Frequently Asked Questions

Can I adjust the time while using preset cooking function?

Yes, you can adjust the time.

How to clear rusty stains on the Oil Collector of the Multifunctional Steam Oven?

It is limescale accumulating. To remove, soak in diluted white vinegar overnight, steam for 30 minutes and then rinse.

Search: SGV-5221

Category: Multifunctional Steam & Grill Oven

Question	Common
Usage Can I adjust the time while using preset cooking function? Yes, you can adjust the time. It is because the size of the food may need more time to cook it. So you can adjust the time to fit the size of the food while cooking. Know More
Technical Do I need to preheat the oven before cooking? It is suggested to preheat for 5 minutes before steaming/grilling. Know More
General How to clear rusty stains on the Oil Collector of the Multifunctional Steam Oven? The oil collector has not become rusty. It is just that limescale has accumulated on the oil collector. In order to prevent the formation of limescale, put only filtered or distilled water in the water tank. Please avoid using tap water. To remove limescale, soak the oil collector in diluted white vinegar overnight. Then steam it in the Steam Oven for 30 minutes and rinse with water. Know More
General What is the best way to clean the Multifunctional Steam Oven? Clean the oil collector with water and washing up liquid. You can also put a few lemon slices into the oven, select "Steam" or "Sterilization" and activate the steam oven for 10-15 minutes. This can soften the stains and make cleaning easier. Know More
General Why do I steam the food for a long time but the food is still not ready? The best way to steam food is cooking it with steamer rack. It is because the steam is generated from the bottom part of the oven. With the steamer rack, it helps steaming the food easily. Know More
Usage Is there anything I have to pay attention to after using the Multifunctional Steam Oven? In order to prevent rust and mold, keep the oven door open for a while to let condensed water evaporate. Also, wipe the drip tray with a dry cloth. Know More

For: Multifunctional Steam & Grill Oven

Question	Common
General While installing/placing the Oven, how much space is needed for heat dissipation? Do not place anything on top of the steam oven and keep a minimum 20 cm distance from the cabinet above. Leave a minimum 5 cm distance between the sides of the appliance and the wall, and a at least 10 cm distance between the back of the appliance and the wall. Know More
General The built-in light of the 2-in-1 Built-In Steam Oven has become faulty. Can I replace it myself? No. If the built-in light becomes faulty, it has to be replaced by our technician. Please contact our repairs team and arrange an appointment. Know More
General What is the use of the water absorber? The water absorber is to absorb excess water in the chamber or water board. Know More
Feature Is the door of the 2-in-1 Built-In Steam Oven detachable? Yes. The door of the 2-in-1 Built-In Steam Oven can be carefully detached to allow easy cleaning. Know More
Feature What is the longest cooking time the water tank of the 2-in-1 Built-In Steam Oven allows? With a volume of 1.3 L, the water tank enables cooking time up to 1.5 hours. Know More
Usage Is there anything I have to pay attention to when using the Overlap function of the 2-in-1 Built-In Steam Oven? When using the Overlap function, each cooking mode can only be selected once. Know More

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