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What kind of food can the Ultimate Rice Cooker make?
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There are steams coming out through the cooker lid, what is wrong? How do you fix it?
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Why does the food inside Ultimate Rice Cooker not seem to be fully cooked after the timer has counte
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I cannot open the lid after the time counts down to
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The Ultimate Rice Cooker doesn't start after I set the function and time. Why?
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What should I be aware of before using my new Ultimate Rice Cooker for the first time?
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Can I make Lunar New Year pastries, such as water chestnut puddings, with the Ultimate Rice Cooker?
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Can I use Ultimate Rice Cooker to make Chinese radish cake?
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When cooking in high heat with the Ultimate Rice Cooker, is there anything I need to know?
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What type of utensils shall I use when cooking with the Ultimate Rice Cooker? Can I use metal utensils?
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Sometimes I cannot close the cooker lid. Why?
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There are steams coming out through the pressure relief valve (PRV), why?
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How the adjust the cook time when using Ultimate Rice Cooker?
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If you have other questions, please leave us the details below. We will update 'Frequently Asked Questions' as soon as possible. Please fill in the Customer Feedback Form if you have other complaints/opinions.