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General
Is the Steriliser Bag waterproof?
The Steriliser Bag is not air-tight and contains electric circuits. Do not immerse in water. |
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General
Can I sanitise my pet with the Steriliser Bag?
Directing UV-C rays towards pets or exposing pets to environments with high ozone concentration, such as the Steriliser Bag during the process of sterilisation, may cause harm. Do not put any organisms (such as pets or toddlers) inside the Steriliser Bag. |
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General
How much laundry can be hanged on this Smart UVC Clothes Drying Rack?
With 32 hanger holes, the rack can hang up to 35kg of laundry, and the laundry rods are extendable up to 2.2m, perfect for drying beddings and airing bulky duvets. Such capacity can also cater for a whole family’s need, making the rack suitable for families doing laundry frequently.
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General
Must I hire professionals to install the Smart UVC Clothes Drying Rack?
It is recommended to let professionals handle the installation. If you choose to install the product yourself, please prepare suitable equipment and tools and carefully read and follow through the installation instructions on the manual.
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General
Why doesn't the remote control work? What should I do?
Please ensure there is new battery in the remote so that the battery is full. If the remote is still not working, try connecting the remote with the Clothes Drying Rack according to following steps. 1) First, switch off the power of the Clothes Drying Rack. 2) Wait for 1 minute and turn it back on. 3) Press both “UP” and “STOP” buttons on the remote simultaneously until you hear a beeping sound from the Clothes Drying Rack, which signals that the connection is complete.
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General
How should I clean the Toothbrush & Tableware Sanitizer?
A wet wipe or towel is recommended for removing visible stains. The sterilising cavity can be sanitised by alcohol or the UV-C function of the Sanitizer. |
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General
How should I clean the Steriliser Bag?
A wet wipe or towel is recommended for removing visible stains. The interior cavity can be sanitised by alcohol or the UV-C and ozone function of the Steriliser Bag. |
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General
What is the metal rack that comes with the Steriliser Bag for? Can I remove it?
It is not recommended to remove the metal rack. It can elevate content so as to prevent blocking UV-C rays emitted from the interior bottom of the Steriliser Bag for optimal sterilisation. |
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General
What items can be sterilised by the UV+Ozone Steriliser Bag?
Most items can be sterilised with it. Electronics should be sterilised with the UV mode. Light-sensitive items (such as cameras and films) may be affected by UV light; users are advised to refer to the user manuals of such products to determine suitable sterilising mode(s), and consult the manufacturer for any queries. |
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General
Will the Smart UV Clothes Drying Rack generate heat? How hot will it be? Will it harm clothings?
The Smart UV Clothes Drying Rack has a Heat Dry Function and will generate heat. The product produces warm air to aid evaporation of water in wet laundry, achieving a quick drying effect. Rest assured that the rack employs warm air at lower temperatures below 50°C so that no damage will be caused to clothings. As the heat dry temperature is relatively low, it can be applicable to clothings of various types and materials. Also, the rack has a Blow Dry Mode that uses cool fan to speed up laundry drying. It is applicable to all clothings. Before using Dry Functions to dry clothings, please consult the instructions on clothing labels.
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General
How should I clean the Smart UV Clothes Drying Rack?
Simply wipe gently using a piece of slightly wetted cloth to remove dust on the hanging arms of the rack and the overall unit. Regularly wiping the laundry rods and scissor frames with a cloth is recommended.
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General
What kinds of cutlery fit into the Toothbrush & Tableware Sanitizer?
Chopsticks, teaspoons and tablespoons should normally fit, whereas soup spoons may struggle due to its wider shape; table knives is also not recommended due to its long blade. Alternatively, you may consider the German Pool Multifunctional UV Sterilizer (UVC-100) which offers larger capacity. |
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General
Can I unzip the Steriliser Bag and take things out when sterilising?
You can unzip the Steriliser Bag during operation, in which case sanitisation will stop immediately. |
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General
On what ceilings can the Smart UVC Clothes Drying Rack be installed?
This drying rack has a very slim body. It is suitable for installation on all sorts of ceilings, including concrete (cement), hardwood and gymsum. Even in households with lower ceilings, it can be installed and used. Also, it has an expandable design with laundry rods that stretches from 130 cm to 220 cm, which can fit into spaces of different sizes.
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General
Can the Smart UVC Clothes Drying Rack be used outdoors?
It is recommended that the rack be NOT installed outdoors because it is not waterproof. Yet, it is fine to install the rack on household balconies or semi-outdoor platforms with a covering roof.
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General
How should I clean the Smart UVC Clothes Drying Rack?
Simply wipe gently using a piece of slightly wetted cloth to remove dust on the hanging arms of the rack and the overall unit.
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General
I have pets at home, is the Smart UV Clothes Drying Rack safe for them?
The auto elevating laundry rods of the Smart UV Clothes Drying Rack has auto-stop safety mechanism and auto motion detection function to ensure user safety. However, before activating UV function for sterilizing clothes, please remove pets from the rack’s surroundings first. You may also close the door to the room/ balcony where the Rack is installed, in order to prevent the UV lights from harming your pets.
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General
Will there be any effect (e.g. change in concentration and efficacy) on the sterilizing water after electrolysis if it is stored under the sun?
No, the disinfectant will not change if it is stored in a sealed state under the sun. |
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General
If I want to change the concentration of the disinfectant water, can I add water to dilute it?
It can be diluted with water, thus reducing the concentration, in the same way as diluted bleach is adjusted. |
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General
Can the Smart UV Clothes Drying Rack be used outdoors?
It is recommended that the rack be NOT installed outdoors because it is not waterproof. Yet, it is fine to install the rack on household balconies or semi-outdoor platforms with a covering roof.
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General
On what ceilings can the Smart UV Clothes Drying Rack be installed?
This drying rack has a very slim body. It is suitable for installation on all sorts of ceilings, including concrete (cement), hardwood and gymsum. Even in households with lower ceilings, it can be installed and used. Also, it has an expandable design with laundry rods that stretches from 95 cm to 165 cm, which can fit into spaces of different sizes.
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General
Do I need to connect the UVC + Ozone Sterilizer Lighting to a power source?
No. The device works on a rechargeable battery. |
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General
What kind of water should I use to make natural disinfectant water?
Regular tap water, drinking water or distilled water is fine. |
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Feature
Will the Smart UVC Clothes Drying Rack generate heat? How hot will it be? Will it harm clothings?
The Smart UVC Clothes Drying Rack has a Heat Dry Function and will generate heat. The product produces warm air to aid evaporation of water in wet laundry, achieving a quick drying effect. Rest assured that the rack employs warm air at lower temperatures below 50°C so that no damage will be caused to clothings. As the heat dry temperature is relatively low, it can be applicable to clothings of various types and materials. Also, the rack has a Blow Dry Mode that uses cool fan to speed up laundry drying. It is applicable to all clothings. Before using Dry Functions to dry clothings, please consult the instructions on clothing labels.
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Feature
How does the Dry Functions of this Smart UVC Clothes Drying Rack work?
The Smart UVC Clothes Drying Rack has 2 modes, Heat Dry and Blow Dry Modes, which can be selected for respective use according to drying needs. Blow Dry Mode uses cool fan and Heat Dry Mode uses low temperature warm air.
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Feature
How much laundry can be hanged on this Smart UV Clothes Drying Rack?
With 38 hanger holes, the rack can hang up to 45 kg of laundry, and the laundry rods are extendable up to 1.65 m, perfect for drying beddings and airing bulky duvets. Such capacity can also cater for a whole family’s need, making the rack suitable for families doing laundry frequently.
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Feature
How should I operate the UVC + Ozone Sterilizer Lighting?
The device operates with sensors. Close the wardrobe or cabinet door and sterilisation starts, and it stops when you open the door. |
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Feature
How should the UVC + Ozone Sterilizer Lighting be installed in a cabinet?
It snaps onto a magnetic plate so you can install or take it off a wardrobe, a kitchen cabinet, a book shelf, or many other places easily. |
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Feature
What is sodium hypochlorite?
Sodium hypochlorite is a disinfectant similar to bleach, but its composition and concentration are much lower than that of bleach, so disinfectant water made by this Sterilizing Water Maker is not harmful to humans. |
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Feature
What is the type of USB interface of the Ozone Sterilizing Hanger?
Type-C.
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Feature
How does the sterilization function of the Smart UVC Clothes Drying Rack work?
The Smart UVC Clothes Drying Rack is equipped with UVC lights to effectively kill bacteria and prevent mildew. Strong UVC quickly and efficiently destroys bacteria’s and microorganism’s DNA structure, thus killing common bacteria and viruses including E-Coli. and S. Aureus and preventing mildew from growing. Also, Heat Dry Mode can help eliminate bacteria and mildew on clothings to keep them fresh and clean. Even during heavily humid seasons, clothes can be kept dry and fresh, carrying no musty smell created by mildew.
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Feature
What clothes are suitable for the Smart UV Clothes Drying Rack‘s Heat Dry and Blow Dry Modes?
The Smart UV Clothes Drying Rack is applicable to various types of laundry: Blow Dry Mode is suitable for thinner clothes or clothings that cannot be treated with heat, such as T-shirts, Shirts, underwear, wool, cotton, silk, etc.; Heat Dry Mode is suitable for laundry that is thick, bulky or hard to dry, such as blankets, towels, nylon, and denims. Whichever mode you use, the drying needs of the clothings of different types, materials and thicknesses can be met.
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Feature
Is the UVC + Ozone Sterilizer Lighting only for sterilisation purposes?
No. The four white LEDs illuminate when you take things from the wardrobe. The sterilising lamps kill off 99.9% of germs with UV-C and ozone. |
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Feature
What clothes are suitable for the Smart UVC Clothes Drying Rack‘s Heat Dry and Blow Dry Modes?
The Smart UVC Clothes Drying Rack is applicable to various types of laundry: Blow Dry Mode is suitable for thinner clothes or clothings that cannot be treated with heat, such as T-shirts, Shirts, underwear, wool, cotton, silk, etc.; Heat Dry Mode is suitable for laundry that is thick, bulky or hard to dry, such as blankets, towels, nylon, and denims. Whichever mode you use, the drying needs of the clothings of different types, materials and thicknesses can be met.
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Feature
Can the Smart UV Clothes Drying Rack work as lighting fixture if installed on balcony?
Built-in LED Lighting of the Smart UV Clothes Drying Rack is non-glaring and has a wide beam angle, together with auto motion sensor, it can light up when you walk by and turn off when you leave, saving precious energy. When choosing this rack to use, users enjoy the convenience of both laundry drying and balcony lighting.
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Feature
Does the ambient temperature have any effect on the electrolytic performance?
Normal room temperature has no effect on the concentration and efficiency of the electrolysis. |
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Technical
What is the sterilization principle of ozone?
Ozone oxidizes the cells of bacteria directly, destroying the DNA to achieve an inhibiting effect, and is also effective in destroying the RNA of viruses.
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Technical
How long does one single charge on the sterilizer light go for?
Assuming that you use the sterilizer light once per day, its battery endurance can still vary according to your use case, as follows: Manual mode, using UV-C & Ozone, 10 mins per session: Up to 10 days Auto mode, using only UV-C, 5 mins per session: Up to 25 days Auto mode, using UV-C & Ozone, 5 mins per session: Up to 20 days
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Technical
What is the error value of the concentration after each electrolysis for the same proportion of water and salt?
The concentration will generally be a little higher after each use, as there will be residuals from the previous disinfectant. |
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Usage
Is the Toothbrush & Tableware Sanitizer waterproof?
No. Do not immerse the Toothbrush & Tableware Sanitizer in water. |
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Usage
Do I have to pre-charge the Sterilizer Bag?
The Sterilizer Bag is not chargeable (no built-in battery). Please connect to power outlet or portable power bank using Micro USB cable (supplied). When the power button lights up in green, it is in Standby mode. Zip up the bag and press button to start or select sterilization mode. |
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Usage
What kind of salt should I use to make natural disinfectant water?
Regular table salt (refined salt) would work. |
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Usage
Can I hang clothes on the Ozone Sterilizing Hanger directly?
The Ozone Sterilizing Hanger is attached with a Hanger Bar, clothes or objects can be placed with a hanger or hook.
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Usage
Can the Smart UVC Clothes Drying Rack work as lighting fixture if installed on balcony?
Built-in LED Lighting of the Smart UVC Clothes Drying Rack is non-glaring and has a wide beam angle, together with auto motion sensor, it can light up when you walk by and turn off when you leave, saving precious energy. When choosing this rack to use, users enjoy the convenience of both laundry drying and balcony lighting.
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Usage
How does the Dry Functions of this Smart UV Clothes Drying Rack work?
The Smart UV Clothes Drying Rack has 2 modes, Heat Dry and Blow Dry Modes, which can be selected for respective use according to drying needs. Blow Dry Mode uses cool fan and Heat Dry Mode uses low temperature warm air.
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Usage
If the electrolysis button is accidentally pressed, can it only be stopped by unplugging the power cable?
If the electrolysis process is started by mistake, it can only be stopped by unplugging the power cable. |
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Usage
Does the temperature of water affects the electrolysis process?
Room temperature tap water or mineral water are recommended. |
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Usage
Can I use other garment bags?
No. This product must be used together with its own special sterilizing garment bag.
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Safty
If the electrolysis function is pressed again by mistake after completion, will the concentration of disinfectant be too high?
If multiple electrolysis is carried out, the concentration of sterilizing water will increase and therefore, multiple electrolysis of the disinfectant is not recommended. |
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Safty
This drying rack is equipped with UVC lights. What should I take care of when using it in a room or on the balcony?
This Smart UVC Clothes Drying Rack is equipped with motion sensor. When it detects human movement during sterilization procedure, the sterilization will stop immediately. Before activating sterilization mode, please ensure no person or animal is staying in the room or on balcony. As the motion sensor is in the remote control, it is recommended that the remote control be installed in the entrance spot such as the side of a door or beside the balcony door. If the rack is installed on balcony, curtains should be closed before starting UVC sterilization. If it is installed in a room, please leave the room and close the door before starting UVC sterilization. To ensure proper operation of the product, please read the safety instructions in the manual before use.
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Safty
I have elderly and young children at home, is the Smart UVC Clothes Drying Rack safe to operate?
The Smart UVC Clothes Drying Rack is easy to operate and has multiple safety features. The rack is equipped with auto elevating laundry rods; users can adjust the rods to positions near the ground by pressing a button on the wireless remote control. They can also determine the lowering level according to their own height, which makes it convenient for persons with smaller stature or the elderly to operate. Also, the rack has designs of auto motion detection and auto-stop safety mechanism; when human motion is detected or blockage is sensed during rod elevation, UVC lights will be switched off or the rods will stop elevating, ensuring user safety.
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Safty
I have elderly and young children at home, is the Smart UV Clothes Drying Rack safe to operate?
The Smart UV Clothes Drying Rack is easy to operate and has multiple safety features. The rack is equipped with auto elevating laundry rods; users can adjust the rods to positions near the ground by pressing a button on the wireless remote control. They can also determine the lowering level according to their own height, which makes it convenient for persons with smaller stature or the elderly to operate. Also, the rack has designs of auto motion detection and auto-stop safety mechanism; when human motion is detected or blockage is sensed during rod elevation, UV lights will be switched off or the rods will stop elevating, ensuring user safety.
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Safty
Will I be exposed to ozone when using the Ozone Sterilizing Hanger?
No. Ozone will be neutralized to oxygen after the sterilization process. Zip the garment bag securely and wait until the neutralization process is finished before unzipping to avoid ozone exposure.
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Safty
The power is interrupted when Ozone Sterilizing Hanger is in use, what should I do?
Should the power be interrupted, do not unzip the garment bag immediately. To avoid ozone leakage, please wait at least 45 minutes before unzipping.
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Question
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Video | Picture | Common |
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General
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Is the Steriliser Bag waterproof?
The Steriliser Bag is not air-tight and contains electric circuits. Do not immerse in water. |
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General
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Can I sanitise my pet with the Steriliser Bag?
Directing UV-C rays towards pets or exposing pets to environments with high ozone concentration, such as the Steriliser Bag during the process of sterilisation, may cause harm. Do not put any organisms (such as pets or toddlers) inside the Steriliser Bag. |
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General
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How much laundry can be hanged on this Smart UVC Clothes Drying Rack?
With 32 hanger holes, the rack can hang up to 35kg of laundry, and the laundry rods are extendable up to 2.2m, perfect for drying beddings and airing bulky duvets. Such capacity can also cater for a whole family’s need, making the rack suitable for families doing laundry frequently.
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General
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Must I hire professionals to install the Smart UVC Clothes Drying Rack?
It is recommended to let professionals handle the installation. If you choose to install the product yourself, please prepare suitable equipment and tools and carefully read and follow through the installation instructions on the manual.
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General
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Why doesn't the remote control work? What should I do?
Please ensure there is new battery in the remote so that the battery is full. If the remote is still not working, try connecting the remote with the Clothes Drying Rack according to following steps. 1) First, switch off the power of the Clothes Drying Rack. 2) Wait for 1 minute and turn it back on. 3) Press both “UP” and “STOP” buttons on the remote simultaneously until you hear a beeping sound from the Clothes Drying Rack, which signals that the connection is complete.
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General
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How should I clean the Toothbrush & Tableware Sanitizer?
A wet wipe or towel is recommended for removing visible stains. The sterilising cavity can be sanitised by alcohol or the UV-C function of the Sanitizer. |
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General
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How should I clean the Steriliser Bag?
A wet wipe or towel is recommended for removing visible stains. The interior cavity can be sanitised by alcohol or the UV-C and ozone function of the Steriliser Bag. |
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General
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What is the metal rack that comes with the Steriliser Bag for? Can I remove it?
It is not recommended to remove the metal rack. It can elevate content so as to prevent blocking UV-C rays emitted from the interior bottom of the Steriliser Bag for optimal sterilisation. |
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General
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What items can be sterilised by the UV+Ozone Steriliser Bag?
Most items can be sterilised with it. Electronics should be sterilised with the UV mode. Light-sensitive items (such as cameras and films) may be affected by UV light; users are advised to refer to the user manuals of such products to determine suitable sterilising mode(s), and consult the manufacturer for any queries. |
star_ratestar_ratestar_ratestar_rate
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General
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Will the Smart UV Clothes Drying Rack generate heat? How hot will it be? Will it harm clothings?
The Smart UV Clothes Drying Rack has a Heat Dry Function and will generate heat. The product produces warm air to aid evaporation of water in wet laundry, achieving a quick drying effect. Rest assured that the rack employs warm air at lower temperatures below 50°C so that no damage will be caused to clothings. As the heat dry temperature is relatively low, it can be applicable to clothings of various types and materials. Also, the rack has a Blow Dry Mode that uses cool fan to speed up laundry drying. It is applicable to all clothings. Before using Dry Functions to dry clothings, please consult the instructions on clothing labels.
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General
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How should I clean the Smart UV Clothes Drying Rack?
Simply wipe gently using a piece of slightly wetted cloth to remove dust on the hanging arms of the rack and the overall unit. Regularly wiping the laundry rods and scissor frames with a cloth is recommended.
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General
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What kinds of cutlery fit into the Toothbrush & Tableware Sanitizer?
Chopsticks, teaspoons and tablespoons should normally fit, whereas soup spoons may struggle due to its wider shape; table knives is also not recommended due to its long blade. Alternatively, you may consider the German Pool Multifunctional UV Sterilizer (UVC-100) which offers larger capacity. |
star_ratestar_ratestar_rate
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General
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Can I unzip the Steriliser Bag and take things out when sterilising?
You can unzip the Steriliser Bag during operation, in which case sanitisation will stop immediately. |
star_ratestar_ratestar_rate
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General
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On what ceilings can the Smart UVC Clothes Drying Rack be installed?
This drying rack has a very slim body. It is suitable for installation on all sorts of ceilings, including concrete (cement), hardwood and gymsum. Even in households with lower ceilings, it can be installed and used. Also, it has an expandable design with laundry rods that stretches from 130 cm to 220 cm, which can fit into spaces of different sizes.
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star_ratestar_ratestar_rate
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General
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Can the Smart UVC Clothes Drying Rack be used outdoors?
It is recommended that the rack be NOT installed outdoors because it is not waterproof. Yet, it is fine to install the rack on household balconies or semi-outdoor platforms with a covering roof.
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star_ratestar_ratestar_rate
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General
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How should I clean the Smart UVC Clothes Drying Rack?
Simply wipe gently using a piece of slightly wetted cloth to remove dust on the hanging arms of the rack and the overall unit.
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General
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I have pets at home, is the Smart UV Clothes Drying Rack safe for them?
The auto elevating laundry rods of the Smart UV Clothes Drying Rack has auto-stop safety mechanism and auto motion detection function to ensure user safety. However, before activating UV function for sterilizing clothes, please remove pets from the rack’s surroundings first. You may also close the door to the room/ balcony where the Rack is installed, in order to prevent the UV lights from harming your pets.
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General
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Will there be any effect (e.g. change in concentration and efficacy) on the sterilizing water after electrolysis if it is stored under the sun?
No, the disinfectant will not change if it is stored in a sealed state under the sun. |
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General
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If I want to change the concentration of the disinfectant water, can I add water to dilute it?
It can be diluted with water, thus reducing the concentration, in the same way as diluted bleach is adjusted. |
star_ratestar_rate
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||
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General
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Can the Smart UV Clothes Drying Rack be used outdoors?
It is recommended that the rack be NOT installed outdoors because it is not waterproof. Yet, it is fine to install the rack on household balconies or semi-outdoor platforms with a covering roof.
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star_ratestar_rate
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General
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On what ceilings can the Smart UV Clothes Drying Rack be installed?
This drying rack has a very slim body. It is suitable for installation on all sorts of ceilings, including concrete (cement), hardwood and gymsum. Even in households with lower ceilings, it can be installed and used. Also, it has an expandable design with laundry rods that stretches from 95 cm to 165 cm, which can fit into spaces of different sizes.
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General
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Do I need to connect the UVC + Ozone Sterilizer Lighting to a power source?
No. The device works on a rechargeable battery. |
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General
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What kind of water should I use to make natural disinfectant water?
Regular tap water, drinking water or distilled water is fine. |
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Feature
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Will the Smart UVC Clothes Drying Rack generate heat? How hot will it be? Will it harm clothings?
The Smart UVC Clothes Drying Rack has a Heat Dry Function and will generate heat. The product produces warm air to aid evaporation of water in wet laundry, achieving a quick drying effect. Rest assured that the rack employs warm air at lower temperatures below 50°C so that no damage will be caused to clothings. As the heat dry temperature is relatively low, it can be applicable to clothings of various types and materials. Also, the rack has a Blow Dry Mode that uses cool fan to speed up laundry drying. It is applicable to all clothings. Before using Dry Functions to dry clothings, please consult the instructions on clothing labels.
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Feature
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How does the Dry Functions of this Smart UVC Clothes Drying Rack work?
The Smart UVC Clothes Drying Rack has 2 modes, Heat Dry and Blow Dry Modes, which can be selected for respective use according to drying needs. Blow Dry Mode uses cool fan and Heat Dry Mode uses low temperature warm air.
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Feature
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How much laundry can be hanged on this Smart UV Clothes Drying Rack?
With 38 hanger holes, the rack can hang up to 45 kg of laundry, and the laundry rods are extendable up to 1.65 m, perfect for drying beddings and airing bulky duvets. Such capacity can also cater for a whole family’s need, making the rack suitable for families doing laundry frequently.
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Feature
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How should I operate the UVC + Ozone Sterilizer Lighting?
The device operates with sensors. Close the wardrobe or cabinet door and sterilisation starts, and it stops when you open the door. |
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How should the UVC + Ozone Sterilizer Lighting be installed in a cabinet?
It snaps onto a magnetic plate so you can install or take it off a wardrobe, a kitchen cabinet, a book shelf, or many other places easily. |
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Feature
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What is sodium hypochlorite?
Sodium hypochlorite is a disinfectant similar to bleach, but its composition and concentration are much lower than that of bleach, so disinfectant water made by this Sterilizing Water Maker is not harmful to humans. |
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What is the type of USB interface of the Ozone Sterilizing Hanger?
Type-C.
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How does the sterilization function of the Smart UVC Clothes Drying Rack work?
The Smart UVC Clothes Drying Rack is equipped with UVC lights to effectively kill bacteria and prevent mildew. Strong UVC quickly and efficiently destroys bacteria’s and microorganism’s DNA structure, thus killing common bacteria and viruses including E-Coli. and S. Aureus and preventing mildew from growing. Also, Heat Dry Mode can help eliminate bacteria and mildew on clothings to keep them fresh and clean. Even during heavily humid seasons, clothes can be kept dry and fresh, carrying no musty smell created by mildew.
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What clothes are suitable for the Smart UV Clothes Drying Rack‘s Heat Dry and Blow Dry Modes?
The Smart UV Clothes Drying Rack is applicable to various types of laundry: Blow Dry Mode is suitable for thinner clothes or clothings that cannot be treated with heat, such as T-shirts, Shirts, underwear, wool, cotton, silk, etc.; Heat Dry Mode is suitable for laundry that is thick, bulky or hard to dry, such as blankets, towels, nylon, and denims. Whichever mode you use, the drying needs of the clothings of different types, materials and thicknesses can be met.
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Is the UVC + Ozone Sterilizer Lighting only for sterilisation purposes?
No. The four white LEDs illuminate when you take things from the wardrobe. The sterilising lamps kill off 99.9% of germs with UV-C and ozone. |
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What clothes are suitable for the Smart UVC Clothes Drying Rack‘s Heat Dry and Blow Dry Modes?
The Smart UVC Clothes Drying Rack is applicable to various types of laundry: Blow Dry Mode is suitable for thinner clothes or clothings that cannot be treated with heat, such as T-shirts, Shirts, underwear, wool, cotton, silk, etc.; Heat Dry Mode is suitable for laundry that is thick, bulky or hard to dry, such as blankets, towels, nylon, and denims. Whichever mode you use, the drying needs of the clothings of different types, materials and thicknesses can be met.
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Feature
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Can the Smart UV Clothes Drying Rack work as lighting fixture if installed on balcony?
Built-in LED Lighting of the Smart UV Clothes Drying Rack is non-glaring and has a wide beam angle, together with auto motion sensor, it can light up when you walk by and turn off when you leave, saving precious energy. When choosing this rack to use, users enjoy the convenience of both laundry drying and balcony lighting.
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Does the ambient temperature have any effect on the electrolytic performance?
Normal room temperature has no effect on the concentration and efficiency of the electrolysis. |
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Technical
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What is the sterilization principle of ozone?
Ozone oxidizes the cells of bacteria directly, destroying the DNA to achieve an inhibiting effect, and is also effective in destroying the RNA of viruses.
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Technical
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How long does one single charge on the sterilizer light go for?
Assuming that you use the sterilizer light once per day, its battery endurance can still vary according to your use case, as follows: Manual mode, using UV-C & Ozone, 10 mins per session: Up to 10 days Auto mode, using only UV-C, 5 mins per session: Up to 25 days Auto mode, using UV-C & Ozone, 5 mins per session: Up to 20 days
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Technical
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What is the error value of the concentration after each electrolysis for the same proportion of water and salt?
The concentration will generally be a little higher after each use, as there will be residuals from the previous disinfectant. |
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Usage
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Is the Toothbrush & Tableware Sanitizer waterproof?
No. Do not immerse the Toothbrush & Tableware Sanitizer in water. |
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Usage
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Do I have to pre-charge the Sterilizer Bag?
The Sterilizer Bag is not chargeable (no built-in battery). Please connect to power outlet or portable power bank using Micro USB cable (supplied). When the power button lights up in green, it is in Standby mode. Zip up the bag and press button to start or select sterilization mode. |
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Usage
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What kind of salt should I use to make natural disinfectant water?
Regular table salt (refined salt) would work. |
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Usage
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Can I hang clothes on the Ozone Sterilizing Hanger directly?
The Ozone Sterilizing Hanger is attached with a Hanger Bar, clothes or objects can be placed with a hanger or hook.
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Can the Smart UVC Clothes Drying Rack work as lighting fixture if installed on balcony?
Built-in LED Lighting of the Smart UVC Clothes Drying Rack is non-glaring and has a wide beam angle, together with auto motion sensor, it can light up when you walk by and turn off when you leave, saving precious energy. When choosing this rack to use, users enjoy the convenience of both laundry drying and balcony lighting.
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Usage
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How does the Dry Functions of this Smart UV Clothes Drying Rack work?
The Smart UV Clothes Drying Rack has 2 modes, Heat Dry and Blow Dry Modes, which can be selected for respective use according to drying needs. Blow Dry Mode uses cool fan and Heat Dry Mode uses low temperature warm air.
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Usage
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If the electrolysis button is accidentally pressed, can it only be stopped by unplugging the power cable?
If the electrolysis process is started by mistake, it can only be stopped by unplugging the power cable. |
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Does the temperature of water affects the electrolysis process?
Room temperature tap water or mineral water are recommended. |
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Usage
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Can I use other garment bags?
No. This product must be used together with its own special sterilizing garment bag.
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Safty
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If the electrolysis function is pressed again by mistake after completion, will the concentration of disinfectant be too high?
If multiple electrolysis is carried out, the concentration of sterilizing water will increase and therefore, multiple electrolysis of the disinfectant is not recommended. |
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Safty
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This drying rack is equipped with UVC lights. What should I take care of when using it in a room or on the balcony?
This Smart UVC Clothes Drying Rack is equipped with motion sensor. When it detects human movement during sterilization procedure, the sterilization will stop immediately. Before activating sterilization mode, please ensure no person or animal is staying in the room or on balcony. As the motion sensor is in the remote control, it is recommended that the remote control be installed in the entrance spot such as the side of a door or beside the balcony door. If the rack is installed on balcony, curtains should be closed before starting UVC sterilization. If it is installed in a room, please leave the room and close the door before starting UVC sterilization. To ensure proper operation of the product, please read the safety instructions in the manual before use.
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Safty
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I have elderly and young children at home, is the Smart UVC Clothes Drying Rack safe to operate?
The Smart UVC Clothes Drying Rack is easy to operate and has multiple safety features. The rack is equipped with auto elevating laundry rods; users can adjust the rods to positions near the ground by pressing a button on the wireless remote control. They can also determine the lowering level according to their own height, which makes it convenient for persons with smaller stature or the elderly to operate. Also, the rack has designs of auto motion detection and auto-stop safety mechanism; when human motion is detected or blockage is sensed during rod elevation, UVC lights will be switched off or the rods will stop elevating, ensuring user safety.
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Safty
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I have elderly and young children at home, is the Smart UV Clothes Drying Rack safe to operate?
The Smart UV Clothes Drying Rack is easy to operate and has multiple safety features. The rack is equipped with auto elevating laundry rods; users can adjust the rods to positions near the ground by pressing a button on the wireless remote control. They can also determine the lowering level according to their own height, which makes it convenient for persons with smaller stature or the elderly to operate. Also, the rack has designs of auto motion detection and auto-stop safety mechanism; when human motion is detected or blockage is sensed during rod elevation, UV lights will be switched off or the rods will stop elevating, ensuring user safety.
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Safty
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Will I be exposed to ozone when using the Ozone Sterilizing Hanger?
No. Ozone will be neutralized to oxygen after the sterilization process. Zip the garment bag securely and wait until the neutralization process is finished before unzipping to avoid ozone exposure.
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Safty
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The power is interrupted when Ozone Sterilizing Hanger is in use, what should I do?
Should the power be interrupted, do not unzip the garment bag immediately. To avoid ozone leakage, please wait at least 45 minutes before unzipping.
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If you have other questions, please leave us the details below. We will update 'Frequently Asked Questions' as soon as possible. Please fill in the Customer Feedback Form if you have other complaints/opinions.
Thank you for your question. If suitable, your question will be answered in 'Frequently Asked Questions' shortly.