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Common |
General
After using the Cold Press Juicer for a while, fine cracks or scratches start to develop on the auger. Does that mean the appliance is faulty?
The fine cracks and scratches are marks developed during the operation process. They are prone to developed especially when processing stiffer ingredients. It is a normal phenomenon and does not affect the usage.
If the cracks are unusually large, please contact the Repairs & Customer Service Centre.
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General
The chamber of the Cold Press Juicer shakes during the juicing process. Is it normal?
The chamber may shake during operation as it is influenced by the motor's kinetic energy. It is a normal phenomenon. Also, shaking may occur due to the characteristics of ingredients. It is caused by the rotation of auger and is again a normal phenomenon. Compared to tender, moist ingredients, stiff ingredients such as carrots, potatoes and beet will lead to more shaking.
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Feature
Do I have to add water when juicing with the Cold Press Juicer?
No. The Cold Press Juicer mimics the motion of a millstone and is able to extract 100% pure fruit juice. No water has to be added.
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Feature
What are the features of the 4-ringed squeezing screw of the Cold Press Juicer?
The millstone-like, 4-ringed squeezing screw rotates to acquire the most amount of juice. With no heat produced and little air mixed in during the juicing, oxidation is hindered, hence nutrients in the juice can be preserved. The reverse function allows the machine to operate in a reverse direction, maximizing the amount of juice extracted.
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Feature
The fruit strainer and smoothie strainer look very similar, how do I distinguish them?
The fruit strainer is used to make pure fruit juice and jam, there are many tiny holes on the strainer. The smoothie strainer is used to make smoothies and sorbets, there are no holes on the strainer.
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Usage
The Cold Press Juicer stops suddenly during normal operation. Why?
The size and amount of ingredients put in may be too large. Unplug and disassemble the appliance. Rinse the accessories and re-start the operation. If the problem remains unsolved, please contact the Repairs & Customer Service Centre.
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Usage
Juice is leaking out from the top of the main body of the Cold Press Juicer. Why?
Too many ingredients may have been fed in. When too many ingredients have been put in at a time, the appliance may fail to discharge the pulp quickly. The pulp inside the chamber may push the rubber blanket out, making the juice leak from the gaps. If a large amount of juice is to be made, put in the ingredients separately in a few times.
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Usage
The Cold Press Juicer fails to start. What should I do?
1. Please check if the power cord is securely plugged.
2. Please check whether the hopper is clamped securely. Please pay attention to the "Lock" and "Unlock" logos near the bottom of the hopper. Make sure the hopper is fully twisted towards where the "Lock" logo is and there is a "click" sound. When the hopper is not installed correctly, the unit will not start.
3. Please make sure the chamber is properly installed onto the main body and whether a "snap" sound is made. When the chamber is unevenly placed, the safety device will not allow the unit to start.
4. Make sure all the accessories are installed correctly. Please make sure that the regulator valve is off before installing. For detailed installation instructions, please see the user manual.
5. Please contact our Repairs & Customer Service Centre if the problem still exists.
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