Please ensure there is new battery in the remote so that the battery is full. If the remote is still not working, try connecting the remote with the Clothes Drying Rack according to following steps. 1) First, switch off the power of the Clothes Drying Rack. 2) Wait for 1 minute and turn it back on. 3) Press both “UP” and “STOP” buttons on the remote simultaneously until you hear a beeping sound from the Clothes Drying Rack, which signals that the connection is complete.