Frequently Asked Questions

helpThe SOUS VIDE PRO circulator fails to connect with the mobile app. What should I do?

Category: Slow Cook Circulator
Product: SVC-213W
Usage
Importance: star_ratestar_ratestar_rate
Difficulty: star_ratestar_rate
Answer:

Please reset the connection. To do so, open the Sous Vide app, select Settings, then Unpair Device, and pair your device with the circulator again following the steps in the video.

If not succeeded, on the SOUS VIDE PRO circulator, please tap and hold the SET button for 15 seconds. The circulator will be factory reset after the beep beep beep alert. Please power on the circulator and try pairing with your device again.

video_libraryVideo

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