Frequently Asked Questions

Leakage is found on my water heater. How to fix it?

Check the location of leakage and make adjustments or repair depending on the situation.

Why is my Rapid Fast Flow Electric Water Heater not producing any cold water but only hot water?

The Rapid Fast Flow Electric Water Heater is not out of order. Cold water does not go through the inside of the heater.

Why is the water heater making noise?

The noise comes from the operating sound of the heating elements. Also, when the water pressure is unstable, the water heater tends to make noise.

Search: GPA-SHW6

Category: Rapid Water Heater

Question	Common
Technical Leakage is found on my water heater. How to fix it? Check the location of leakage. If water is dripping from Pressure & Temperature Relief Valve (PTV): 1. It's normal as PTV is releasing pressure and temperature. 2. If water dripping from PTV is more frequent than usual, it is suggested to set temperature at a lower level (between 2 & 3). If there is no improvement, contact us for an inspection. 3. If water dripping from PTV is in large amount and at fast speed, inspection is needed as the inlet water pressure and boiling pressure has exceeded normal. 4. If PTV is leaking when boiler is not activated, must contact us for inspection, as inlet water has exceeded normal pressure. If water is leaking from the bottom of the heater: Know More
Technical How to make my water heater last longer? Avoid boiling water without interval. Adjust the Thermostat to 2 1/2. To stabilize water pressure, pressure regulator can be installed if the water pressure is higher than normal. Know More
Technical Why is my Rapid Fast Flow Electric Water Heater not producing any cold water but only hot water? The Rapid Fast Flow Electric Water Heater is not out of order. Cold water does not go through the inside of the heater. There is no cold water mostly because the tap is broken or the water pipe is clogged. Contact the Repairs & Customer Service Centre for inspection and repair. Know More
Technical Why is my Rapid Fast Flow Electric Water Heater noisy? The water heater is noisy due to gasification. Release hot water inside the heater to force out the air. Procedure: 1. Turn off power supply; 2. Release the hot water; 3. Turn off the tap after 30-60sec; 4. Repeat the above process 3-4 times Know More
Technical There is no hot water supply. What should I do? Check the power supply: 1. Restart the power if there is a short circuit of electric box. 2. If the Power Switch (Cooker Switch) doesn't light, customer should contact a professional for inspection and repairs. 3. If the Power Switch (Cooker Switch) lights but the indicator light doesn't, inspection should be arranged for repairs. 4. Under normal operation, hot water supply is only available after the indicator light goes out. Know More
Technical Why is the water coming out from my water heater sometimes hot and sometimes cold? 1. Abnormal pressure of incoming water. 2. Other water outlet(s) in the house is(are) open and competing for water. Know More
Technical Why is the water heater making noise? The noise comes from the operating sound of the heating elements. Also, when the water pressure is unstable, the water heater tends to make noise. Know More

Can't Find the Answers you Need?

If you have other questions, please leave us the details below. We will update 'Frequently Asked Questions' as soon as possible. Please fill in the Customer Feedback Form if you have other complaints/opinions.

Top