Frequently Asked Questions

It is safe to operate this product continuously for a long period of time. However, do not turn it on for a long time if it is unattended. Also, do not expose young children directly to the airflow outlet for an extended time.

Wipe the surface with a soft cloth. If the surface is too dirty, wipe with a mixture of water below 50°C and neutral detergent. Let it air-dry. Attention: Do not clean the appliance with chemicals such as petrol, thinner and diluents or the surface can be blemished.

No. You need a power supply from an outlet.

When the temperature is between 20℃ and 25℃, this mode is effective when a body is detected within a distance of around 1.8 meters. The sensor is affected by the temperature of the environment. The lower the temperature the more sensitive the sensor is and vice versa.

The effective angles are between 60 degrees vertically and 90 degrees horizontally.

Upon switching to the body sensor mode, the PTC heating element keeps operating for the first 2 minutes and the system will continuously detect the presence of human body; if human body is detected within 2 minutes, it keeps functioning while resetting the timer for another 2-minute interval. If human body is not detected, the PTC heating element will stop working after 2 minutes.10 seconds later the motor will be switched off and stop generating warm air.

If the heater has been in operation for long hours, if the heating element overheats, or when it is tripped over, it may stop operation. Please refer to the manual of specific models for details. You may also see if the power cable has loosened.

The appliance is designed with an anti-tipover switch. When the appliance is tilted, the base deviates from ground or is placed on an uneven surface, the switch will pop out and cut off electricity connection for safety. To bring it back to operation, place the appliance on a flat surface and push the switch back to its original position