FAQ
How to remove the grease and stain on my Induction/Infrared Electric Ceramic Cooker? 
Remove stains by wiping the surface with polishing wax and a dry cloth. For stubborn stains, scrape lightly with a blade (Hold the blade horizontally when scarping to avoid scratches).
Remove stains by wiping the surface with polishing wax and a dry cloth. For stubborn stains, scrape lightly with a blade (Hold the blade horizontally when scarping to avoid scratches).
Induction Cooker stops heating during normal operation. Why?
The temperature of Induction Cooker is too high. Avoid operating the cooker with an empty pan. Let cooker cool down before switch it on again.
The temperature of Induction Cooker is too high. Avoid operating the cooker with an empty pan. Let cooker cool down before switch it on again.
Why is the display monitor of Induction Cooker showing the error code __?
Error code EC indicates improper installation. Please re-install.
Error code EA means internal overheat. Wait until the cook-top cools down.
Error code E3 means voltage over-loaded. Operation can be resumed when power voltage returns to normal rating (187V - 253V).
Error code E4 means voltage under-loaded. Operation can be resumed when power voltage returns to normal rating (187V - 253V).
Error code E5 indicates open circuit of cook-top sensor. Please contact the Repairs & Customer Service Centre for repair.
Error code E6 indicates short circuit of cook-top sensor. Please contact the Repairs & Customer Service Centre for repair.
Error code E7 means cook-top overheat. Wait until cook-top cools down.
Error code E8 means short circuit of internal temperature sensor. Please contact the Repairs & Customer Service Centre for repair.
Error code E9 means open circuit of internal temperature sensor. Please contact the Repairs & Customer Service Centre for repair.
Error code E0 means no cookware or appropriate cookware is detected. Use cookware made of metal, ferromagnetic stainless steel or cast iron. It should also have a flat bottom with a diameter of 12 cm or more. Cookware bottom diameter should not exceed 25 cm and must not weigh more than 6 kg (with food).
Error code EC indicates improper installation. Please re-install.
Error code EA means internal overheat. Wait until the cook-top cools down.
Error code E3 means voltage over-loaded. Operation can be resumed when power voltage returns to normal rating (187V - 253V).
Error code E4 means voltage under-loaded. Operation can be resumed when power voltage returns to normal rating (187V - 253V).
Error code E5 indicates open circuit of cook-top sensor. Please contact the Repairs & Customer Service Centre for repair.
Error code E6 indicates short circuit of cook-top sensor. Please contact the Repairs & Customer Service Centre for repair.
Error code E7 means cook-top overheat. Wait until cook-top cools down.
Error code E8 means short circuit of internal temperature sensor. Please contact the Repairs & Customer Service Centre for repair.
Error code E9 means open circuit of internal temperature sensor. Please contact the Repairs & Customer Service Centre for repair.
Error code E0 means no cookware or appropriate cookware is detected. Use cookware made of metal, ferromagnetic stainless steel or cast iron. It should also have a flat bottom with a diameter of 12 cm or more. Cookware bottom diameter should not exceed 25 cm and must not weigh more than 6 kg (with food).
Why does the Induction Cooker show code “HH”?
It means the power is adjusted to the highest.
It means the power is adjusted to the highest.
It there any particular cookware recommended for Induction cooker?
Metal, ferromagnetic stainless, and cast iron cookwares with flatten bottom (with a diameter of 12-26cm) are recommended. Test the cookware with a magnet, the cookware is suitable for induction cooking if it draws magnet.
Metal, ferromagnetic stainless, and cast iron cookwares with flatten bottom (with a diameter of 12-26cm) are recommended. Test the cookware with a magnet, the cookware is suitable for induction cooking if it draws magnet.
Why is the Induction Cooker displaying the error code
The sensor may have malfunctioned, or the overheat protection function has been activated. Remove the cooking utensil and let the appliance cool down. If the error code continues to be displayed, contact the Customer Service & Repairs Centre for inspection.
The sensor may have malfunctioned, or the overheat protection function has been activated. Remove the cooking utensil and let the appliance cool down. If the error code continues to be displayed, contact the Customer Service & Repairs Centre for inspection.
Why does Induction Cooker keep beeping?
Check whether the pan is suitable for induction cooking and positioned properly. Use an appropriate pan and position the pan in the centre of cook-top.
Check whether the pan is suitable for induction cooking and positioned properly. Use an appropriate pan and position the pan in the centre of cook-top.
The cooker does not heat up when using cookware indicated "induction cooking available". Why?
Not all cookware claimed “induction cooking available” is suitable for our Induction Cooker. Other appropriate cookware is suggested to use after testing several times.
Not all cookware claimed “induction cooking available” is suitable for our Induction Cooker. Other appropriate cookware is suggested to use after testing several times.
Why can't both hobs of the Induction Cooker be set at high heat at the same time?
The intelligent power sharing of the Induction Cooker will automatically distribute power between the 2 hobs.
The intelligent power sharing of the Induction Cooker will automatically distribute power between the 2 hobs.
What should I do when the buttons of Induction/Ceramic Cooker don't respond to my push?
Please touch the buttons with the ball of your finger, instead of using the tip, or pushing by apply pressure. Avoid water, oil, and other objects on the control panel, too.
Please touch the buttons with the ball of your finger, instead of using the tip, or pushing by apply pressure. Avoid water, oil, and other objects on the control panel, too.
