Frequently Asked Questions

Do not use chemicals, steel scrub, wooden cleaners or abrasive cleaners to clean the outside of the health kettle to prevent the loss of gloss.

When heating or warm keeping, if you remove the body from the power base, andreplace it into position within 120s, the unit will continue to work according to previous programme; if you replace it after more than 120s, all the previous programme will be cancelled. If you want to continue boiling or warm keeping, you must reset the programme. Take care when pouring water from your health kettle as boiling water may result in scalding. Don’t open the lid while the water in the health kettle is hot.

Not only. It can be used to cook onsen tamago and other foodstuffs. Visit https://www.germanpool.com/chi/cooking/index.php?cat=hk&model_num=all for more recipes.

It is recommended that you clean it before use by boiling a full health kettle of water twice and then discarding the water. Wipe the surface with a damp cloth.

Minerals in tap water will deposit at the bottom of kettle, and become limescale, which may influence the usability of the kettle.

Please regularly clean the kettle with acidic substance. You can do so with this convenient method:

1. Fill the kettle with 3 cups of white vinegar, and then add water until it is over the deposit in the kettle.
2. Leave it to stand overnight.
3. Empty the solution from the kettle. Fill the kettle with clean water to the maximum level. Discard after boiling.
4. May repeat for several times until there is no taste or smell of vinegar.

Minerals in the water may deposit on the bottom of the kettle causing residue, which can affect product performance after prolonged use. Add appropriate amount of white vinegar or citric acid to the portable soup kettle, then add water until the mixture completely covers the sediment in the kettle and soak overnight. Pour out the mixture in the kettle, then pour pure water into the kettle, repeat several times until there is no trace of vinegar or sourness left.