Frequently Asked Questions

Is there anything I have to pay extra attention to while installing the multi-purpose bathroom heater?

When installing the multi-purpose bathroom heater on the wall, make sure all the components are in the correct positions. Also make sure the installation is handled by certified personnel.

What is the best way to clean and maintain the Multi-Purpose Bathroom Heater?

Switch off the appliance before cleaning. Wipe the unit with a soft, damp cloth with mild detergent.

Is there anything I have to pay attention to when cleaning the fascia of the Multi-Purpose Bathroom Heater?

Carefully put back the front cover onto the appliance with the correct orientation.

Why does short circuit occur suddenly?

If the power cord and circuit do not stand a minimum of 10A loading, or if there had been an installation error, short circuit may happen.

Why is the bathroom heater not warm enough?

It is recommended to first turn on the heater for 10-15 minutes before using the bathroom.

Category: Bathroom Heater

Video Picture
General Is there anything I have to pay extra attention to while installing the multi-purpose bathroom heater? When installing the multi-purpose bathroom heater on the wall, make sure all the components are in the correct positions. Also make sure the installation is handled by certified personnel. Know More
General What are the installation dimensions of the UVC Multi-purpose Bathroom Heater? The dimensions of the UVC Multi-purpose Bathroom Heater are 255x255mm. The installation dimensions are 219x209mm, fitting in common bathroom window frame of residential flats. The installation of exhaust pipes is not required. Know More
General Will the concentration of anions released change? Yes, it will. The actual performance of this product may depend on various factors, including environmental factors, wind speed, and relative humidity etc. Know More
General If the Bathroom Heater is mounted on the window, will humid or rainy weather affect the efficiency? HTB-916 comes with a sealed waterproof shell which is water-resistant and anti-rust. It is especially designed for window mounting. For older models, it is recommended to install a waterproof shell. Ask your technician for more information. Know More
General What is the best way to clean and maintain the Multi-Purpose Bathroom Heater? Switch off the appliance before cleaning. Wipe the unit with a soft, damp cloth with mild detergent. All electrical components should be kept away from water. Do not use any petroleum-based or corrosive cleaners to clean the product. Do not soak any plastic part in hot water higher than 60°. Know More
General What is the best way to clean and maintain the bathroom heater? Wipe the surface with a soft cloth. If the surface is too dirty, wipe with a mixture of water below 50°C and neutral detergent. Let it air-dry. Attention: Do not clean the appliance with chemicals such as petrol, thinner and diluents or the surface can be blemished. Know More
General What bathroom condition(s) is/are required for installing the German Pool Bathroom Heater? The German Pool Bathroom Heater can be installed onto windows, walls or ceilings. Its compact design makes it suitable in most bathroom types. Know More
General Will the efficiency of the Bathroom Heater vary with different installation methods? No, the efficiency of German Pool Bathroom Heater will not be affected by the type of installation method. Know More
Technical Is there anything I have to pay attention to when cleaning the fascia of the Multi-Purpose Bathroom Heater? Carefully put back the front cover onto the appliance with the correct orientation (see picture below). Improper installation will lead to the accumulation of heat, which can damage components like the filters. Know More
Technical Why does short circuit occur suddenly? If the power cord and circuit do not stand a minimum of 10A loading, or if there had been an installation error, short circuit may happen during operation. In such case, contact us for maintenance. Know More
Usage Why is the bathroom heater not warm enough? In cold weather, it is normal that it takes some time to warm up a space. It is recommended to first turn on the heater for 10-15 minutes before using the bathroom. Once the space is heated, you may enter the room and even switch off the heater. Note: please make sure "Power" and "Heat" buttons are both switched on. Set the fan switch to "Fan" position (not "Vent"). Know More
Safty Is there anything I should pay attention before installing Bathroom Heater? This appliance should not be installed near curtains or other flammable materials, to avoid any risk of fire. Make sure that The switch should not be installed in an area directly accessible from the bathtub or shower. Beside, installation work and electrical wiring must be done by a qualified electrician in accordance with all applicable codes and standards. Shut off the electrical power before installation. A new power cord should be used when installing this unit, the new power cord must Know More

Question	Question	Video	Picture	Common
General	Is there anything I have to pay extra attention to while installing the multi-purpose bathroom heater? When installing the multi-purpose bathroom heater on the wall, make sure all the components are in the correct positions. Also make sure the installation is handled by certified personnel. Know More
General	What are the installation dimensions of the UVC Multi-purpose Bathroom Heater? The dimensions of the UVC Multi-purpose Bathroom Heater are 255x255mm. The installation dimensions are 219x209mm, fitting in common bathroom window frame of residential flats. The installation of exhaust pipes is not required. Know More
General	Will the concentration of anions released change? Yes, it will. The actual performance of this product may depend on various factors, including environmental factors, wind speed, and relative humidity etc. Know More
General	If the Bathroom Heater is mounted on the window, will humid or rainy weather affect the efficiency? HTB-916 comes with a sealed waterproof shell which is water-resistant and anti-rust. It is especially designed for window mounting. For older models, it is recommended to install a waterproof shell. Ask your technician for more information. Know More
General	What is the best way to clean and maintain the Multi-Purpose Bathroom Heater? Switch off the appliance before cleaning. Wipe the unit with a soft, damp cloth with mild detergent. All electrical components should be kept away from water. Do not use any petroleum-based or corrosive cleaners to clean the product. Do not soak any plastic part in hot water higher than 60°. Know More
General	What is the best way to clean and maintain the bathroom heater? Wipe the surface with a soft cloth. If the surface is too dirty, wipe with a mixture of water below 50°C and neutral detergent. Let it air-dry. Attention: Do not clean the appliance with chemicals such as petrol, thinner and diluents or the surface can be blemished. Know More
General	What bathroom condition(s) is/are required for installing the German Pool Bathroom Heater? The German Pool Bathroom Heater can be installed onto windows, walls or ceilings. Its compact design makes it suitable in most bathroom types. Know More
General	Will the efficiency of the Bathroom Heater vary with different installation methods? No, the efficiency of German Pool Bathroom Heater will not be affected by the type of installation method. Know More
Technical	Is there anything I have to pay attention to when cleaning the fascia of the Multi-Purpose Bathroom Heater? Carefully put back the front cover onto the appliance with the correct orientation (see picture below). Improper installation will lead to the accumulation of heat, which can damage components like the filters. Know More
Technical	Why does short circuit occur suddenly? If the power cord and circuit do not stand a minimum of 10A loading, or if there had been an installation error, short circuit may happen during operation. In such case, contact us for maintenance. Know More
Usage	Why is the bathroom heater not warm enough? In cold weather, it is normal that it takes some time to warm up a space. It is recommended to first turn on the heater for 10-15 minutes before using the bathroom. Once the space is heated, you may enter the room and even switch off the heater. Note: please make sure "Power" and "Heat" buttons are both switched on. Set the fan switch to "Fan" position (not "Vent"). Know More
Safty	Is there anything I should pay attention before installing Bathroom Heater? This appliance should not be installed near curtains or other flammable materials, to avoid any risk of fire. Make sure that The switch should not be installed in an area directly accessible from the bathtub or shower. Beside, installation work and electrical wiring must be done by a qualified electrician in accordance with all applicable codes and standards. Shut off the electrical power before installation. A new power cord should be used when installing this unit, the new power cord must Know More

Can't Find the Answers you Need?

If you have other questions, please leave us the details below. We will update 'Frequently Asked Questions' as soon as possible. Please fill in the Customer Feedback Form if you have other complaints/opinions.

Top