The Rapid Fast Flow Electric Water Heater is not out of order. Cold water does not go through the inside of the heater. There is no cold water mostly because the tap is broken or the water pipe is clogged. Contact the Repairs & Customer Service Centre for inspection and repair.
If you have other questions, please leave us the details below. We will update 'Frequently Asked Questions' as soon as possible. Please fill in the Customer Feedback Form if you have other complaints/opinions.