe through the plate. If your window is a casement window, prepare an acrylic board or wooden board (purchased separately) and cut out a circle which fits the circumference of the exhaust pipe. Seal the window with the board and then insert the pipe into the hole and fix it with glass glue or adhesives.

If your window is a vertical/horizontal sliding window, insert the complimentary window seal plate in window gap, then install the exhaust pipe through the plate. If your window is a casement window, then use the complimentary air vent flap: Prepare an acrylic board or wooden board (purchased separately) and cut out a circle which fits the outer circumference of the air vent flap. Fit the air vent flap into the hole then seal the window with the board. Lastly insert the pipe into the air vent flap. When the unit is not in use or moved to another room, the air vent flap can be closed to shut out heat and dust.

Run Fan Mode for 12 hours to let the interior of the product dry out completely to prevent mildew formation.

Adjustable temperature span from 25°C to 30°C and you can select high or low wind speed.

Adjustable temperature span from 25°C to 30°C and you can select high or low wind speed.

Please check if water tank is full. The product will automatically power off when it is full. This is not a malfunction but a safety mechanism to protect the motor and prevent water from overflowing onto your floor

No, you cannot use the Portable Air Conditioner without attaching the exhaust hose. The compressor of air conditioner generates heat during the cooling process. Hot air must be vented outdoors through the exhaust hose to keep a cool indoor environment. If the exhaust air remains inside, it will counteract the cooling effect and may even make the room warmer. Either place the hose out the window for a quick set-up, or use the window kit to enhance cooling efficiency by preventing indoor and outdoor air exchange.