FAQ
Is this product high maintenance? How do I clean it?
No, but to prevent the anion-releasing zone from gathering dust, please clean this product regularly. Simply power off the product, then use tweezers or cotton swabs to gently remove any dust or lint gathered on the brush.
No, but to prevent the anion-releasing zone from gathering dust, please clean this product regularly. Simply power off the product, then use tweezers or cotton swabs to gently remove any dust or lint gathered on the brush.
Why is the LED sometimes blue and sometimes green during (or after) charging? Which colour is normal?
Both colours are normal. And the colour does not affect the effectiveness of the product.
Both colours are normal. And the colour does not affect the effectiveness of the product.
Is this product suitable for everybody?
This product is suitable for both adult and children. However, if you have any existing medical condition, or fitted with a cardiac pacemaker, please consult with your physician before using this product.
This product is suitable for both adult and children. However, if you have any existing medical condition, or fitted with a cardiac pacemaker, please consult with your physician before using this product.
Can I use this product on a rainy day?
Yes. But as with any electrical or electronic product, please be mindful not to allow the product get wet because this is not a waterproof product.
Yes. But as with any electrical or electronic product, please be mindful not to allow the product get wet because this is not a waterproof product.
Why do I hear a slight buzzing sound when I put the machine up to my ear? Is that normal?
Yes it is perfectly normal and safe. The product will emit a very slight buzzing sound during the release of negative ions.
Yes it is perfectly normal and safe. The product will emit a very slight buzzing sound during the release of negative ions.
The blue light on the machine is constantly lit. Is that normal? Does the light ever go out?
When the product is in use, the LED light is constantly lit up in blue; when product is charging, the light will flash in green; when the product is turned off or battery is exhausted, the LED light will go out.
When the product is in use, the LED light is constantly lit up in blue; when product is charging, the light will flash in green; when the product is turned off or battery is exhausted, the LED light will go out.
Will the amount of anions released decrease over time? Will it stay at 20 million at all times?
Yes, it will. The actual performance of this product may depend on various factors, including environmental factors, wind speed, relative humidity etc.
Yes, it will. The actual performance of this product may depend on various factors, including environmental factors, wind speed, relative humidity etc.
Are there spare parts I need to change over time?
No, this product is a no-filter design, and has no consumable parts to replace.
No, this product is a no-filter design, and has no consumable parts to replace.
Why is there a little black brush jutting out at the top?
The black brush is actually composed of carbon fibre through which the negative ions are released, they are intentionally designed to jut out. Please make sure the brush faces upwards when purifier is in use.
The black brush is actually composed of carbon fibre through which the negative ions are released, they are intentionally designed to jut out. Please make sure the brush faces upwards when purifier is in use.
Is it safe to touch the brush?
We do not recommend users to touch the brush to avoid lowering its effectiveness.
We do not recommend users to touch the brush to avoid lowering its effectiveness.
Why my newly bought air purifier cannot be functioned properly after plugging to the wall outlet?
Please check the power indicator light if it is on when the air purifier is connected with power. Unpack filters before use.
Please check the power indicator light if it is on when the air purifier is connected with power. Unpack filters before use.