Frequently Asked Questions

It is safe to operate this product continuously for a long period of time. However, do not turn it on for a long time if it is unattended. Also, do not expose young children directly to the airflow outlet for an extended time.

Wipe the surface with a soft cloth. If the surface is too dirty, wipe with a mixture of water below 50°C and neutral detergent. Let it air-dry. Attention: Do not clean the appliance with chemicals such as petrol, thinner and diluents or the surface can be blemished.

No. You need a power supply from an outlet.

This heater is not intended for use in wet or damp locations such as bathrooms, kitchens or balcony because the moisture and humidity can damage components of the heater itself. We recommend you to check out our bathroom heaters/radiators lineup if necessary.

No, you don’t have to refill/add the oil in the Oil-filled Heater. The oil is not used as fuel, but instead serves as a heat reservoir therefore it never gets used up. It just continues circulating through the heater for as long as you use it.

You are not allowed to open the oil container yourself for repair. Oil-filled Heater is filled with a precise quantity of special oil. Repairs requiring opening of the oil container are only to be made by the manufacturer or his service agent who should be contacted if there is an oil leak.