Frequently Asked Questions

Shall I go for top flue or back flue type gas water heaters?

If your bathroom comes with a purposely created hole on the wall for water heater installation, go for the back flue type. If not, go for the top flue type.

How wide is the pipe of flue duct?

4 inch.

Why is the water heater displaying the error code E1?

Filthy inside/ pin igniter is filthy/ flue duct is clogged.

Category: Gas Water Heater

Video Picture
General What is the distance between the water inlet and exhaust outlet of GPS13? 23 inch (from centres of the 2 inlet) Know More
General Shall I go for top flue or back flue type gas water heaters? If your bathroom comes with a purposely created hole on the wall for water heater installation, go for the back flue type. If not, go for the top flue type. Know More
General How wide is the pipe of flue duct? 4 inch. Know More
General How long is the cable of the corded remote control? 25ft. Know More
General What is the distance between the gas inlet and exhaust outlet of GPS13? 27 inch (from centre of 2 inlets) Know More
Technical What is the diameter of GP12 and GPS13's flue duct? GPS12: 87.5 mm GPS13: 130 mm Know More
Technical Why is the water heater displaying the error code E1? Filthy inside/ pin igniter is filthy/ flue duct is clogged. Know More

Question	Question	Video	Picture	Common
General	What is the distance between the water inlet and exhaust outlet of GPS13? 23 inch (from centres of the 2 inlet) Know More
General	Shall I go for top flue or back flue type gas water heaters? If your bathroom comes with a purposely created hole on the wall for water heater installation, go for the back flue type. If not, go for the top flue type. Know More
General	How wide is the pipe of flue duct? 4 inch. Know More
General	How long is the cable of the corded remote control? 25ft. Know More
General	What is the distance between the gas inlet and exhaust outlet of GPS13? 27 inch (from centre of 2 inlets) Know More
Technical	What is the diameter of GP12 and GPS13's flue duct? GPS12: 87.5 mm GPS13: 130 mm Know More
Technical	Why is the water heater displaying the error code E1? Filthy inside/ pin igniter is filthy/ flue duct is clogged. Know More

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