Frequently Asked Questions

How to make your Professional High-Speed Food Processor more durable?

Make sure the blending jar is placed stably and horizontally on the main body of the food processor. This can prevent the moving parts from being worn out due to non-uniform load. The food processor works at super high speed. To prevent the revolving axis from being damaged, do not forcibly remove the blending jar before the motor comes to a complete halt. After cleaning the blending jar, let it air dry upside down or horizontally. Do not immerse the jar into any liquids. If the jar is being dried upside down, please wipe the jar free from residue water and place it away from the sink to prevent drips of liquid from rusting and damaging the revolving axis. The sealing ring on the lid can be separated from the lid for thorough rinsing and washing. After cleaning, reattach the seal ring carefully. For efficient removal of residue on the blending blade or inside the blending jar, as well as to help them last longer, fill the jar with lemon and water. Press“Pulse” twice or thrice. Discard the liquid and repeat until the jar is clean.

There seems to be a leakage on Blender Jar during operation. Is there anything wrong with the qualit

When the unit base of food processor is placed on an uneven surface or in non-level position (e.g. power cable winds across the bottom of the base causing the base to be slightly tilted), the bearings of the motor and the blade cannot be lined up perfectl

The processor does not operate smoothly after a short time of use, why?

Generally, it caused by the loss of lubricating oil in ball bearing of blade. If you often immerse Blender Jar in water or have not wipe and air dry (place Blender Jar horizontally) after cleaning, the lubricating oil will gradually lost as oil is lighter than water. The unsmooth operation will then damage the seal ring and lead to a leakage.

My Food Processor gives a burning smell when I use it for the first time. Is anything wrong?

The smell of the Food Processor comes from the brand new electric motor when it is used for the first time. It will fade over a few more runs...

What is the different of PRO Series and other blenders and juicers?

PRO Series is a professional high-speed food processor rather than a blender or juicer. With high speed motor, it thoroughly grinds the peels, roots, stems, pips and pulps of fruits and vegetables with juices, leaving no residue in the blender and no need for filters.

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Category: Food Processor

Question Common
Usage
When the processor starts the operation, the Blender Jar is slightly turning. Is it normal?
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Technical
My food processor has been used for a period of time, but recently it seems a bit abnormal during operation. Should I bring it in for an inspection?
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Technical
How to make your Professional High-Speed Food Processor more durable?
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Recipe
Can I make soup with the Food Processor?
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Recipe
How to make sweet sesame soup with the Food Processor?
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Recipe
How should I prepare the ingredients before making cashew sweet soup with the Food Processor? Which modes should I select?
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Recipe
How to prepare the dough when making pizzas with the Professional High Speed Food Processor?
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Safty
I have plugged in the power, but the processor does not give any response. What is wrong?
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Safty
Is there anything I should pay special attention to when cleaning?
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Usage
I can't seem to fit Blender Jar to the base of the processor properly. Is there something wrong?
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Usage
How to knead a dough with Food Processor?
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Usage
Can I mince pork with the Food Processor?
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Technical
There seems to be a leakage on Blender Jar during operation. Is there anything wrong with the qualit
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Technical
If I want to grind beans and make smoothies, is it necessary to have a Grinder & Smoothie Maker? Can I use Blender Jar instead?
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Technical
The processor does not operate smoothly after a short time of use, why?
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General
Is there anything I should pay attention to before use?
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Recipe
Can the Professional High Speed Food Processor grind American ginseng into powder? What other ingredients can the Food Processor grind?
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Recipe
How is the Professional High-Speed Food Processor different from regular baby food maker or processor?
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Safty
My Food Processor gives a burning smell when I use it for the first time. Is anything wrong?
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Usage
How to grind powder with the Grinder & Smoothie Maker? Is there anything I should pay attention to?
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Feature
What is the different of PRO Series and other blenders and juicers?
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Feature
The power rating of PRO Series is high. Does that mean it needs higher power consumption?
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General
How should I clean the Blender Jar?
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General
Can I purchase the Blender Jar of the Professional High Speed Food Processor separately?
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General
Is the blender jar of the Professional High-Speed Food Processor made of safe materials?
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Feature
What is the use of the small opening on the lid of the Professional High-speed Food Processor?
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