FAQ
There is leakage from my Storage Water Heater (Central System). How to fix it?
Check the location of leakage. Click Know More for repair advice.
Check the location of leakage. Click Know More for repair advice.
There is no hot water supply from the shower head but the tap of wash-basin does, or vise versa. How
If the indicator light is on (meaning heater is under normal operation), check whether the tap or pipe is blocked or damaged. Customer should contact a professional for an inspection and repairs.
If the indicator light is on (meaning heater is under normal operation), check whether the tap or pipe is blocked or damaged. Customer should contact a professional for an inspection and repairs.
Why is my Storage Water Heater – Central (GPU series) not producing any cold water but only hot water?
The Storage Water Heater is not out of order. Cold water does not go through the inside of the heater. There is no cold water mostly becausethe tap is broken or the hose is clogged. Contact the Repairs & Customer Service Centre for inspection and repair.
The Storage Water Heater is not out of order. Cold water does not go through the inside of the heater. There is no cold water mostly becausethe tap is broken or the hose is clogged. Contact the Repairs & Customer Service Centre for inspection and repair.
There is no hot water supply. What should I do?
Check if the electric box and Power Switch (Cooker Switch) are operating normally.
Check if the electric box and Power Switch (Cooker Switch) are operating normally.
When should I install the Pressure Reducing Valve?
The installation of Pressure Reducing Valve is suggested when water pressure is higher than 72.5 pounds.
The installation of Pressure Reducing Valve is suggested when water pressure is higher than 72.5 pounds.
How to make my water heater last longer?
Avoid boiling water without interval. Adjust the Thermostat to 2 1/2. To stabilize water pressure, pressure regulator can be installed if the water pressure is higher than normal.
Avoid boiling water without interval. Adjust the Thermostat to 2 1/2. To stabilize water pressure, pressure regulator can be installed if the water pressure is higher than normal.
Why is the Storage Water Heater – Central (GPU series) noisy?
The water heater is noisy due to gasification. Release hot water inside the heater to force out the air.Procedures:1. Turn off the power supply2. Release the hot water3. Turn off the tap after half a minute/1 minute 4. Repeat the process thrice or more
The water heater is noisy due to gasification. Release hot water inside the heater to force out the air.Procedures:1. Turn off the power supply2. Release the hot water3. Turn off the tap after half a minute/1 minute 4. Repeat the process thrice or more
My water heater works perfectly during summer time. However, when winter comes or whenever the tempe
We normally want our running water to be hotter during cold weather. Higher water temperature implies more electric power is needed.
We normally want our running water to be hotter during cold weather. Higher water temperature implies more electric power is needed.
Why is there water dripping from the red device on the side of my GPU Water Heater?
This red device, known as Pressure & Temperature Relief Valve (PTV), is a device used to release heat and pressure contained within the water tank. When steam passes through the PTV, it'll condense and become water drops as the temperature there is lower.
This red device, known as Pressure & Temperature Relief Valve (PTV), is a device used to release heat and pressure contained within the water tank. When steam passes through the PTV, it'll condense and become water drops as the temperature there is lower.
Why the water comes out cold and hot from my Storage Water Heater (Central System)?
1. Abnormal pressure of incoming water.2. Other water outlet(s) in the house is(are) open and competing for water.
1. Abnormal pressure of incoming water.2. Other water outlet(s) in the house is(are) open and competing for water.