Frequently Asked Questions

This appliance should not be installed near curtains or other flammable materials, to avoid any risk of fire. Make sure that The switch should not be installed in an area directly accessible from the bathtub or shower. Beside, installation work and electrical wiring must be done by a qualified  electrician in accordance with all applicable codes and standards. Shut off the electrical power before installation. A new power cord should be used when installing this unit, the new power cord must

In cold weather, it is normal that it takes some time to warm up a space. It is recommended to first turn on the heater for 10-15 minutes before using the bathroom. Once the space is heated, you may enter the room and even switch off the heater. Note: please make sure "Power" and "Heat" buttons are both switched on. Set the fan switch to "Fan" position (not "Vent").

If the power cord and circuit do not stand a minimum of 10A loading, or if there had been an installation error, short circuit may happen during operation. In such case, contact us for maintenance.

Switch off the appliance before cleaning. Wipe the unit with a soft, damp cloth with mild detergent. All electrical components should be kept away from water. Do not use any petroleum-based or corrosive cleaners to clean the product. Do not soak any plastic part in hot water higher than 60°.

Carefully put back the front cover onto the appliance with the correct orientation (see picture below). Improper installation will lead to the accumulation of heat, which can damage components like the filters.