Frequently Asked Questions

Question	Common
General What is the best way to descale the Stackable Steam Hotpot Cooker? 1. Mix descaling agent with water in a 1:20 ratio (total volume: ~500 ml). Pour the solution into the water tank (or pour water into the water tank first and then add an appropriate amount of descaling agent). 2. Press the “Descale” button. When the LED indicator lights up, the screen will display “00:30” as the descaling duration (value not adjustable). The descaling procedure will begin. The steamer will automatically return to standby mode when des Know More
Technical Why is the Stackable Steam Hotpot Cooker displaying the error code The appliance has to be descaled immediately. Complete the descaling procedure, then press "Descale" and "Set Time/Power" to reset the appliance. Know More
Technical Why is the Stackable Steam Hotpot Cooker displaying the error code "C3"? The appliance is encountering the problem of dry-heating. Please check the water volume and whether the anti-block shield is obstructed. If the problem continues, please take the appliance to the Repairs & Customer Service Centre to repair. Know More
Usage How to adjust the time and temperature on the Stackable Steam Hotpot Cooker? Press the "Set Time/Power" button. Rotate the knob to set time and temperature. Press the knob to confirm. Attention: If default menus have been selected, the cooking temperature will become unadjustable. Only the cook time can be adjusted. Know More