Frequently Asked Questions

Is there any particular cookware recommended for Induction cooker?

Metal, ferromagnetic stainless steel and cast iron cookware.

How to remove the grease and stain on my Induction/Infrared Electric Ceramic Cooker?

Remove stains by wiping the surface with polishing wax and a dry cloth.

Induction Cooker stops heating during normal operation. Why?

The temperature of Induction Cooker is too high.

Search: GID-AS28B

Category: Induction / Ceramic cooker

Question	Common
Usage Is there any particular cookware recommended for Induction cooker? Metal, ferromagnetic stainless steel, and cast iron cookware with flat bottom (with a diameter of 12-26cm) are recommended. Test the cookware with a magnet, the cookware is suitable for induction cooking if it attracts magnet. Know More
General How to remove the grease and stain on my Induction/Infrared Electric Ceramic Cooker? Remove stains by wiping the surface with polishing wax and a dry cloth. For stubborn stains, scrape lightly with a blade (Hold the blade horizontally when scraping to avoid scratches). Know More
Usage Induction Cooker stops heating during normal operation. Why? The temperature of Induction Cooker is too high. Avoid operating the cooker with an empty pan. Let cooker cool down before switching it on again. Know More
Feature Why does the cooker not work when using cookware indicated “induction cooking available”? Not all cookware claimed “induction cooking available” is suitable for our Induction Cooker. If indication persists after several times, suggest you try other appropriate cookware. Know More
Safty Can I place the induction cooker against the wall? No. A certain space should be reserved around the hole in order to facilitate installation and use. Under any circumstances, make sure the Induction cooker is well ventilated and the air inlet and outlet are not blocked to ensure the induction cooker is in good working condition.(Varies by model, please refer to the instruction manual for details) Know More
Usage What should I do when the buttons of Induction/Ceramic Cooker don't respond to my push? The buttons respond to touch, not pressure. Please touch them with the pulp of your finger, instead of using the finger tip. The buttons must also be clean and dry. Avoid leaving water, oil, utensil, cleaning cloth, and other objects on the glass panel. It may hinder normal operation. When a touch is successfully registered, you will hear a beep. Know More
Usage After one of the hob is turned on to high heat, the other one cannot be turned on. Why? When one hob is operating to a certain power, the other hob will not have any power. (Varies by model, please refer to the instruction manual for details) Know More
Feature Does it take a long time for the induction cooker to heat up? No. It only takes the induction cooker 15 minutes to heat oil up to 220°C, which is ideal for frying. It also automatically reheats occasionally so that the heat is maintained. Know More

For: Infrared Electric Ceramic Cooker

Question	Common
Feature Why does Induction Cooker keep beeping? Check whether the pan is suitable for induction cooking and positioned properly. Use an appropriate pan and position the pan in the centre of cook-top. Know More
Technical Why is the display monitor of Induction Cooker showing error codes? Code E0 means interior circuit error, E3 & E4 mean over- and under-voltage respectively, E5 & E6 mean open/short circuit in top plate sensor and IGBT sensor respectively, please contact Customer Service & Repair Centre. Code E1 means no cookware detected or incompatible cookware, check if cookware is appropriate. Code E2 and E7 mean IGBT or top plate overheat. Switch off the product, let it cool down, then turn on again. Know More
Technical Why does the Induction Cooker show code “HH”? It means the power is adjusted to the highest. Know More

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