Frequently Asked Questions

The operation of Sous Vide Circulator has started and water is beginning to heat up. Why does “Work Time” remain at “00:00” and isn’t counting?

It is normal that “Work Time” does not start counting until the water temperature reaches the set temperature.

Search: SVC-213W

Category: Slow Cook Circulator

Question	Common
General How often and how shall I clean my Slow Cook Circulator? Rinse with water after use and let dry. If used frequently, descaling can be carried out once a month. Place the Slow Cook Circulator into a container. Pour in water up to the maximum level. Set the temperature to 70°C and add 5g of food grade citric acid powder or lemon slices into every litre of water. Boil for 20 minutes. After that, rinse the heating part of the Slow Cook Circulator with cold water. Let it dry. Know More
Usage Why has the Slow Cook Circulator not started timing after the desired temperature is reached? When the desired water temperature is reached, a beeping sound will be set off. Press and hold the "Set" button to switch off the sound and start timing. Know More
Usage I have already pressed the power button. Why is the screen not lighting up? Please make sure the appliance is plugged in correctly. Press and hold the power button for at least 3 seconds to light up the screen and bring the appliance to its standby mode. Know More
Usage The alarm goes off during operation. The error code "E05" is displayed on the screen and the appliance shuts down afterwards. Why? It is because the water level has dropped below the minimum level required as water evaporates. Simply switch off the appliance, add appropriate amount of water until it exceeds the mimimum water level and restart the appliance. Know More
Usage The operation of Sous Vide Circulator has started and water is beginning to heat up. Why does “Work Time” remain at “00:00” and isn’t counting? It is normal that “Work Time” does not start counting until the water temperature reaches the set temperature. When the water is heated up to the desired temperature, a beeping sound will be heard. User can insert the food into the water and press down the “SET” button to start cooking. “Work Time” will then start to count from this point onwards. Know More
Technical Why does the Slow Cook Circulator fail to operate, with the error code E06? It is because water has accidentally entered the interior of the appliance during operation. When the sensor detects the presence of water vapour, water or moist inside the appliance, the appliance will stop operating. Switch off the applaince and put it in a dry and ventilated place for 48 hours before continuing to use it. Know More
Usage How much water shall I put into the container when using the Slow Cook Circulator? The mininum and maximum water level is indicated on the Slow Cook Circulator. The amount of water added has to fall between the minimum and maximum water level, or else the operation of the machine will be affected. Know More
General How shall I store my sous vide food? Place the vacuum bag with the food inside into ice water immediately to lower the temperature. Then, put the bag into the fridge to reduce bacterial growth. Know More

For: SOUS VIDE PRO Slow Cook Circulator Set (Wi-fi Control)

Question	Common
Usage The SOUS VIDE PRO circulator fails to connect with the mobile app. What should I do? Please reset the connection. To do so, open the Sous Vide app, select Settings, then Unpair Device, and pair your device with the circulator again following the steps in the video. If not succeeded, on the SOUS VIDE PRO circulator, please tap and hold the SET button for 15 seconds. The circulator will be factory reset after the beep beep beep alert. Please power on the circulator and try pairing with your device again. Know More
Usage I want to use the SOUS VIDE PRO circulator with another device. What should I do? Please first unpair the circulator with the orginial device, by opening the Sous Vide app, select Settings and then Unpair Device. Then, connect the circulator with another device following the steps in the video, and login your existing account to the Sous Vide app. Know More

Can't Find the Answers you Need?

If you have other questions, please leave us the details below. We will update 'Frequently Asked Questions' as soon as possible. Please fill in the Customer Feedback Form if you have other complaints/opinions.

Top