Frequently Asked Questions

helpLeakage is found on my water heater. How to fix it?

Category: Rapid Water Heater
Technical
Importance: star_ratestar_ratestar_ratestar_ratestar_rate
Difficulty: star_rate
Answer:

Check the location of leakage. If water is dripping from Pressure & Temperature Relief Valve (PTV):

1. It's normal as PTV is releasing pressure and temperature.


2. If water dripping from PTV is more frequent than usual, it is suggested to set temperature at a lower level (between 2 & 3). If there is no improvement, contact us for an inspection.

3. If water dripping from PTV is in large amount and at fast speed, inspection is needed as the inlet water pressure and boiling pressure has exceeded normal.

4. If PTV is leaking when boiler is not activated, must contact us for inspection, as inlet water has exceeded normal pressure.

If water is leaking from the bottom of the heater:

 

Can't Find the Answers you Need?

If you have other questions, please leave us the details below. We will update 'Frequently Asked Questions' as soon as possible. Please fill in the Customer Feedback Form if you have other complaints/opinions.

Top