Frequently Asked Questions

Category: Water Kettle

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General There is some rubber smell when I firstly use it. What should I do to remove the smell? Add drops of vinegar into 300 ml water and boil it. Pour the water when it boils. Know More
General There is some iron smell when I firstly use it. What should I do to remove the smell? Add slices of lemon into 300 ml water and boil it. Pour the water when it boils. Know More
Usage Can I brew tea and make soup with the Cordless Temperature Control Vacuum Kettle? Please boil water to desired temperature, and then pour to your container of choice. Do not put ingredients other than water such as tea leaves and powder in the kettle. Know More
Usage I can't restart the Cordless Temperature Control Vacuum Kettle after boiling. What should I do? For safety concern, the kettle can be restarted only when the temperature inside is below 90°C. It takes about 25 minutes to recover depending on the environment. Know More
Usage It looks like there is rust at the bottom of the kettle. What should I do? Minerals in tap water will deposit at the bottom of kettle, and become limescale, which may influence the usability of the kettle. Please regularly clean the kettle with acidic substance. You can do so with this convenient method: Fill the kettle with 3 cups of white vinegar, and then add water until it is over the deposit in the kettle. Leave it to stand overnight. Empty the solution from the kettle. Fill the kettle with clean water to the maximum level. Discard after boiling. May repeat for several times until there is no taste or smell of vinegar. Know More

Question	Question	Video	Picture	Common
General	There is some rubber smell when I firstly use it. What should I do to remove the smell? Add drops of vinegar into 300 ml water and boil it. Pour the water when it boils. Know More
General	There is some iron smell when I firstly use it. What should I do to remove the smell? Add slices of lemon into 300 ml water and boil it. Pour the water when it boils. Know More
Usage	Can I brew tea and make soup with the Cordless Temperature Control Vacuum Kettle? Please boil water to desired temperature, and then pour to your container of choice. Do not put ingredients other than water such as tea leaves and powder in the kettle. Know More
Usage	I can't restart the Cordless Temperature Control Vacuum Kettle after boiling. What should I do? For safety concern, the kettle can be restarted only when the temperature inside is below 90°C. It takes about 25 minutes to recover depending on the environment. Know More
Usage	It looks like there is rust at the bottom of the kettle. What should I do? Minerals in tap water will deposit at the bottom of kettle, and become limescale, which may influence the usability of the kettle. Please regularly clean the kettle with acidic substance. You can do so with this convenient method: Fill the kettle with 3 cups of white vinegar, and then add water until it is over the deposit in the kettle. Leave it to stand overnight. Empty the solution from the kettle. Fill the kettle with clean water to the maximum level. Discard after boiling. May repeat for several times until there is no taste or smell of vinegar. Know More

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