Frequently Asked Questions

The oven handle is different. "F" denotes flat handle while "R" denotes round handle.

The oil collector has not become rusty. It is just that limescale has accumulated on the oil collector. In order to prevent the formation of limescale, put only filtered or distilled water in the water tank. Please avoid using tap water.

To remove limescale, soak the oil collector in diluted white vinegar overnight. Then steam it in the Steam Oven for 30 minutes and rinse with water.

Clean the oil collector with water and washing up liquid. You can also put a few lemon slices into the oven, select "Steam" or "Sterilization" and activate the steam oven for 10-15 minutes. This can soften the stains and make cleaning easier.

Do not place anything on top of the steam oven and keep a minimum 20 cm distance from the cabinet above. Leave a minimum 5 cm distance between the sides of the appliance and the wall, and a at least 10 cm distance between the back of the appliance and the wall.

Oven save containers are in general compatible with the Multifunctional Steam Oven. Please avoid using plastic containers with the steam oven.

Yes. It is advised to empty the water tank and drip tray after each use. This is for hygienic reasons and proper care for the appliance. You may remove the tank and drip tray to wipe them clean. Let them dry before putting them back in position.

If the appliance will not be used for a long time, please unplug the power and keep the oven cavity, water tank and drip tray clean and dry. Make sure the storage environment is dry, well-ventilated and absent of corrosive gas.

The best way to steam food is cooking it with steamer rack. It is because the steam is generated from the bottom part of the oven. With the steamer rack, it helps steaming the food easily.

Yes, you can. But here is a reminder for baking a cake. SGV-5221 do not have the lower heating element. Therefore, it is suggested that using a small baking mold for cake baking. For SGV-5228, it is equipped the lower heating element and suitable for baking.

Yes, it is. The heat convection can ensure the cake  is cooked. However the heat convection may lead the surface of the cake becomes dry.

The range of temperature adjustment of the 2-in-1 Free Standing Steam Oven is 40-250°C. Each default programme has its corresponding highest and lowest temperature settings.

Steam: 80-115°C

Grill: 40-250°C

Steam Grill: 120-250°C

Convection: 40-230°C

Fermentation: 40°C (unadjustable)

Defrost: 60°C (unadjustable)

Yes, it is suggested that preheat the oven for 5 minutes before cooking.

Equipped with a patent steam generator, the Multifunctional Steam Oven first turns water into water vapour before heating up the steam with the effective heating elements within a concealed environment. High-temperature steam of up to 115°C is then produced.

There could be a water scale buildup within the Steam & Grill Oven. This is caused by user filling the water tank with tap water instead of distilled water. Scale buildup would clog the internal water pipe. If you notice a slow or interrupted stream of steam, or if there are white powdery substances ejected together with the steam, you may try adding citric acid or white vinegar into the water tank and run the oven in order to clean up the scale buildup in the pipes.

If there is no steam coming out at all, it means the pipes are heavily clogged by water scale. Please contact a technician for a repair immediately. It is recommended that distilled or filtered water are to be used in the water tank. Also, please go through the above de-scale process every 1.5 to 2 months in order to prevent clogging.

In order to prevent rust and mold, keep the oven door open for a while to let condensed water evaporate. Also, wipe the drip tray with a dry cloth.

Yes, you can adjust the time. It is because the size of the food may need more time to cook it. So you can adjust the time to fit the size of the food while cooking.