FAQ
Is there anything I have to pay extra attention to while using the dehumidifying function of the Portable Type Air Conditioner?
Please remember to attach the drainage pipe while using the dehumidifying function so that the absorbed moisture can be released.
Please remember to attach the drainage pipe while using the dehumidifying function so that the absorbed moisture can be released.
Do I have to drain water away from the Portable Type Air Conditioner under normal circumstances?
The Portable Type Air Conditioner comes with a self-evaporative system. Generally speaking, you do not have to drain water away by yourself. However, when the humidity is high, you may have to connect the drainage pipe in order to drain the water away.
The Portable Type Air Conditioner comes with a self-evaporative system. Generally speaking, you do not have to drain water away by yourself. However, when the humidity is high, you may have to connect the drainage pipe in order to drain the water away.
Is there anything I have to pay extra attention to when cleaning the Portable Type Air Conditioner?
The 3 environmentally-friendly, easy-clean filters have to be cleaned regularly.
The 3 environmentally-friendly, easy-clean filters have to be cleaned regularly.
My display monitor is showing temperature in Fahrenheit. How do I fix it?
Turn off the air conditioner. Long press the “MODE” button for 5 seconds, wait for a “beep” sound and it will be changed to Celsius.
Turn off the air conditioner. Long press the “MODE” button for 5 seconds, wait for a “beep” sound and it will be changed to Celsius.
Why is the display monitor of the Portable Air Conditioner showing the error code __？
Error E1 indicates a short circuit in both the temperature sensor and PCB. Please contact the Repairs & Customer Service Centre for repair.
Error E2 indicates a short circuit in the temperature sensor copper tube and the PCB wiring. Please contact the Repairs & Customer Service Centre for repair.
Error E3 represents problems with the ultra-cooling system.
Reason1: The exhaust pipe has twisted.
Reason2: The refrigerant is leaking. Please contact the Repairs & Customer Service Centre for repair.
Error E4 means the water tank is full or the wiring of plug is possibly incorrect. Please pull out the rubber cap located at the lower drain hole to drain the water away. Check that the plug has been wired and connected properly. For PAC-15P users, check if the water tank is placed at the original position of the unit.
Error E1 indicates a short circuit in both the temperature sensor and PCB. Please contact the Repairs & Customer Service Centre for repair.
Error E2 indicates a short circuit in the temperature sensor copper tube and the PCB wiring. Please contact the Repairs & Customer Service Centre for repair.
Error E3 represents problems with the ultra-cooling system.
Reason1: The exhaust pipe has twisted.
Reason2: The refrigerant is leaking. Please contact the Repairs & Customer Service Centre for repair.
Error E4 means the water tank is full or the wiring of plug is possibly incorrect. Please pull out the rubber cap located at the lower drain hole to drain the water away. Check that the plug has been wired and connected properly. For PAC-15P users, check if the water tank is placed at the original position of the unit.
If I replace my split type air conditioner, can I use the R22 refrigerant pipe in the split type air conditioner using refrigerant R410A?
If your original one is using R22 refrigerant, the refrigerant pipe must be replace by the new one with R410A refrigerant. The reason is that thicker tube wall of pipe is required to resist the higher pressure of “eco-friend” refrigerant, and the lubricating oil remains from R22 refrigerant pipe will damage your new air conditioner.
If your original one is using R22 refrigerant, the refrigerant pipe must be replace by the new one with R410A refrigerant. The reason is that thicker tube wall of pipe is required to resist the higher pressure of “eco-friend” refrigerant, and the lubricating oil remains from R22 refrigerant pipe will damage your new air conditioner.
Where can I purchase the drainage pipe of the Portable Type Air Conditioner?
The drainage pipe with a diameter of 12mm can be founded in homeware and hardware stores.
The drainage pipe with a diameter of 12mm can be founded in homeware and hardware stores.
Where is the serial number of the Window Type Air Conditioner labelled？
On the right hand side of the unit near the bottom.
On the right hand side of the unit near the bottom.
Why does my Portable Air Conditioner turn on automatically at night?
You may have activated the pre-set power-on function. Cancel it by turning on the air conditioner before the pre-set time.
You may have activated the pre-set power-on function. Cancel it by turning on the air conditioner before the pre-set time.
Will it be difficult to repair my air conditioner using R22 refrigerant in the future?
According to the Ordinance, a total ban on the import of R22 is to be in place in 2020. In addition, R22 is a reusable refrigerant so there will be no problem to repair your air conditioner.
According to the Ordinance, a total ban on the import of R22 is to be in place in 2020. In addition, R22 is a reusable refrigerant so there will be no problem to repair your air conditioner.
How to select a suitable air-conditioner for my room?
Choose the suitable Air Conditioner by referring to the cooling capacity (kW) on the energy label as well as data regarding cooling coverage.
Choose the suitable Air Conditioner by referring to the cooling capacity (kW) on the energy label as well as data regarding cooling coverage.
How do I clean the filter? How often should I clean the filter?
Remove the filter and rinse it with water. Pat-dry and then put it back in position. Cleaning the filter at least once a month is highly recommended if the air conditioner is used very often.
Remove the filter and rinse it with water. Pat-dry and then put it back in position. Cleaning the filter at least once a month is highly recommended if the air conditioner is used very often.
Why is the wall wet after I turn off the Air Conditioner?
If the windows are opened immediately after the Air Conditioner is switched off, warm air and moisture will enter the room and form condensation on the cool wall. It is perfectly normal.
If the windows are opened immediately after the Air Conditioner is switched off, warm air and moisture will enter the room and form condensation on the cool wall. It is perfectly normal.
How may I use the Air Conditioner in a more eco-friendly manner?
Utilize the Timer Button to power on/power off after a certain number of hours to fit your usage habit.
Utilize the Timer Button to power on/power off after a certain number of hours to fit your usage habit.
